Find the Cheap Lothian Hotels

I had to travel to this area from Florida for a funeral. I stayed two nights and the hotel was wonderful. The staff were helpful and the hotel room was bright, clean and spacious. The funeral did not start until some time after the normal check out time but I was allowed to extend my room for several hours so I didn't have to sit in my rental car outside of the church. There was a complimentary breakfast which was adequate. The hotel was exceptionally clean and modern and the per night rate was very reasonable. I would recommend this hotel to anyone with a need to stay in the Deale area.

This particular TownPlace Suites carries the Marriott name but not the quality. It's very difficult to write a bad Marriott review but this location has a long way to go before it will have you Marriott satisfied. Most of the staff is very nice, I actually stayed for a week last month and locked my keys in my vehicle the day I was to check out. The front desk went out of the way to give me extended access to the room until I was able to gain access to my vehicle. I returned the next week to a completely different experience. There was a fill in staffer that was unable to create reservations and check in guest. I had to remain in my vehicle from 3 am until 7 am when another front desk agent arrived. I asked to use the bathroom in the lobby since I had to wait outside 4 hours. I was told only registered guest could use the lobby restroom. I would have been a registered guest with a room if they had adequate staffing. I literally had to argue with the woman on duty to allow me to use the bathroom since I had to return to my vehicle to sleep. Marriott? Not. I checked out after getting some rest finished my week stay at another hotel just across the street. Better price and better service. But since I am and always will be a Marriott guest, a month later I came back. I reserved for three nights. I always arrive early in the morning and this time I arrived at 3:30 am. The front desk was downloading it's computer so again, I had to wait for service.... Instead of booking my three night reservation I was told to book for one night then rebook the rest of my stay the next morning. The next morning I was advised the hotel was completely sold out and I would not be able to complete my reservation. Asking for management only made the situation worse. All kinds of excuses but no customer service. No accountability. No accommodation. In 30 years I have never called corporate but I had to this time. Then, the general manager started backtracking. Then a room became available, she moved some things around. 30 minutes later too many excuses later... no thank you. I was told I had half hour to vacate the room or I would be charged an additional day as a threat against me contacting the corporate office. To make matters worse, the same general manager modified my folio receipt to make it appear I was checked in for 3 days/2 nights although I was only there 8.5 hours. How was it resolved? Not with more service but with more excuses. I went to a Hilton and finished my reservation. Better price better service and the tvs work. If you are reading this you have been warned. This property does not operate at Marriott level standards. Go anywhere else if you want to be treated like a paying guest.

Really disappointed with my stay here. I booked 2 rooms and was traveling for a funeral. With that being said it would have been nice to experience some form of hospitality. Check-In - Fast efficient, confirmed my room type. I requested a rollaway and was not told about the price per day at no point. I noticed it on the bill upon check out. Breakfast- Basic options, the staff seemed more interested in speaking with each other vs bussing the tables and making sure guest had clean tables to sit at. The waffle station was a nice touch. They need to replenish more often specially during peak times. Upon check out I went to the front desk to request a late check out. I was told by “Brenda” they had 186 check outs and only 4 housekeepers working. Not sure why I needed to know this but it was told to me on a very rude and condescending way that was totally rude and uncalled for. I requested that my keys be updated as they stopped working. Upon arriving to my room with my new keys they did not work. I went back to the desk and spoke with “Rachel”. I explained to her the new keys did not work so she came up to the room to check. She confirmed they were not working so we proceeded to walk back to the desk as she had no phone on her (working without resources to readily help a guest, red flag). The engineer arrived and he was very helpful, sadly the door still would not open resulting in him taking more time and eventually having to break the room door open. After this entire ordeal I lost a lot of time so I called the desk again to advise them that the delay in getting back into my room really set me back. I again asked for a late check out and “Rachel” proceeded to say “no, no, exactly what the lady told you we can’t do a late check out we have 4 housekeepers” I then asked her what ways could she support in making sure I did not miss my transportation, as I did not expect for engineering to have to break my door open. The response was her hanging up on me and then not picking up the phone when I called back 2 times. I went to the desk personally to get her name is felt this was a very negative interaction and wanted to write a review. As someone that travels often I would not recommend this hotel to anyone and I would never come back…. the hospitality was a major miss. Simple free opportunities to engage with a guest and provide a memorable experience were missed. Traveling for a funeral is stressful enough, having the staff treat you poorly was not apart of my plans. Spend the extra few bucks and stay somewhere else. This property is a total miss.

I brought my son down for football camp at Naval Academy. This hotel was perfect for us. Check in was friendly and quick. Parking is $29 a night and conveniently located. There is a little store with snacks and drinks adjacent to the check in desk. There is also a small restaurant in the lobby for HH drinks and food and breakfast. The breakfast starts before 7 AM which was convenient for us. The room was comfortable and very clean. It had a fridge, microwave, coffee maker, and safe. There was a fitness center right n our floor. There was an outdoor pool as well which we didn't use this time. We were able to walk to all the stores and restaurant on the water where we had dinner. We also walked to the Naval Academy (about a 20 minute walk, with all beautiful houses and nice stores to look at on the way). We will definitely stay here again.

My daughter and I stayed here for two nights while attending a family wedding. Pros: -Kitchen with full size fridge, 2 burner stove, microwave. (But no dishes or cooking pans.) -Front desk still manned at 10 pm when we needed to get new key cards. - Staff was professional and helpful. Cons: -Closet did not have bar for hanging clothes and I had no choice but to drape our dresses over the half wall separating kitchen from main area. -No bedside lamps. The only light in the main area was next to the sofa on the other side of the room. -There was a gap between the counter top and rim of sink in the bathroom. -A/C unit air was directed straight onto the bed with no way to redirect it. -Worst free “breakfast” I have ever seen. Coffee, tea, hot cocoa packets, oat meal packets, 3 or 4 bagels or muffins (the container was labeled bagels and I could see a few things in it but didn’t open to look, my daughter said they were muffins), and a hand full of granola bars. -Upon returning late after the wedding reception neither of our key cards worked and we had to go down for new ones. - Side entrance was supposed to be locked at night for security but was taped to remain unlocked. - Only three pillows on our queen size bed. I believe this could be a nice hotel. The room was a nice size. The location was good. I noticed molding along the floor behind the front desk was missing and wondered if they were doing a remodel. Our room appeared recently painted (with over spray in several places), the headboard looked new, closet and bathroom doors looked new. The lack of hanging bar and bedside lamps could be due to putting the room back in service before it was completed. But I question why they would not completely refurbish the room. The bathroom sink and vanity were old. The counter top had a big crack in it and the recessed bowl was not connected to the counter leaving a quarter inch gap. Bedside lamps are a necessity. And while I usually don’t use the closet, in this case I needed it. As far as the breakfast goes, if that is all you are going to provide, don’t bother. If no free breakfast is advertised then people know to make other arrangements.

My family of 5 stayed in 2 adjoining rooms for 5 nights back in November 2023. It was a wonderful stay. The rooms were perfect, clean, and there were several great parking spots to get us right to our room. The staff is by far amazing!! I actually loved their beds so much I wanted to order one and called and spoke with Caresse. She was an absolute delight to work with and helped me get the name of the mattress so I could get it ordered. We come to Annapolis, MD every year for a conference and this is where we will be staying from now on! Also the maintenance man helped me out to my car one day while staying there and he was an absolute pleasure to work with! Thanks for making our stay the best we have had while there yet!!!