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Embassy Suites always impresses with their spacious and thoughtfully designed layouts, and this hotel is no exception. The wide-open spaces on every floor create a welcoming atmosphere without feeling cluttered. Just walking in makes you feel special, almost like a VIP. Our room was spotless, and the beds were incredibly comfortable. I genuinely wish we could have stayed more than one night. The entire property has a lovely, comfortable, and safe vibe, which we absolutely loved. The reason I'm only giving four stars is due to the experience we had with the front desk staff. Unfortunately, the gentleman at the front desk did not make us feel welcome, and front desk employees are often the first impression of the property. I had already completed a digital check-in, but when I arrived at the desk, I was struggling with the app due to a phone call interruption. I mentioned that I might need help, but he didn't acknowledge me. I stood there for about five minutes, waiting for my husband to come in from parking the car. I made a casual remark about how nice the hotel was, but he only glanced at me without responding. While I don’t expect a red carpet treatment, basic politeness and a simple greeting would have gone a long way in setting a positive tone. Additionally, the bar area was crowded, and the manager's reception was in full swing, but there was only one server/bartender. After waiting 10 minutes to place a drink and food order, we decided to leave and dine at Palmer's, located right behind the hotel. Despite these two issues, we would definitely stay here again. It's a beautiful property, wonderfully maintained, and in a great location.

Not worth the aggravation or your money! Unless they do a clean sweep at the front desk and make sure they treat all guest as a priority I wouldn’t bother. Unprofessional and need race relations training. Only valuable employee is the night auditor which is a very nice Latina woman. She broker her neck to make sure I was taken care of. The others could care less about my comfort at that hotel. When I got of the elevator each morning they would turn their heads and not speak. I cut my stay and move to a luxury corporate lodging apartment.

We arrived to the hotel at 11 pm. Doors were locked. Rang the buzzer. Nobody at the front desk. Another couple. Are in after us. They said they had been calling for an hour and no answer. I called and could hear the phone ringing. Nobody there. Finally after multiple calls and buzzer ringing a woman sauntered casually up to the desk and let us in. She was in no hurry. Zero apology. When we got to our room, it was security locked from the inside like someone was already in there. So we had to go back to the desk to get another room. We were told breakfast was 7-10. When we came down to check out there was an unprofessional woman at the desk eating her breakfast from a styrofoam box that never greeted us. Finally I asked where the breakfast was and she looked at me and said it’s not complimentary, you have to order it but wouldn’t tell us where. Like she couldn’t be bothered. So two front desk women who suck at customer service and unapologetically so. Aside from that, the room was clean and comfy. Someone needs to do some desk training. Never welcomed. Never thanked.

Great location close to many restaurants and shops. Bed was very comfortable. Staff was excellent.

This is an aging, tired property that's in need of serious maintenance upgrade and major renovation. Its location is the only plus for staying here as it is within walking distance to nearby major big box stores, restaurants, and a shopping mall. But even if this is concern for a traveler, just next door, there is another newer hotel of another major hotel chain. Unfortunately, physical condition of the building isn't the only problem. Upon checking in, I had to call the front desk before even unpacking to request a bunch of missing items that one would find neatly laid out at any other hotel. Housekeeping visits the rooms on every four days. On my second day, as I was leaving the hotel I asked the front desk to have new towels delivered to my room. Upon my return I did find the fresh towels alright but I also found out that all of my snacks that I left on the kitchen table were gone. An unopened box of popcorn, an unopened bag of nuts and a few more items. No, they could not be confused as trash because they were in their original packaging neatly arranged on the table. Front desk's reply to my inquiry was ”I don't know why they would do that”. The next morning another front desk staff member's answer was even more interesting: ”I will check the safe in the back to see if they locked your snacks for safe keeping”. Yet again unfortunately, on another day, after I accidentally spilled coffee on my bed sheet and asked for housekeeping, the response I got at the front desk was ”well, let me see if they can get to your room today, no guarantees though”. This is more of an answer that one would get from a prison warden to fix a leaky faucet in one's cell; not an answer that one should get from a hotel staff whose major business is in the hospitality industry. Breakfast is mediocre at best. If you are vegetarian, then you are stuck with cereal and yogurt essentially. Everyday, their egg-based breakfast items had ham. This is indeed puzzling to me. Why doesn't the hotel management realize that a typical meat eating guest can still get a satisfying breakfast with, say, a cheese omelette accompanied by bacon strips, sausages and so on. But when even the only omelette has added ham in it, there isn't much a vegetarian can do there. So, all in all, my recommendation is to look at the map where this hotel is. You will see the other hotel on the same street just next door to this one. Go reserve a room there. You will thank me for it :)

We stayed 2 nights at Springhill Suites Lexington Fritz Farm. Read on for our pros and cons... (If you found this review useful, please give it a 'thumbs-up'. Thx!) Pros: -Only 5 months old when we stayed there. Modern, clean and new! -Located next to a large newer ***** mall with shopping and dining, easily walkable from the hotel. -Free outdoor (uncovered) parking -Complimentary breakfast of typical hotel breakfast buffet items like oatmeal, plain yogurt, bagels, juice, cold cereals, scrambled eggs, coffee. -Large breakfast seating area off the lobby with TVs. -Gym -Indoor pool (It was COLD, but the front desk said they had a person coming to fix the temperature). -Water bottle fountain fill-up station -Friendly staff -Room featured large TV, iron/board, walk-in closet, desk, hair dryer, microwave, fridge. -Pump bottles of shampoo, conditioner and shower gel in the shower. -Half hour drive to Pleasant Hill Shaker Village -Twenty minutes to Camp Nelson Nat'l Monument Cons: -Outside of Lexington -Thin walls -- both nights we could hear kids in the rooms on either side. You'd think being so new, they'd build a hotel with thicker walls. -Weak shower -No complimentary drinks in the lobby -Despite being only 5 months old, things were starting to show some wear, particularly around the bottom of the shower. -Barn door on bathroom -- never a favorite feature. You could have the door open or closed, but not half way. We would stick a tray behind the door to lodge it halfway at night. Barn doors are never very sound proof either. :) -I found the bed a little firm. -Lots of traffic surrounding the area. Some slight road noise in our room. If you found this review useful, please give it a 'thumbs-up'. Thx!