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Embassy Suites always impresses with their spacious and thoughtfully designed layouts, and this hotel is no exception. The wide-open spaces on every floor create a welcoming atmosphere without feeling cluttered. Just walking in makes you feel special, almost like a VIP. Our room was spotless, and the beds were incredibly comfortable. I genuinely wish we could have stayed more than one night. The entire property has a lovely, comfortable, and safe vibe, which we absolutely loved. The reason I'm only giving four stars is due to the experience we had with the front desk staff. Unfortunately, the gentleman at the front desk did not make us feel welcome, and front desk employees are often the first impression of the property. I had already completed a digital check-in, but when I arrived at the desk, I was struggling with the app due to a phone call interruption. I mentioned that I might need help, but he didn't acknowledge me. I stood there for about five minutes, waiting for my husband to come in from parking the car. I made a casual remark about how nice the hotel was, but he only glanced at me without responding. While I don’t expect a red carpet treatment, basic politeness and a simple greeting would have gone a long way in setting a positive tone. Additionally, the bar area was crowded, and the manager's reception was in full swing, but there was only one server/bartender. After waiting 10 minutes to place a drink and food order, we decided to leave and dine at Palmer's, located right behind the hotel. Despite these two issues, we would definitely stay here again. It's a beautiful property, wonderfully maintained, and in a great location.

Not worth the aggravation or your money! Unless they do a clean sweep at the front desk and make sure they treat all guest as a priority I wouldn’t bother. Unprofessional and need race relations training. Only valuable employee is the night auditor which is a very nice Latina woman. She broker her neck to make sure I was taken care of. The others could care less about my comfort at that hotel. When I got of the elevator each morning they would turn their heads and not speak. I cut my stay and move to a luxury corporate lodging apartment.

The service is really great here as well as the cleanliness. The room is really spacious, it does not feel cramp like other motels/ hotels I have been to. Another thing I liked about this place is that on the third floor there is a guest laundry room where you go use the machines for a certain amount of quarters and you have to bring your own detergent. Because of COVID-19 they serve breakfast in paper bags which are available in between 6 - 9AM, said breakfast is a banana, bottle of water, and a NutriGrain bar. Overall, the stay here in Springhill Suties was really great everyone was frinedly and efficient, next time I comeback to Lexington I will for definitely book at this place again.

Four nights in a newly renovated room left us deciding to look elsewhere the next time we are in Lexington. We have stayed at this hotel many times in the past; this time we got a remodeled room, and it was pretty grim. Hits: + It is nice to not have carpeting in the ”kitchen/sitting area” of our suite. + Very friendly staff + Good lighting in the bathroom. + Nice to have a walk-in shower Misses: - The upper cabinets in the kitchenette are so low and deep that it is hard to use the sink. (We didn't try cooking, but the stove would have the same issue.) - No drawer storage in the kitchenette. - The light under the microwave didn't work (apparently, no bulb was installed). - Except for the light over the table, the sitting area has NO lighting leaving the space very dark. - No towel bar for a hand towel at the sink (we ended up hanging the towel over a hanger in the closet). - No towel bars or hooks in the bathroom (again, we had to hang our towels in the closet). - Many items are poorly installed (TVs and pictures off center, faucet set back from the sink so far that it is awkward to wash your hands (both kitchen and bath). - If you don't like a lot of gray, you might find it gloomy overall. - The breakfast is not good. No fault of the staff, who seem to be doing the best they can with the products they have to work with, but Homewood seems to be racing to the bottom on food quality.

We stayed 2 nights at Springhill Suites Lexington Fritz Farm. Read on for our pros and cons... (If you found this review useful, please give it a 'thumbs-up'. Thx!) Pros: -Only 5 months old when we stayed there. Modern, clean and new! -Located next to a large newer ***** mall with shopping and dining, easily walkable from the hotel. -Free outdoor (uncovered) parking -Complimentary breakfast of typical hotel breakfast buffet items like oatmeal, plain yogurt, bagels, juice, cold cereals, scrambled eggs, coffee. -Large breakfast seating area off the lobby with TVs. -Gym -Indoor pool (It was COLD, but the front desk said they had a person coming to fix the temperature). -Water bottle fountain fill-up station -Friendly staff -Room featured large TV, iron/board, walk-in closet, desk, hair dryer, microwave, fridge. -Pump bottles of shampoo, conditioner and shower gel in the shower. -Half hour drive to Pleasant Hill Shaker Village -Twenty minutes to Camp Nelson Nat'l Monument Cons: -Outside of Lexington -Thin walls -- both nights we could hear kids in the rooms on either side. You'd think being so new, they'd build a hotel with thicker walls. -Weak shower -No complimentary drinks in the lobby -Despite being only 5 months old, things were starting to show some wear, particularly around the bottom of the shower. -Barn door on bathroom -- never a favorite feature. You could have the door open or closed, but not half way. We would stick a tray behind the door to lodge it halfway at night. Barn doors are never very sound proof either. :) -I found the bed a little firm. -Lots of traffic surrounding the area. Some slight road noise in our room. If you found this review useful, please give it a 'thumbs-up'. Thx!