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4.7/5
Outstanding
MMark MathesVery vibrant hotel! Much lobby, Coppin bar area, activities with weddings and proms. Our room was spacious, well appointed with contemporary updates which added to comfortable living.
Highly recommend for any visit to Cincinnati/Northern Kentucky area. Convenient parking, easy access to hotel. Will make this our “go to” when visiting family and friends in the area.
GGuest UserNice hotel that presents well. It's not in a ”bad” part of town, per se, but it also felt a little more industrial around it than expected.
Doesn't have a distinct ”hotel smell” that's usually tied to chlorine or cleaners. Amenities were nice and the room was clean. Someone had pooped on the side of the pool when we had arrived, although that wasn't any fault of the hotel. It was promptly closed for the night and reopened the next morning. Staff was friendly and we can't say there were any real snags.
It was a little strange that we booked a room with a king bed and pull-out sofa bed for 4 people, yet upon arriving to the room, there wasn't any linen or pillows for the pull-out sofa. We had to ask for linen, and it was promptly delivered to our room, it just seemed off that we booked the room clearly for 4 people and didn't have the linen for it.
YYUBreakfast in general, old facilities, near the airport, free parking, the front desk staff is not enthusiastic, the price is not high, can live a night can still endure, Cincinnati's consumption is relatively high
GGuest UserThere is a gym, a swimming pool, and an airport shuttle minibus, which is very convenient. The facilities are a few years old and a little older. Very close to the airport. There is a burger shop not far from walking.
HHUIMINThe price is cheaper, but you need to go to the public bathroom on the first floor to wash, the public bathroom is not bad. It is worth to go back to order.
MMareaHarrisNICE LOCATION, NICE SPACIOUS ROOM, WE LOVED THE HAPPY HOUR AND APPETIZERS AND JUST A BEAUTIFUL PLACE TO STAY. VERY COMFORTABLE BED (PILLIOSW NOT SO MUCH) SHOWER GOT REALLY HOT WHICH WE REALLY APPROECIATED. ONLY ISSUE FOR US IS THAT WE DID HAVE A PET SMELL THAT WAS UNBEARABLE AT TIMES BUT THEY SAID THEY DONT BELIEVE OUR ROOM HAD A PET IN THERE BEFORE OUR STAY. I HAVE BAD ALLERGIES AND SNEEZED ALL NIGHT LONG
SShawn CruzeI was going to chalk up my experience as an isolated incident and let it fade away.
That was until I received a phone call last evening around midnight! A rep. from Trip calling me asking about for my input concerning my stay at this hotel. I relayed to her that I had called Trip.com a couple of months ago right after a friend and I rented a room.
We rented a room around 5pm or so. I had expressed that the power in our room - the TV, Lamps, Microwave, Frig., did not work. We put a complaint into the front desk around 6pm. Issue was not resolved until later on, around 10pm approx. About an hour after that is bedtime so 95% of watching TV, microwaving, etc, was wiped out.
When I put the call into Trip,.com a couple of months ago, I received no follow up, until last night. Last night the caller wanted feedback about my room. I went over everything that had occurred. She also wanted input on how they could improve. I said, it's very simple, just focus on basic customer etiquette and satisfaction. At no point has any type of recognition been expressed concerning my loss of enjoyment of here said hotel stay.
Customer service/satisfaction is becoming non-existent .
CChris_This hotel is cheap you pretty much get what you pay for but go during the day to check in because the night crew are very disrespectful the only people I recommend you speak to is Sam and pica them two are very respectful and they'll help you with anything and they don't complain about their jobs and they don't complain if they're backs hurting and they don't sit there and talk about their significant other instead of helping you get your room so you can get in quicker but other than that the room is okay and I recommend anybody to go there!!!!
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