Find the Cheap Highlands Ranch Hotels

The front desk guy at check-in was a little slow - he had disappeared somewhere into the back, and it took him a while to come out to help us. There was a line several customers deep before he showed up. Once he came out and helped us, the process went quickly. The room was nice - all rooms are ”suites” and have a sitting area beside the bed area. The bed was huge and SO comfortable! We didn't utilize maid service since we were only there one night, but the room had been sanitized and was clean when we got there. (Signs are stating the room had been ”sanitized for your protection” in several locations.) There is no room service at this hotel, but many restaurants are close by for dining. We had a nice stay and will stay here again. We frequent this property once a month and have always had the same experience. I can recommend this hotel.

Our trip was for a 3 night stay in Highlands Ranch, CO from NJ for a family event. We arrived at 1:20pm tired and hungry, and asked if we could check in early. Room not ready (understandable as a lot of places in the service industry are short handed) but, ok, we will go find somewhere to eat. Front desk attendant was helpful in that aspect. We returned at 2:40 and still not ready. We waited in the lobby for an HOUR and 15 minutes to FINALLY get our room! That was close to an hour and 1/2 PAST the check in time. While waiting I was looking up other places in the area to stay but to no avail as there were events in the area that sold out local hotels. The front desk staff were very substandard for a Hilton. Very unprofessional and my sister and I said our trip would have been paid for in full if we had a dollar for every time they said,”I’m sorry or I apologize” to, not only us, but to other guests, we could over hear while we waited over an hour to check in. Also, “ I will have to ask my manager but he/she isn’t here.” We heard that one a few times during our stay and passing by the desk. I don’t know that a manager was ever present. After 2 confrontations with the front desk we finally were able to check in. I have stayed at other Home2 Suites in other states and none of them were as bad as this one! The room was clean and the bed was comfortable (pillows were a little too soft for my liking). HOWEVER…the bed had a top sheet, a thin blanket(what I thought it was) and a bedspread. After the first night I realized what I thought was a thin blanket was actually a DUST RUFFLE between the top sheet and the bed spread!! (Picture attached) Who uses a dust ruffle as a blanket??!! When we pulled out the couch bed we could not locate the bedding for it. After a trip to the front desk and asking a very rude young woman (spoke to me like I was a 5 yr old) where the bedding is located I returned to make the bed. They give you a fitted sheet, a top sheet, a thin cotton blanket, and NO pillow cases! The bathroom was fine and no problems with the shower but don’t expect any room cleaning service or fresh towels! We had to go to the incompetent front desk staff again and ask for towels and more toilet paper. The breakfast is still using Covid precautions with no hot food other than Oatmeal packets and individually wrapped breakfast sandwiches that you have to heat up in the VERY DATED microwave. The fruit was bananas and oranges and if you didn’t get there before 7:30 you weren’t getting any fruit! We managed through our 3 night stay but we will not return to this one again. The hotel is in a great location but that is really all it had going for it in my opinion!

My stay was great I was never hassled about anything everything worked, and I felt comfortable and safe. Too bad the breakfast is suspended because of the plague sigh although drinks are still available tho as for single women good luck... sp**** comes to mind.

I picked this hotel on a whim based on reviews. It cost about $20 more than comparables, and I'm glad I chose this place! Staff was super helpful and got me a room that met my goals. The location is really convenient, and surprisingly quiet (and I'm funny about this). I paid $10 extra to get the suite instead of the studio, which gives you a door between the living area and sleeping/bathroom - really nice. When I have the fan running on the Heat/Air, I can't hear anything, and I slept very well. The deco is pleasant and bright, things are clean. I was surprised that this has a full studio kitchen (minus an oven), but super handy. The hot breakfast options were very good (hot eggs, bacon, waffles, biscuits/gravy) plus cold assortments. I enjoyed my night so much I stayed an extra night - and surprise, the hot breakfast was different, and equally good (two different egg souflets, chorizo/potato burritos, waffles). . They have a firepit that's quite popular (claim your seats early), and with the right room you can catch a nice view of the sunset behind a vast wall of mountains on the horizon.

The front desk associates were wonderful so accommodating and helpful always cheerful and had a kind word to say. The only downside was the GM who was constantly rude, made myself and husband feel unwelcome and was not understanding even after explaining that my husband does freelance remote work and though he gets paid at different times during the day from his clients we always paid our room. Though since it was not paid on her time she was completely unprofessional.

We loved this hotel. It was Pet friendly with a reasonable rate which was one of the reasons we chose it. Everyone was super nice and helpful. Hot breakfast daily was great and The Socials they have Mon - Wed were an added bonus. Would definitely stay again!

I’ll start with the good; for a chain the breakfasts are excellent and the breakfast area is very clean. There is plenty of hot water and comfortable linens and beds. Now the bad; our last visit last month the heat was not on when we got into the room and the thermostat did not work. We had to switch rooms. On this visit, the thermostat was off and the room was exceptionally cold as there was a snowstorm outside. We had to wear full winter jackets inside the room for over three hours before the room finally heated up to even a “cool” temperature. I understand Hampton may not want to heat empty rooms, but it seems to me when they assign a room,prior to check in. staff should’ve turned the heat back on hours before we got there. We have also been told that after hours there is no maintenance people available or staff other than the front desk staff.