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#positive #I was happy with the Location, Hotel Smell, Natural Light in the Room, Nearby Activities, Convenience of Transport, Safety

There is an underground parking lot, which costs $ 4 a day, which is quite cheap. There is breakfast. The hotel is located in the center of the city, with a great location next to a large park

The rooms are clean, the staff are friendly, the location is good, surrounded by delicious restaurants, epidemic control measures are good, early breakfast is delicious, there are menus to order, very close to Connecticut Science Museum and Bushnell Park, nearby bus system is developed, you can go directly to Westfarms Shopping! Good choice for business and leisure travel!

So marketing pictures when booking through apps like hotels or Expedia are beautiful but reality is, we did not find the value expected at this Hilton location. Scum on the shower walls, hair on top of the tub, stains on the carpet... Would be forgivable if this was a $99 a night 2 star but at over $300, we expected a much higher level of cleanliness. Front desk check in was frustrating and time consuming as well. My artist name didn't match the official state license ID. Yes my error, but could have been handled with more support than ”unable to check you in” and not even an apology for inconvenience... We won't be using this branch of Hilton anytime soon....

Had a conference in Hartford and stayed here. The room was fine; clean, climate controlled, but the staff really impressed me. I had to put together a document at the last minute, with no resources other than my laptop. I tried using the business center, but after the first 15 minutes, was unable to log back in. as it was 11:00 PM there were no Kinko's open in town, so two young ladies at the front desk, Reiny and Daneisha, took it upon themselves to help me organize and print out my materials. Over the course of the evening, they took my emails, printed off lots of pages and helped me put it all together. I couldn't have done it without them! Thanks ladies, you did great!

The hotel is an InterContinental brand. It doesn't feel like a 17-year-old new building, it may be a renovation. The hotel is close to the highway. The double rooms are on the highway side. If you are afraid of noise, you can book a twin room. The service was really not good. A Mexican woman at the front desk answered everything first. Sorry, this is not possible. It is very blunt. At 11 noon, he came to knock on the door to urge check out.

Some pros and cons Spacious Room (stayed in a double queen suite with pull out couch). Friendly staff. Great breakfast. Overall, facility and room was very clean. Good value for the cost. The facility felt safe. Security went through the parking lot slowly down each row at night (twice that I saw.) However, the pool was disgusting. The water was foggy to the point you couldn't see the bottom step. There were several chunks of hair floating in the pool and a straw. (Big bummer since we traveled with kids to a place specifically with a pool.) The room itself was big but had a stuffy, mildew smell. Since none of the windows open there was no way to air it out. The odor was strong enough to wake me up a few times in the middle of the night. The view of the parking lot and dumpster leave something to be desired but it your just looking for a place to rest, no biggie. The rooms with odd numbers have a view of a pretty building.

Trash everywhere out in the parking lot which included used needles. The hallways are disgusting, yellowed paint, the bathroom door had two punch holes in it, which the hotel thought the best solution was to stuff a towel in it. The smoke detector was removed. The three lamps in the room…. Only one had a lamp shade, there was what appears to be blood spray on the ceiling and in the bathroom. The air conditioning barely worked and and there was trash from the previous people. Luckily I had my own blanket and pillows cause I don’t trust that the bedding has been washed. The place should be condemned. Complete filth. I understand there are low cost hotels in the world but this one really took the cake. Damn… management nor owners clearly give a crap. Wish I had some pictures to share.

I booked through Priceline and the troubles were never ending. The room doesn't have the air conditioning on and the refrigerator in the room is unplugged. The wifi doesn't work, no matter how much I tried I had to use my phone as a hotspot as I couldn't even check email. They say free wifi but they mean no actual internet access. There are many holes and threadbare sections of the blankets, sheets, and pillowcases. Many pictures. The mattresses are over 20 years old and they feel terrible. Most hotels don't keep mattresses half this long, and no reputable establishment, even a budget one, would keep them this long. The toilet leaks polluted water from the basin and when you flush it, this is not potable water from the supply lines but instead from human waste infused water. Children living in the subsidized housing behind the motel fire off fireworks (not in July). They also have loud music playing and all sorts of unsupervised activity of young children well into 11PM at night. The grounds have trash throughout the walkways, I found used condoms and hypodermic needles on the premises. Pictures are provided for some of this. The AC smells like mildew and cigarette smoke, even in a non-smoking room. The smell sticks on you and your clothing so when you leave this motel you still wreak of it. My feet turned black walking on the floor (even after housekeeping came through), and later my socks turned black. You don't want to know what bodily fluid stains I found when I took out my black light on first check in. This entire motel runs on a philosophy that there is no corner they will not cut to save some money. Everything I have reported above shows lack of proper maintenance, leaving deteriorated materials that need replacement in place instead of repairing them. I interacted with the management/owners on a limited basis and they have the mindset the customer is an inconvenience and anything they promised is negotiable as long as they can save money by not actually providing it. Don't stay here, even if they offer you an hourly rate. If you insist on staying here then 1) bring your own linens and mattress; 2) wear boots at all times, even in the shower to avoid the dirty floors and the leaking toilet water; 3) try not to breath the air as it smells of mildew and cigarettes; 4) don't expect any of the included items - anything you get is a stroke of luck.