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My husband and I were originally going to stay until 8/22/22 but we chose not to due to the uncleanliness of the villa and issue with the door. The first issue I had with the villa was the fact that the door to 1052 was not locked and the latch was not across it. I was unable to lock it, so I called to report it and informed the lady that I did not feel safe at all. She said she would send a maintenance person to the villa to see if he could fix the door before contacting anyone at the front desk. I begin checking the closets, under the beds, the other doors and windows in the villa to make sure no one was in the villa (1051-1052) and to make sure all the other doors and windows were locked. The door located to the screened in porch behind the fireplace wall was unlocked as well, but I was able to lock it. Eli came down and was unable to lock the door after a few attempts. He finally pressed his weight up against the door and he was able to get it locked. He stated that the door had swollen from the rain and it was off track. I inspected properties for a living and this villa was not clean. Listed below were the issues with the villa 1051-1052: KITCHEN: (see pictures) 1. The paper towel holder in the kitchen had a dirt/brown stuff on the plastic top portion of it. 2. The stove was not clean. There was brown residue around the section where the time, bake, self-clean etc. is located in the crease of the rectangular. 3. The knobs on the stove had black stuff around them and on them that look like mold. 4. The receiver to the phone that hung on the wall in the kitchen had residue all over it to include the base of the phone as well. I did not use it because I have a cell phone. 5. There were brown burn marks on the vents on the oven. DIN/FIREPLACE: (see pics & video) 1. The little white lamp located on the table had black spots on it. 2. There were 4 areas on the fireplace with the holes in them were filled with spider webs that look like that have been there for ages. There are 2 located at the top of the fireplace and 2 located at the bottom of the fireplace and they are filled with spider webs. The one on the left side at the bottom even had a piece of read paper in it and the one on the right side at the bottom had a dead spider hanging in it. (I also have a video of the fireplace vents, which you can see all the spider webs in them better). UPSTAIRS BATHROOM: (see picture) The vent in the bathroom upstairs had mildew on the wall next to the vent, in the vent and water droplets on it. DOWNSTAIRS BEDROOM: (see pictures) 1. One of the extra pillows in the bedroom closet had dried up saliva all over it that left yellow stains on the pillow, which is disgusting. The pillow should have been thrown out and replaced immediately once the last guest checked out. From the looks of it, it seems that the pillow has been there for quite a while. 2. The bottom cloth/dust cover under the box spring on queen size bed closest to the closet, was coming

After working all day and then driving hours to be able sleep for the night to wake up bright and early for a swim meet, we should've just stayed home and woke up extra early to drive. -Pros: location reflects pricing. It's not that far from places to eat, attractions, grocery store. Minimal road noise. The check out process was easy. -Cons: The woman at the front desk, Mrs. P, who others have referenced in other reviews, should perhaps get some additional training because if she's what is representing this chain, they really need to do better. We arrived after a large bus group checked in, so maybe she was overwhelmed or having a bad day. Making the most of our time, we ordered a pizza to have delivered and scheduled during a delivery window, we left to grab a few items from a grocery store and I called the hotel to ask what type of coffee maker was in the room (kcup, single brew) so we could pick up our favorite coffee while we were out. She very rudely said she didn't know and I could just get coffee at the desk. Got back from the store, took the kid and myself upstairs while the other half waited in the lobby for the pizza. Remote didn't work for TV, sent kid down to her Dad to exchange remotes. Was told if it didn't work again not to come to the front desk because the woman would have to come to our room. Pizza arrived. Unfortunately, no paper plates, cutlery or napkins. I remembered seeing breakfast so I thought I would ask if we could grab some disposable plates or bowls. Front desk woman had a customer infront of her and she asked if she could help me, I asked if I could get a couple plates for the pizza we just ordered and she snapped and said, those plates are for customers. That would be me, FYI. I said ok, so, would I be able to get a few papertowels, something? She said, I have to help this customer, and I said, ok-- I was planning to wait as it was, I wasn't wanting them this instant. The agent then took a key to show a room, went up the staircase where there is a glass wall and bad mouthed me to another customer and I looked up at her and said, I can hear you. They came downstairs and she came to me with three paper plates and said that's all you can get, and I thanked her. Fast forward. We have eaten dinner. It's time to take showers and go to bed. Daughter showers first. There are two towels and three humans. She announces, mom, the water is yellow. It was. It cleared after about 5 minutes. I go to prepare the pull out sofa while she showers, there are no linens. So, again, I go downstairs where the agent sits and eats and does not get up until a different guest comes up. She serves that guest first. I ask for linens for the pull out and an extra big towel since there are 3 people total in our room. She said she would bring the towel. We never got the towel. She never called to tell us she didn't have any or that they were behind or out. -We stayed in room 314. -There was an unfinished threshold between the living

Me and my boyfriend stayed a couple of times at this hotel a few weeks ago ! Friendly staff especially Bobbi, she was very friendly, respect, and helped with anything we needed. Well me and my boyfriend stayed here a couple of night because of his work and the heater was not working in our room, which is understandable because it’s just now getting cold here in Georgia, but I went and asked someone at the front desk for an extra cover because the heater in our room is not working and it’s freezing. She looked me dead in my eyes and said nope! That was crazy to me! We just paid all this money to this hotel and I can’t get an extra cover because the heaters in your hotel isn’t working... so when I told my boyfriend about it he says she’s the manager and she’s always rude for no reason . Which is not a good look for this hotel she needs to be in a office alone and away from customers. She makes the front desk look bad, especially when I know some of them don’t act the way she does. Tried to talk to the owner he never responded. So I called corporate and took matters with them.

I was in town to celebrate my son's graduation from AIT at Ft. Moore, and the Hampton was a great place to retreat and rest.