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Overall, a good experience. Nice room, quiet, helpful staff. We chose this hotel since the Hampton Inn (our usual choice) was too expensive. Complimentary coffee in the lobby available only during the morning vs. all day like some other hotels. No complimentary fresh fruit available. Very high prices for snacks and drinks sold in the lobby. The female staff member behind the check-in desk on the evening shift did not smile once during our three night stay. She was civil and business-like but never smiled with us or anyone else that we saw. She would often set out the ”Away from the desk helping others” sign but she was just in the back room. The day shift people were smiling and friendly as was the woman running the bar.

I have been here for an unfortunately extended stay, but the staff here has made that unfortunately long stay very homey and relaxing. To those who complain about bugs riding on their luggage as they come into the hotel, please remember that you are in fact on planet earth, and there are more bugs in one state than people in the world lol The crew always keeps things tidy, the breakfast options are inclusive, and I've not had one bad experience during my entire stay. (8+ months FYI) Quadruple A Plus Plus!!!

Good value for the money. Place was pleasantly decorated, clean. And fresh. Our room was large and comfortable, the bathroom very clean and shower was hot. No musty smell we frequently encounter in the room. Breakfast was adequate, coffee decent. Great for a short stay. Close to restaurants and shops.

Stayed here while in town for ice hockey at Skate Frederick. Nowadays, it is hard to find a hotel with two bedrooms in one room. This place has it, and it worked out great. My wife and I took the room with the king-size bed, and the two teenagers took the room with two double beds. Worked out perfectly. The room itself was clean, and the beds were comfortable. We were greeted as Best Western Rewards Members instantly upon arrival, which was nice. The hotel is kind of in a residential area, but that mattered not to us, as we ate downtown before arriving. Only a small complaint was that none of the TVs worked until our teenagers did whatever they did to make them functional. Otherwise, it was a great stay and will definitely stay here again, as we will have games at Skate Frederick sporadically the next 5 years.

The hotel is nice. I practically live in hotels, especially Marriotts. So, I have my fair share of ups and downs. Some of the downs were, there was no soap. I had to go down to the front desk to ask for soap, and i stayed for an entire week straight and they only serviced the room once during the stay. I know some properties nowadays clean or service once every other day now, but once in an entire week is a bit much. Now, you’re getting to the point of needing to ask to replace toilet paper and tissue paper. Not to mention the stockpile of recycling and garbage. Pre-COVID, there was a program that was optional, to have your room serviced once every 3 days or five and you’d get bonus points as the guest. Now, the option is taken away with the hotels saving a great deal of money on not servicing as often, but now you are sacrificing the quality of the institution of the property itself. It’s a Courtyard. However, I recently returned from several weeks in Central America. It was amazing. They’d make animals out of towels, clean the room daily, everything was pristine, breakfast was included and was as great as some breakfasts I’ve had at JW Marriott properties. But Courtyards in the U.S. don’t have breakfast included, not even for Titanium or Ambassador Elite members. So, not all of the same name brand are created equal. I’ve stayed at several Courtyards in California that stand out from the rest. So, it depends. The suite was great. There’s no gym at the moment, it’s under construction. Plenty of parking and tons of things nearby. I’d stay again. But, hopefully they’d address servicing the room more than once a week.

I was in town for the Frederick Running Festival, and this hotel was walkable to the fairgrounds where we needed to go. It is cinvenient, comfortable and (most important) clean. The manager Ragy was very helpful, and when we were unable to make it to breakfast, he provided us with a bagged one.