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Kind of a grungy hotel. The first room we went to had a muddy puddle on the bathroom floor. We requested someone to come up with a mop, but there was no one available so we had to gather up all of our things and move to another room. The second room was right next to the lobby, across from the pool and next to the elevator. Amazingly it was not too noisy except for around midnight when someone was laughing and carrying on loudly in the lobby. That was annoying. The bed was as hard as a rock. I tossed and turned all night. The room was clean. Come to find out you only get half as many points when staying at Home2 Suites as you do when you stay at Hampton Inn. Also the breakfast at Home2 Suites is not as good. The breakfast at this particular place was pretty bad. The bagels had a “produced on“ date of July 15. The date we were there was September 6. Those bagels were produced about two months prior. I asked the kitchen attendant about it and she said they had been kept in the freezer. They were hard and tasteless. The rest of the breakfast buffet was unappealing. We opted for cereal. The coffee was good. The night before I went to have a cup of hot tea and the hot water in the lobby was lukewarm. That was disappointing. I think I would try the regular Hampton Inn the next time I stay in Florence.

Ericka Moore has been awesome at getting me anything I need, and she greets me every time I walk past the desk. The ladies that make the breakfast in the morning are friendly and speak to every person that comes to eat in the morning. I love all of the staff here and will be back.

This hotel has been renovated and is located in downtown Florence. It looks like they are trying to revitalize the area. The rooms are very humid, but there are dehumidifiers in each room. The cleaning staff should check and empty the bins when they clean the rooms. The bin in our room was full when we checked into our room at 2:30 PM. It was full again by 7 AM the next morning! The breakfast buffet, although not elaborate, but was delicious. The scrambled eggs stayed hot and the creamy grits were the best I've ever eaten at a hotel breakfast. Service was a little slow, it seemed that only 1 server was working at the time we were there. They also did not start serving breakfast until 7:30 AM, a little later than most hotel.

I stayed at this hotel July 9-11, 2024. I have stayed here in the past which is why I chose this hotel, and I am sorry to say the hotel has gone downhill in the past year. First, I'll address breakfast. In the past there has been a very good assortment of breakfast foods and I have always enjoyed the oatmeal. This trip, the oatmeal was a watery mess and there weren't many other options. The sausage looked as though it had been cooked to death or warmed over numerous times. I did not taste it and I passed on the eggs. Both waffle machines were unplugged, and I can only presume, not operational. There were two choices of bagels and some bread when I went for breakfast. If there were other options, they weren't available either morning I was there. Second, cleanliness. I have never had a complaint about the cleanliness of this hotel, but this time I was extremely disappointed. The carpets were stained and the overall appearance was run down. The second morning I was there, the lobby floor and the floor to the elevators was covered in mud where it appeared someone had come in with dirty shoes. I attempted to eat breakfast again, with the same runny oatmeal, and less than appetizing meats and eggs, and I never saw a staff member even attempt to clean the floors. The lobby was so dirty, another hotel patron commented to me that she had stayed here numerous times and she would not be returning based on the cleanliness of the hotel. My room was located on the first floor and I would just describe it as OK. The carpet definitely needed cleaning and the bathroom grout needs to be replaced or seriously cleaned. The window lock was broken so I was unable to lock the window. Fortunately, the windows only open a few inches, but I would have preferred the option to be able to lock the window especially since I was a solo female traveler. As stated earlier, I have stayed in this hotel in the past, but I will definitely be looking for other accommodations should I need to spend the night in Florence anytime in the future.