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Not the best, not the worst. Staff was really nice to my mom and me. It's an older building, but it's well-maintained and clean. It's fine if you need somewhere to sleep. If you need super new and modern, stay somewhere else, but again, it's fine here.

Arrival There was no one at the desk. Therefore I had to call reception to create something and eventually this young lady appeared. I was not acknowledged as a diamond not offered an upgrade. Then she hey wanted to charge me 100 dollars for incidentals. When I challenged it was actually in case I did damage to the room. As a diamond member do you think IHG would be concerned about me damaging a room. I was incensed by this. I understand a hold for extras I told them I was staying one night sleeping and going. The young lady was clueless. The room was drab however the bed was comfortable. The air con was quite noisy. Luckily only staying one night. Breakfast well OMG it’s clear they don’t give a crap about the environment. Plastic key cards. Plastic cutlery. Each slice of bread wrapped in plastic. Plastic plates. The food was not worth it. After a few bites I decided to get breakfast at airport. Check out. The chap was dressed like he was at home playing a video games. However we was more clued up and apologised for the check in. However when I mentioned plastic at breakfast he couldn’t see why that was a problem. Don’t the young ones get taught about recycling and environment. In schools in USA.

This is the first negative review I have ever left for any Marriott property as a lifetime Gold status member. The check in was awkward in that the person at the front desk did her best to talk us out of checking in. We were told they might be sold out (without checking the system). I asked if she was sure, since the app showed vacancies shortly prior to arriving. She also mentioned the price of the second night as being over $430 (I assume to discourage me from checking). Once we booked via the app at the front desk, she dismissively gave us our key, ”you're all set then.” No gracious (and very standard) ”thank you for being a loyal member; please contact us with any questions, etc.” Zero stars for front desk, more on that later. Maid service is 5 star, so is the restaurant/bar staff. Both beyond friendly. The rooms are 3 star. The hotel lobby is very nice, and it seems any remodel budget was spent on the shared spaces. The rooms are basically Courtyard rooms with laminate floors that replaced the carpeting. The furniture is dated. The bathrooms are nothing special or updated. I was hoping check in was just a bad day, but we had to deal with the same person on our last day of a 2 night stay. We were politely asked (don't recall the gentleman's name) the previous night to call after 8am for late check out on the morning of. Called at 8 AM. The same person from check in (Kimberly) was asked for late check out, she was having none of it. Politely reminded of status and asked for an hour, she said ”not at this time.” Did not argue. We accepted defeat and checked out at 11 AM as required. Tough to defend the one employee who greets and sends off a guest being so sour on inquiries from loyal guests. There's other great Detroit options. Don't let this speak for all Marriott properties, though.

Very satisfied with the comfortable environment

I have stayed here many times in the past, but this visit was horrendous! I arrived there about 12:30/1 am and there was some kind of “party” in the patio area right outside the front desk area. There were about 15-20 people, liquor bottles all over the table, people smoking cigars, no where really to park, and it was not the first thing I wanted to see when I got to my hotel after a long day (on a WEDNESDAY/THURSDAY at 1 am)! I also “checked in online” the day before and was waiting for my mobile key (or so I thought), but never got a key so I was told to go to the front desk so I did. When I got there and gave her my ID it was taking a while so I asked was there an issue? I didn’t get an answer so I told her I checked in online everything should be ok, well I was told “we don’t do online checkin or have mobile keys here so I’m finding your room now.” Wow!! I was also asked to sign a form to acknowledge the “quiet hours” starting at 10 pm, no smoking and no party policy”. That was fine (even though there was a full fledge “party” a few steps away! I also pointed out their form said the room deposit said $100 per day and when asked to clarify I was told, it didn’t matter what it stated it is $100 total! Smdh!! THEN to make matters worse, the elevator didn’t work!! I was in the 3rd building on the 3rd floor and had to lug all my luggage up the stairs! The hallway had sheets thrown on the floor and when I got to my room the air conditioner was running! No problem, I’ll just turn it off right! NO! I switch it off NOTHING, I turned up the temp expecting the heat to come on, but more cold air came out!! So I called the front desk to ask if I could have another room because the air wouldn’t shut off. I was told there are no more rooms and maintenance is offsite until tomorrow, so I asked am I supposed to freeze? She apologized and said there’s nothing she could do until the next day! Huh!! I kept messing with the thermostat and end up trying the “heat emerg” setting and the heat finally kicked on. I was able to set the temp at about 79 and once the room got to 79 it finally cut off. The room was also dirty and the toilet took 30-45 mins to fill, so when the maintenance guy came the next day at about 11:30 am, I told him what happen with the thermostat & he was nice but he didn’t know exactly what the problem was to fix it! At that point I was frustrated and just said if it stays off at the “heat emerg” setting I was fine. I told him about the toilet and he did fix that with a new part. The elevator worked early that day, but when I returned Thursday night it was off again!! There was (what I later learned) a “family staying next door and also across the hall. Well I guess they could not get adjoining rooms so they kept their doors open with the latch keeping the door ajar so EVERYTIME, they went in and out you heard the doors banging against the metal hook. I don’t know if they were living there or what but they were there my entire 5.5 days and

Overall, the hotel is clean and well maintained. However When we arrived to check in, our room was not ready until around 3:25 PM which was very disappointing, as we were very tired from driving long hours. During the night, the cleaning guy at the lobby was very noisy, speaking loudly on his phone speaker, while we were trying to relax and have coffee, thus we left the whole lobby for him and went to our rooms.

I really like this hotel. Opposite the Ford Motor Company, the hotel helped upgrade to a double bed room, clean and comfortable, there are many pictures of Ford in the hotel, and the swimming pool.

This is not your typical Red Roof Inn, as soon as you walk through the entrance door you can tell that is a much nicer RRI than one might expect. First off the corridors are all indoor, not outdoor as is the case with many of the old RRI hotels. The lobby is very nicely decorated, sadly though the fitness room is not open due to covid. My room was #216 near the top of the stairs and near the elevator. The room was very clean and featured a king bed, hot tub, and fireplace, although its not needed in August. Large TV and a nice sitting area with a sofa and lounge chair. I think this was a junior suite or something. Would most definitely stay here again. Also to note: this is a quiet neighborhood, I felt very safe here.