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The hotel staff is friendly and each one treated me like I was their number one priority. My room was clean and housekeeping staff always made sure that I had enough towels and clean bed linen. The bed was comfortable and the laundry room was always clean. I always request a room on the first floor on the backside of the building. One of the best things about this location is access to the highway and local businesses. My only issue is, hotel guests that leave their trash all over the sidewalks when there are signs indicating where trash rooms are located.

We used to come in to town several times a year. We would get special rate for being returning customers. This time we called in. If it wasnt for checking, it would of been too late, as special rate for first day, then 109.99 for ”hospital stay rate”. Was corrected. In the past couple of years new mgmt? Last time we came in we, as well as others (a line) had to stand and wait until 3pm for check-in. Yep guy was standing at desk til that time. We are Diamond members (really doesnt mean anything with their program as they allow hotels to do their thing). This time big ole sign with it as well. No breakfast, as they advertise, I do see no pool. Things are broke, smells like pot throughout halls, and we killed 6 roaches this time. So........

I arrived to the Red Roof Inn after working a 16 hour work shift as a nurse. After make reservations over the phone. Justin the GSR greeted me with a hello at the front desk. Justin offered me a bottle water. My reservation was not able to be booked due to computer error. Justin asked if I had time to wait. Justin called the reservation line and got my room booked. In the meantime the General Manager Serena upgraded my room made sure I got my points for my stay. She even went to my room her self and made sure the room was clean. This best customer service ever. Thanks Guys you are the BEST!

Just finished a 3-month stay at this hotel during a work and home transition. The staff was always friendly and quick to answer questions or help with anything we needed. The room was comfortable and felt like home. While there is nothing like getting back into a permanent living situation, I was almost sad to leave! Location is close to grocery stores, restaurants, and other necessities for being home away from home for an extended time.

Pros: Clean, comfortable guest room; Good location close to highway, restaurants, and shopping; excellent nightly rates. Cons: Hallways and rooms are a little dark. Note: I typically enjoy hotel pools and hot tubs while traveling but the pandemic necessitated these being closed during my visit, therefore I cannot comment. This is an older property- true to its name with an actual ”Courtyard” nestled in the middle of the U-shaped building. Despite its age it is well-maintained and extremely clean. The hallways and rooms are a little dark (indicative of older Courtyard decor) but the furniture is more functional than what's being installed in new and remodeled properties. For example, the couch is actually comfortable for reading and watching TV, and the work desk has a low, expandable pull-out section useful for laptops. Creve Couer appears to be a nicer section of the St. Louis suburbs, if the plethora of luxury car dealerships are an appropriate indicator. Within walking distance are Aldi and Dierberg's grocery stores representing both ends of the spectrum. Other restaurants and shops are equally close, as is the I-270 interchange. The airport is about 20 minutes away; the heart of St. Louis is a few minutes further. There's nothing exceptional about this Courtyard but my stay left me struggling to find any legitimate complaints. The fact that rooms can be had for outrageously reasonable prices make it a very compelling option while in the area.

The start of our stay went well. Jerry was very nice at the front desk. The next morning we were going to go to the zoo and a couple of other things in the STL area. WE almost forgot our phones and went back upstairs to retrieve them. When then found that our room keys were no longer working. We went to the front desk and they gave us new keys. Those also did not work. The hotel staff then tried a master key. This also did not work. They said that they would need to call maintenance in as they had no other way to get inside the room. We had to leave as we had to be at the zoo no later than 7 a.m. for a 5k race. We were assured that the maintenance team would work on our room and it would be ready for us when we can back that evening. We spent the day without our phones which proved to be an issue when we got separated at one point and no way to capture photos throughout our time on vacation this day. We come back to the hotel that evening to find that our keys still did not work. We went downstairs to find a maintenance staff member in the lobby. We explained the situation and he instantly said that it is a deadbolt issue and came upstairs and let us in. I asked how he did this and he said that he used an emergency key to get in. He said that the front desk has one and they could have used it prior to us having to leave for our race, but they don’t like to because they have to complete various paperwork to use it. He then showed us the deadbolt and how it was not working properly, he continued to say that this is a known issue with many of the rooms in the hotel. I asked why there was not any signage on the door or warning labels near the deadbolt explaining this as I am sure this happens often. He shrugged off the question saying he did not have an answer for us. I went downstairs and asked the front desk about a comp for one night based on everything that happened. They instructed me to speak with management in the morning. In the morning I spoke with a manager named Josh. I explained the situation and said that I am requesting a comp of one night since I had an inability to access my room for a full day. He firmly said no and that the best he can do was knock $30 off our bill. That is not even half of what we were paying. I said that is not acceptable as we are paying to be able to enter and exit the room of which we were denied based on known faulty equipment. He said that was not his problem and has offered a solution; of the $30. I then asked for a business card with his name and the corporate office number to escalate the complaint/request. He said his name was Josh (no last name) and that he doesn’t do business cards. He then wrote the corporate number down and I asked for his last name and position. He said he was a manager and then walked back into his room. Corporate asked for his last name as the GM for the location is not named Josh. That Josh may only be a Front Desk Manager. After being on the phone with their customer service team

Good location, although not very convenient, but very safe and hygienic, but the hotel service is very good, there are free meals in the morning and evening.