Find the Cheap Cave Springs Hotels

Very good hotel. Clean. Good breakfast. Great location. So why the three stars? I called the front desk to see why my room hadn’t had housekeeping service. I was connected to the “virtual assistant in training.” After a long day it’s pleasant to engage in a robotic circular conversation. Finally connected to the front desk. I was asked “if I scheduled housekeeping.” When I responded that I thought that a given, I was informed that”Embassy Suites gives service every fifth day unless requested.” There was a mention of Covid initiating the change. As a Diamond member I questioned this was a Hilton policy. Then the story changed and it was “this properties policy.” I understand that service industries have a real staffing problem currently. It’s a tad insulting to be told Covid is the cause of not getting maid service. If the hotel was upfront and discussed at check-in, I would have been receptive to their staffing issues. Additionally, the hotel website touts a “complimentary5 mile shuttle van.” When I inquired I was told that was discontinued because of Covid.” I suggested the website be corrected. I did get some coffee and towels finally.

Nice beautiful place

Typical week of traveling in the market. Kyle and crew made this visit extra special with birthday cards and greetings to make the stay away from home a little more enjoyable. The staff is always friendly and make you feel at home when you walk in th door. My go to hotel when in NW Arkansas.

Hotel is in midst of a remodel at the moment. My room had been remodeled and was clean and comfortable. Staff is very helpful and accommodating. Love the option of leaving my car and using their shuttle service to and from the airport. Fee to do so is very reasonable. Always my go to place when I have an early morning flight from the XNA airport. Highly recommend!

The hotel is very clean and the room was huge. However, I gave a lower rating because we reserved a room on the Executive Level and paid more specifically for this level. The description of the specific suite states “this suite provides access to the Executive Lounge with complimentary continental breakfast, snacks and beverages and Manager’s Reception.” It also states “Turndown service is provided nightly.” We went to the Executive Lounge at 6:00 pm and the door was locked. I went to the front desk and was told the room had been closed for 3 years. When I asked about the amenities of the Executive Lounge I was given 6 drink tickets (1/night for 2 nights for 3 people) and tickets for free breakfast at the restaurant. We went to the bar to use the drink tickets but there were no snacks, no beverages and only 1 free house wine or beer/person. That is absolutely not the same as an Executive Lounge! Additionally, there was no turndown service, as advertised! If we had known this was the situation, we certainly would not have paid a higher price for a room on the Executive Level! This is the definition of false advertising!

This hotel was top notch clean and comfortable, i've had hit and miss stays with Best Western, but this one compared to the better properties i've stayed at before. ABSOLUTELY no complaints and I would gladly stay here again, fair price for the room also!