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Everything was going well until I was charged a “handling fee” for ordering an Amazon parcel to the hotel. Vague excuse offered. Apart from that it was a pleasant stay and the breakfast quite good.

Everyone was super nice and it was very clean and they really tried their best to accommodate wishes. It is supposed to be in airport hotel so the location is not really close to anything it's at least 15 miles away from most of the attractions. It's in a very quiet area and you can go outside and walk near the large bodies of water. They also have a luggage room which you can use free of charge and is very secure. They do have water but they just have bottled water in the fridge at the front desk so you should kind of purchase your own water and advance otherwise if you get thirsty during the middle denied or something then you don't have. They did have a microwave which was nice and a bathtub which was very clean. I Their breakfast was very sparse and also not good if you have sensitivities or allergies because it was basically just cereal milk coffee juice a pancake/waffle maker and 1 or 2 different types of eggs and maybe a sausage. They also have bread that you can toast but realistically if you're a gluten free or you can't eat sugars or if you're diabetic then you should plan not to have the breakfast. Also some of the breakfast was actually very cold but they really try their best and they're very very nice and kind the staff I mean.

It is a wonderful hotel with friendly and kind staff. The lobby is bright and looks brand new. There are many different seating areas, from an indoor fireplace to the breakfast area, to the bar, or two different outside areas. The weather was stunning, and it was nice to sit outside and enjoy the breeze. There is a walking path right on the property, so I had a good morning walk each day. The location was incredibly convenient, with SFO a 5 minutes shuttle ride away. I had to be in Downtown SF and in San Jose so I found the spot perfect for my needs. I used the shuttle to leave, and it came within 3 minutes of the time posted on a sign in the lobby. Sit next to the exit door as the shuttle driver doesn't really yell out to let people know he is there for airport drop-off. The rooms were a great size, and I absolutely love the fact that there was a fridge and a microwave for my use as I was staying several days. Thank you! The bed and pillows were comfortable, and thankfully, I didn't hear any road or airport noises at all. The house staff was friendly and helpful when I needed some extra things. Overall, if you want a clean, bright, remodeled hotel with nice staff, easily accessible to the cities around you, you found your hotel. I'll be a repeat customer when in the area.

Very close to the airport, there is a shuttle bus, there is also a Chinese restaurant next to it, nucleic acid detection point.

We were greeted very kindly and then we enjoyed the pool. Only issue in the pool area was the jacuzzi did not have working jets. Then in our room the coffee machine broke and the hairdryer sparked. But as soon as I reported both, front desk offered to replace. The d/t PG&E, the power went out, it was happening all over the City. We asked if we could check out which we did FREE of charge, so nice!

The room was really nice and everything was clean. The hotel is in a good location. The lady at the front desk was really nice and even allowed me to check in early. The only reason I am giving it 4 stars on service is because I emailed in advance to get instructions on how to catch the airport shuttle from the airport to the hotel, but I never received a reply. Outside of that, everything was really good. I would stay here again.

Convenient location good restaurant I was in room 5011 Water Pressure was extremely low very difficult to wash shampoo out of my hair. Bed was comfortable. Tv and program selection was good. Airport shuttle was good

This was an awesome experience. We were staying here as a Day Use hotel and I was a little nervous about if we would be treated as a nuisance since we were only staying a few hours. EVERYONE here was so kind and helpful and courteous! We had very clean and comfortable room for our six hour stay. We were able to nap, shower, and watch TV while waiting for our midnight flight. The restaurant food was high quality and the server was terrific, sorry I don't remember his name. I wish I could give more than 5 stars! If we are in San Francisco again, we will definitely stay here.

Pretty good. Maybe a bit too simple for a Hilton. Breakfast is poor for 33usd. They want tips for self service buffet) it’s strange.

I arrived two hours before check in and was going to ask if it was okay to hang out in the lobby, I was pretty tired. The desk just went ahead and got me checked in. It was a pretty decent location. My only complaint is…this is going to sound weird but my desk was leaking water. It had a frosted glass top cover, I think there was a bad seal in-between the top cover and the desk top and some condensation was occurring. Water would drip out when I put any weight on it.