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We arrived after Midnight. We found that the doors are locked during certain hours (I believe it is 10 pm and 6 am) and we had to press an intercom button to get the attention of someone at the front desk onky nobody was there. My husband pressed the button several times and knocked on the glass doors and finally someone came to let us in. Turns out the intercom buzzer wasn't working (we tested it with the employee). Other than that the stay was pleasant. The bed was comfortable and there was an extra pillow on the bed. The room was clean and as we were only staying over night, we didn't have use for the amenities.

This is clearly a very well run hotel. My family and I are currently staying here for a wedding in town, and I cannot say enough positive things about this Holiday Inn and the staff. James at the front desk is phenomenal! When we were checking in, he was tied up with a customer on the phone and a line formed. He handled it so well, professional and kind. He also helped my sister switch into a different room type and went above and beyond! He is a new employee, but you'd never know it. I wish everyone in the hospitality industry could be as great as James! Actually, every staff member we encountered was incredibly helpful and friendly. I personally was staying in one of the King Jacuzzi rooms. It's great! It's larger Sq ft than a standard king, and I loved the layout. The bed/bedding is very comfortable! I usually don't sleep well in hotels and I actually had a great night's sleep. Overall I would absolutely stay at this hotel again in the future. I'm actually disappointed we have to leave in the morning. Thank you for being such a great example of what the hospitality industry should really be like.

travel takes me to many locations with the opportunity to stay at a broad range of hotels. I was here for only one night, but have to say this this one of the best hotel experiences I have had in quite a while. The hotel is new so not yet subject to the wear and tear of time. However, one can tell that there has been an attention to detail to keeping this place spotless for guests. The lobby is spacious and well-lit with plenty of seating for dining or lounging with colleagues. Breakfast was prepared to order and very good. The lobby has some additional seating areas that offer some privacy which I used to conduct some work while hanging out there. The room was perfect - modern, clean, and comfortable. The service was outstanding from the moment I arrived for check-in, asking for help with local restaurants, and the bistro. Lea (sp) was particularly helpful. This hotel will become my go-to location to stay in Jackson in the future! Highly recommend.

We traveled across the country and spent many nights on the road. Utilizing Trip Advisor I tried to plan our stays with hotels with good reviews. This was not an easy job. Lots of time I had to look at hotels further down the road then we preferred to drive to find a good one. I can only assume hotels are having a hard time finding workers hence the bad reviews. This hotel was great. Just a regular Holiday Inn Express but clean and comfortable. Breakfast was good. Very happy with this hotel and this hotel brand.

The hotel was alright but when it comes to checking in and out is another thing it was a hassle paid for the hotel online with my CashApp card and when I had arrived and they asked for a security deposit fee and I had asked them if they accepted CashApp being how they took it the first time they told me no they didn’t accept it and that I would have to either have cash or a bank card that isn’t CashApp, Venmo, Chime, PayPal etc rude as can be and not only to mention they had kicked me out my room until I had paid a security deposit fee for my pet and later that night I had paid the pet fee and the staff was nothing but disrespectful but the day of check out I woke up late and apologized to the housekeepers and they were nothing but rude and told me that I had 5 minutes to get out or else there were going to be police there and I had a lot of stuff in my room being how I stayed a few days there but and 5 minutes wasn’t going to be good enough for me so I had asked if I can get a little bit more time and after I had got everything out they were nothing but nice as can be asking if help was needed and I told them that I didn’t need any help from them got everything into my car and walked back in so I can get my security deposit fee back and I was denied my security deposit fee and I want and I am going to be calling the head honcho and reporting that and everything else. This is not the first time either that this has happened to me

I had to use 20,000 points to stay here but it was worth it the motels very clean and in good shape and managed well and we had a suite at two queens. The bedroom very comfortable sweet girls, extra room and purposes normal but being in this jail area is probably one of the better motels it’s $100 room but it didn’t cost me anything but 10 days the points go down to 10,000 but oh well yeah we’re down here golfing in Jackson cell if I was in the area I would stay here again for sure

Hotel was good, good location for where I needed to go, first time stay at Tru and boy what a disappointment. Go downstairs for breakfast and asked staff who was laid back on sofa, where are the eggs? She replied in a not so friendly way there are no eggs today, no explanation no nothing. Last time I will stay at this chain, all hotels in area serve breakfast with eggs, if it is an order issue the manager should be reprimanded, if a staff didn't feel like making eggs issue the manager should address it. I thought I went to a third tier chain motel!

Check in was really strange at this hotel. As if we were inconveniencing the desk clerk when we arrived (after the MSU football game in East Lansing). My brother in law reserved 2 rooms for he and his wife and for my husband and I to stay after the MSU -Ohio State game. He reserved 2 king rooms at least 2 months prior. Yet when the 4 of us checked in after the football game, the desk clerk had trouble finding our reservations. It took forever to check in. Then she assigned my brother in law to a 2nd floor room and assigned my husband and I to a 1st floor ADA room...by the elevator and the ice machine. I’m pretty sure they messed up our reservation and stuck us in the only king room left. The clerk refused to move us. The lobby was clean. The room was absurdly tiny. There was no chair (even though the website description includes a chair). There was almost no toilet tissue left on the roll. When we returned from a quick dinner at the nearby Red Lobster (a nice easy walk away), the free sodas, snacks, and fruit were all put away and no longer available...not mentioned to us or offered when we checked in. The bed cover was very thin and there was no blanket available, not even one in the closet. The bed was comfortable and the room was clean. The bathtub area was dated. The caulk was old and cracked, the wallpaper needed repair, the shower curtain was in bad shape, and there was rust around the tub drain. The mini fridge was in good repair, but there was no microwave in our room. Brighter lighting would’ve been welcome. The HVAC worked well but was noisy, making it hard to sleep. Breakfast was the usual options. We grabbed a quick cup of coffee before hitting the road and would’ve appreciated lids for our coffee cups. When my brother in law sat to drink his coffee, the chair completely collapsed. There was no staff to notify; we put the chair to one side. Thankfully his quick reflexes averted injury. All in all not a terrible hotel but could use some updating and more conscientious staff at reservations/front desk.