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The surrounding commercial facilities are complete, the front desk is warm and the service is fast. There is free parking. Twin room, microwave oven. The bathroom sensor light is not working, it is lighted 10 times, there is a bathtub, and the tissue box is empty for 5 sheets. The experience is not good. Breakfast is good, few people~

If you are like me, you have a fondness for the Holiday Inn Express brand due to their bright and white themes and customer conveniences. This location is neither. The colors are old, mustards, and dark browns, with plenty of rust on bathroom fixtures, scratches on furniture, and a microwave oven straight from the 70’s. Conveniences are gone as it would appear the owners are doing anything and everything in their power to save a dime: equipment in the workout center is out of order and the water cooler is missing the water. Towels in the pool area are non-existent, available only by checking in at the front desk. The small bottle of body lotion in the room was only half full - (leftover from a previous guest?) and the microwave left food stone cold. Breakfast was drab and though the advertised time was until 9:00 AM, the worker was closing the area down at 8:58 and exiting the area at 9:02. Clearly zero interest in hospitality. You should also know that the third & fourth floors are both being renovated, so neither of these floors are available. This construction makes for a dismal view out the room window. I did learn one thing though. I chose this location after studying Trip Adviser and seeing twenty straight 5 star reviews. After looking at the reviews again, I noticed the majority of these reviewers only made one contribution to Trip Adviser, and that was to praise this hotel. I leave you to form your own opinion with this information.

There were so many great things that I wish I could say about my stay at the Fair Field by Marriott Hotel in Tulsa Oklahoma. Unfortunately, they were all overshadowed by one horrible experience that left me and my 8-year-old son traumatized and regretting my decision to stay at this prestigious hotel. I booked a room for two nights this past weekend at this Marriott Location. My first night was exceptional meeting all the expectations that Marriott provides in their vision statement. My second night has left me and my 8-year-old son with feelings of terror and distress. After deciding to get rest for the night, because we had a busy day planned for that morning, I tucked my little one in and prepared for bed. At approximately 2:30 a.m. on Sunday February 22nd, 2022, I was startled by the motion of someone trying to enter my room. After a couple of seconds follows several heavy knocks at the door. Because I was startled, my first thought was maybe the noise was coming from across the hall. About three minutes later someone tried entering my room again this time more aggressive than the first. I realized that someone was entering my room but could not enter completely because I had the extra hotel door latch at the top of the door. I proceeded to tell who was entering that they had the wrong room. The lady was enraged tells me that she has a key, and she was entering! This woman was clearly trying to enter with intent to harm whoever was in the room. She then stated that she was armed, and she was looking for her husband, as she thought he was in the room with another women. The horror that took over my body was like no other. After pleading with this woman that she had the wrong room she proceeded to leave. Fast forward to how she was able to gain access to my room. To my surprise the hotel concierge had given her a key card at 2:30 a.m. without my permission or identification since the person she was looking for, he and I shared the same last name. There are no words that can explain this experience. As a mother I thought that if I had not taken the time to make sure the hotel latch was on the door, neither my son nor myself may not be her to send a warning to others, all due to negligence of the hotel staff. Our lives were put in danger. The expectations that Marriott bestowed was obliterated by distrust and failure. I will never stay at this location or any other Marriott property again and I will be filing a formal complaint with the company.

Best breakfast compared to any other hotel I’ve stayed at. Clean and well kept. I stay at this hotel every year I’m in the area and I’ve never had a bad experience. The location is great as there is no main road close so no traffic to listen to. Beds are great. If I had to say one con is a few times I’ve stayed there finding the front desk staff has been challenging. I’ve had to wander around to try and find them and like most hotels it will be a nicer experience once hotels start offering more than just cable for tv watching.

The motel is conveniently located on Highway 75. We stayed here a few years ago before it was a Quality Inn. They have fixed it up quite a bit since then. Our room is nice with a king size bed, a desk and an easy chair. There is a lot of highway noise. The lady at the desk gave us a room at the back to be away from it. There was no elevator. We’ve had such problems with noisy neighbors the last few years. I always request a room on the top floor, even if we have to lug our stuff upstairs. We had a comfortable bed and a quiet room. They served a very good hot breakfast with sausage, eggs, biscuits and gravy.

Was sitting at the desk and went to get something out of my backpack when the office chair fell apart sending me to the ground hard hurting my arm. Front desk came up took pictures of chair and then went and got another chair. The man from the front desk said he would file a report and follow up with me the next morning. They never did. Since they didn’t seem to concerned I emailed Hilton. They didn’t respond either. The other part was f the stay that warranted the low rating is because I booked the hotel because I was arriving later and just wanted to grab a drink and get something to eat at the bar. It was not until after checking in that the let me know they would not be open for dinner and that the bar was closed because they did not have enough supplies. Needless to say I won’t be back.

Perfect

Before I get to specifics let me say that this hotel has the amenities of a Motel 6 but it's in a glammed up wrapper. In our room there was no microwave, no coffee pot, a tiny refrigerator and no closet (just a few hangers on pegs). There is only one ice machine on the first floor. The two USB ports built in the desk were broken. Even though we came two weeks after Day Light Saving's Time no one had taken the time to re-set the clock in our room. The free breakfast is mostly carbs. There was a pre-wrapped breakfast sausage biscuit. Our specific problem was that neither my husband nor I could get on line with our computers. We spent a lot of time trying and both went down to the front desk at different times with our computers but we weren't ever able to connect. This was extremely inconvenient and a big waste of time. The gentleman who helped us (I'll call him Tom) said he would leave a message to the staff member who would be working in the morning (I'll call her Anne) stating that we would like some kind of compensation. The next morning, Anne said that Tom hadn't given us the correct password and that was why we couldn't get on and that she would not give us any kind of refund because since we booked through Hotels.com, Avid didn't get their full rate. She told me to call Hotels.com. I explained that if Avid's employees were poorly trained that was not Hotel.com's fault and she should give me a percentage of what I paid to make up for the inconvenience. She kept insisting I call Hotel.com and said they would call her to OK a refund. I asked what refund amount she would OK and she said that she would not OK any amount. I am stunned at the poor customer service I experienced. It was all excuses and trying to foist me off to Hotel.com even through it wasn't their fault. I called Hotel.com after checking out and they graciously gave me a $25 credit. Avid could take a lesson in customer service from Hotels.com.

I would definitely recommend this place. It's close to entertainment and the staff was extremely nice and helpful.

What a find! For a budget hotel, this really was fabulous. The lobby and our room were tastefully decorated and very clean. Everything was in good working order and nothing looked shabby or in need of repair. Our bed was very comfortable, although you might want to take your own pillow if possible. Our room had a few little extra features that were very helpful. In addition to the mini-fridge and microwave, there was a wet bar with an extra-long counter and a few kitchen-type cabinets. (I presume that they're extra storage for an extended stay.) In addition to the ample-sized desk, there was another table of the same height and depth. This means two people could have a desk, or the extra table could be used to stow luggage or other large items on top or underneath, or the two pieces could be placed end-to-end to make an extra long project table if needed. Kudos to the designer of this room and its furnishings. Cautions: there were plenty of electric outlets, although it was not necessarily easy to reach them, so if you have lots of electronics, take an extension cord or two. Also take your own toiletries. Thank you Hotel Glenpool for a very pleasant stay!