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The greatest difficulty was checking in, as the kitchen cupboard was bare. There was no clerk, simply a note with incorrect spelling, which I deciphered and called a clerk from the Holiday Inn Express. He was helpful and explained that the hotel I was at was no longer employed there. The room was fine, but wrestling luggage up the stairs required the strength of Hercules. I managed. There was also no one there the next day, but Geraldine from the next hotel proved very helpful. I even asked her to assist me with dropping off a package at the post office, which hopefully she accomplished. The hotel was absolutely fine, but the service could certainly have been better.

#Praise#Satisfied with the comfort of the bedding;#Negative review#Disappointed with sound insulation;Hotel location surrounding environment is not bad, there are several parks, but unfortunately the stay time is very short, did not go shopping. I thought it was quiet, but it was arranged in a room by the side of the road. There are still many vehicles in the morning, all kinds of noise, affecting sleep. Next time, I still have to remind you to arrange a room in the middle.

I was recently had a partial ceiling collapse in my Condo that forced me to find a place to stay for about two months. This property was an excellent accommodation for what I needed. My single room was more than adequate, with a Kitchen area that more than met my needs. The room was very clean. Bed was very comfortable, as was the reclining chair. The staff was excellent, especially Betty and Nelly at the Front Desk. Never had a problem getting fresh towels, garbage bags, or toiletries. Note that this is more of an Extended Stay (as the Name says), no frills hotel. There is no Pool, No Fitness Room, No Ice Machines (because they do have Ice Cube Trays in the Freezer in the Room). The only Breakfast offerings were Coffee/Tea/Hot Chocolate from 6am-9:30. Instant Oatmeal (Hot Water available), Granola Bars & Muffins were also available. I found this very adequate. There are a couple of vending machines, as well as Pay Washing Machines & Dryers available. Housekeeping is available only once every two weeks, thio The only problems I encountered were with other guests, which the staff did there best to handle. Cannabis was periodically being smoked in the stairwells. There was a Domestic Violence Dispute one night where the Police had to be called in. The Elmhurst Police do make regular rounds, which is reassuring. But the only surveillance cameras I saw were on the First Floor, near all the entrances. Someone emptied alot of garbage in the Parking Lot one night, but I will say that the Maintenance staff did a very good job of cleaning that up, and keeping the grounds looking pretty good overall during my stay. I would definitely stay here again if I needed temporary lodging for a few days or more.

This is the best hotel to stay at if you have an early morning or late night flight. It was very clean and well-managed and it served our purposes. We will use it every time we take a late night trip to Asia which we do 4 times a year at present. We were very pleased.

Nice and peaceful hotel great place to just get away

I traveled to Elmhurst on business and stayed in this hotel. It is an older hotel but cozy enough. The hotel was clean and the staff very professional and friendly. I really appreciate the attention to detail in my room. I actually met the housekeeper, Anthony. He was cleaning my room when I came back to the hotel to get some things I needed later in the afternoon. I really appreciate the attention to details in the cleanliness of my room he provided and was very friendly and professional. He had a vibrant and positive demeanor. I travel quite a bit on business and occasionally meet the housekeeping staff and it is rare to meet someone that takes pride in their work and can exhibit through their personality. He is an asset to your hotel. I would recommend staying at this hotel if you are visiting Elmhurst.

Narda is such a cheerful and positive woman ! I’ve stayed two separate weeks and every time I’ve seen her she was always so polite , helpful and gave off amazing friendly energy. Even after a long day at work barely wanting to converse with anyone and just get in my comfortable hotel bed , her energy would make me stop and chat with her every time! Seriously 10/10 customer service , I’m surprised she works at the front desk . I’d for sure say MANAGER MATERIAL !! Thank you so much for the pleasant stay , she was the reason I chose to book this hotel for a second stay.

The hotel is well located, well-equipped, hygienic and comfortable, and manages humanity.

Stay was comfortable and satisfactory for the overnight stay we needed. Clean rooms, quick check out process, and convenient location. Only complaint was that they still had issues checking in my guests even after I had added them to the booking.