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Let me tell you about Broc and the level of service he feels is appropriate for this hotel. When I arrived, there’s a parking lot to the right that says “no hotel parking”. I proceed past the front lobby where they have a couple signs marked “loading and unloading only”. I continue to proceed to a gated parking entrance. Expecting to press a button for a parking ticket, I instead find a call button. You cannot get in without a key. I can’t park without a key. I press the call button … again … again … again … again. After the fifth time, a van behind me is blowing his horn. He’s behind me. The bar is in front of me. I’m unsure what he expects me to do. Finally, I call on the phone and get the front desk. I explain it’s raining hard, my car is getting soaked inside and I need to get in. Right at that time, the man in the van behind me gets out. He’s an employee and tells Broc “I got it Broc; we’re good.” He could have helped sooner but oh well. I make my way into the parking deck. I grab my bag and proceed to the door. This time, I find the door is locked and requires a key to get in. Go figure. Again, I have to check in to get a key. Hilton and many other hotels allow you to use your phone as a key. Here at IHG’s Athens Indigo, they aren’t as advanced. I need a key to park. I need a key to get to the lobby. I can’t get a key until I’m in the lobby. I’m no *****; I get there’s a solution to this problem. People are inside. I don’t know that solution though. It’s storming outside and I’d hope/expect there to be a way to check in without dodging rain bullets. NOPE. I call again and get “wonderful” Broc again. I tell him I’m in the parking deck but I don’t see how to get inside. Here’s where it gets fun. After that statement above (verbatim), he tells me, “If you can’t figure it out, I can just cancel your reservation and you can go somewhere else.” WHAT?! Not sure who made his day horrible, but he’s decided I’ll be the one where he evens the score. I tell him I can figure it out if he just tells me the way in. Once inside, I see Broc standing there not helping anyone; just waiting. I walk up and he asks how he can help. I directly but not rudely say, “Actually at this point, I would rather just have a manager to speak with and get me checked in.” Broc is having a bad day; I don’t want to be a part of it anymore. Life’s too short. Broc responds (no kidding … exact words), “I’m not getting anyone for you and you have 6 minutes to get off the property before I call the cops.” Let’s pause for a second. I’m not some huge person or a physical threat of any kind. I’ve said NOTHING to him at this point to warrant the continued escalation. However, I also know he can (for any reason) call the cops. So I start out the door. I am here at the hotel as a presenter for the company hosting a conference. (BTW, lost sales in that I won’t be back after this.) I’m not interested in his power trip or dealing with out-o

OUTSTANDING!!! This is our third time staying at the Rushmore and we absolutely love everything about it. The rooms are luxurious, comfortable and SUPER clean. As soon as you walk in you are greeted by one of the friendly staff members and the delightful scent of the Rushmore. The decor is modern and very well thought out. We love the complimentary wine, beer, soda, tea, filtered water, sparkling water, and snacks that are available at any time in the common area. The breakfast is delicious. I really enjoy the complimentary mimosa and the coffee is excellent too. But the best part about staying at the Rushmore is how you are treated by the wonderful staff!! Kam is amazing and she does everything possible to make our stay wonderful and memorable. We will only stay at the Rushmore when we’re visiting our son who is attending UGA.

Please listen when I say: do not stay anywhere else! Just FYI to any hotel management companies out there looking for the perfect person to put in charge of your entire organization: GREG AT THE FRONT DESK per 11 - 7 SHIFT--HE WILL FINISH 2ND DEGREE SOON. SCOOP HIM UP NOW BEFORE ANOTHER OF YOUR COMPETITORS DOES

Valet, parking was a surprise. Front desk staff was flexible with my request’s for extensions. Also the breakfast was top tier. A variety of options. The king suite 1 bedroom was comfy and modern. With its own mini kitchen and appliances. However I do wish they’d upgrade their coffee machine to something like a Keurig, but there’s plenty of joe in the main lobby so I understand that it’s not necessary. The bar opens at 4pm and breakfast is served around 9am or 8am. And also downtown is just 5 minutes away.

We have stayed at the SpringHill Suites Athens West several times while visiting family in Athens. We have always enjoyed out stays, and when too much noise or too many people are at our family home, my wife and I often return to SpringHill in the middle of the day to relax. Even in Covid times, we find the breakfast buffet an enjoyable meal with both healthy and carb-full options available. WIFI is fast and the beds soft. The facilities are clean, the water hot, and plenty of towels. The staff is always courteous. Grocery stores and eateries are just down the road a few miles. Stayed March 2022r

The hotel is located in the downtown of the University of Georgia, where the University of Georgia is located. It is also very close to the school. The hotel has recently been renovated. We have been here for 2 consecutive years to see children staying at this hotel. They are all new. Although they have just been renovated soon, they have no obvious taste. The decoration design is very beautiful and the living is comfortable. Especially what makes me feel convenient is the free self-service laundry service. Breakfast is rich, buffet breakfast with bacon, sausage, cheese omelet, fruit, yogurt and more. There is a parking lot, which costs 5 knives a day. Also, the management of the hotel is very good, it is a very good hotel, I will stay next time

This was a situation where a friend needed a room for the night. The front desk person was extremely helpful and the transaction with me making the payment for the room was oh so easy. The room itself was clean, comfortable and quiet. My friend said that she ”slept like a log”! I would definitely recommend this property and will probably stay here myself, when I visit the area. If you ever need to help a friend or family member to find a nice and safe place to stay, this is it!