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The hotel is super nice, the pizza is super delicious, next time I live!

good location

The food is generally delicious. This is a very large hotel. The service of the staff is good. The location was very convenient and nice.

We just wrapped up a long weekend here during mud season. We had issue with the heat in our room which the staff quickly tried address and ended up moving up to the Roch suite. It was very generous and unexpected. From the time we arrived until we left the hospitality was top notch. The suite was fanastic and loved the fireplaces and balcony. The bed was a Bryte ‘smart’ which had variable firmess and interesting, soft rolling motion feature. Very comfortable ! Mini bar was stocked and all non- alcoholic beverages were complimentary. You can arrange for free airport transport. We ate Element 47 for breakfast (vegetable scramble was soooo good) and Ajax Tavern. Both were good. There is 24 room service, but the late night menu is light but nice to have the option. The hotel is within walking distance of everything, including the Rubey Transit location where you can catch a clean and free bus to Aspen Highlands Plaza to get the Maroon Bells shuttle. This hotel may not have the unique, location specific vibe of the Hotel Jerome ( our second choice and I recommend the J -Bar there), but we really wanted a fireplace and balcony and we loved our stay at the Little Nell. Thank you !

Well we returned to the mountain chalet and we didn’t have the same great experience. To be honest it seems as if the ownership of this hotel doesn’t really care about what happens there anymore. There is no continuity from one day to the next. No one seems to be in charge, you’re just at the mercy of the front desk staff and the mood they are in as they make up different rules each day. For instance one of our favorite parts about this hotel is the wood-burning fireplace. You can see my review from last year spoke about this amenity. However when we returned this year, we found the experience not so pleasant and relaxing. I made a nice fire one night and was actually told by a nice maintenance man as he was refilling the wood stuff what a great fire it was and if I needed any help. The next night we came and made the same type of fire sat and relaxed went to a room for a second to get some snacks and came back to see the fire has been spread out and put out. That’s when one of the ladies from team cranky told us, with a furrowed brow and a frown, they have decided to arbitrarily limit the maximum number of logs allowed in the fireplace at any time to four. If you need to read that again please do so. They told me in a 10 foot wide fireplace that four half split logs was the maximum to burn. At this point I knew that woman had never made a fire in her life because no one can start and sustain a fire of half split logs using only four to start, or at a time. The complaint was that the fire was crackling. I almost didn’t know whether to spit or go blind. It all went downhill from there as each day a different team of front desk personnel presented a totally different hotel experience. There was the cranky old ladies team(s), the fun young guys team (the young guys were the only ones who actually seemed to care if you were enjoying your stay) and then people who really seems to be kind of in the middle. So you get one maintenance guy and one set of front desk staff telling me how I’ve got the run of the place and I can make a fire so I’m comfortable. And then another set of front desk staff and maintenance to glare at you, scowl and make stupid rules as they scold you. I honestly got the feeling like I had just stepped into my big brothers room and was shouted out whenever I went to ask the wrong group a question. I like the Mountain chalet for the quaintness and value, but I probably won’t subject myself to the unsettling experience of having different rules on different days and at different times of day instituted by the front desk staff.