Find the Cheap Paje Hotels

If you want to have a peaceful and relaxing vacation, avoid this hotel at all costs. I stayed there in January 2023 with family and friends. We had already stayed at the Cristal Resort Hotel twice before and we decided to go back again because of the nice location and what used to be ’friendly’ staff. On our 5th night, before we went to bed I checked the door and all of the windows of our ECO bungalow to be sure they were completely locked and secure. In the morning, we woke up to discover that we had been robbed while my parents and I were asleep. The window from the bathroom was wide open and our phones, money (thousands) and 2 bags were gone. We immediately informed the hotel management about this but their only concern was why we had not put our money in the safe box. The answer is very simple- we usually use the safe box when we are out of the room, not while we were asleep. Beyond the fact that someone was in our room while we were asleep, imagine how worse things could have been had we woken up while the thief/thieves were still in the room. The hotel has a huge security problem and they know it very well. In order to open a closed sliding window they must have had a premeditated plan or system to be able to open it successfully from the outside... and not to have any security guards in that area at night is just outrageous. In hindsight I am pretty sure we were being observed. It had all been planned very well and they knew everything in order to succeed - who had the money of the group, where we were sleeping, everything. In the morning, we called the police and after they finally came, out of nowhere, one of the hotel staff called us to show us that they had found our backpacks without any money in them of course. We found our phones inside one of the backpacks without our SIM cards in them and after we switched them on we saw on the Steps App that our things had been stolen at 3 am in the morning and that the thief/thieves only took just 78 steps and stopped right near the fence of the hotel. The police was trying to play things down by saying that we were so lucky we got our phones back. A few hours later, I received a message from the hotel manager saying precisely this: --- I spoke with our broker and I checked our insurance. It covers things like cameras, phones and laptops but not money, because the issue of money is very complex. --- This is another reason that led us to believe that the hotel staff was involved. What an unbelievable coincidence! We only retrieved the things that were not covered by their insurance- our phones. On top of that, they also had the appalling audacity to say that we needed to wait for the police investigation as they needed to find out whether this had happened for real or not, because according to them, nothing actually proved that somebody had robbed us and that we could have orchestrated the whole thing ourselves...Great! They were also putting pressure on us to stop this scandal because

This hotel needs to seriously rethink itself, at least as as far as my experience is concerned. We had a six day stay, half board in a second floor room with a private pool. It certainly looks good on the outside and the pools and beach are wonderful, but… The pool is a gimmick, maybe fun for kids to splash around in but far to small for use by adults. The hotel decided to do some work on the roof over the terrace and pool while I was enjoying my book seated on the terrace. I had to flee as it rained muck and water from the intervention rendering the terrace and the pool unusable. I expected these to be cleaned once they had finished, but this did not happen and needed a trip to the front desk to resolve. The roof still leaks when it rains, so the terrace is basically unusable. In fact with one downpour the room was almost flooded as the drain was blocked and the water accumulated. Next day, the pool was still dirty. Then the air conditioning in our room decided to malfunction, very likely due to the episode of the previous day, pouring water over our open suitcase just underneath. OK, my fault for leaving it there, but we had to go find housekeeping and maintenance guy to fix and clean. The room itself while spacious, is not aging well. But while I have to admit, these are not daily occurrences, its pretty annoying especially when no apology was forthcoming. More frequent issues relate to the quasi inexistant internet, which when it did function was certainly not high speed. Also, the meals while adequate were not particularly appealing or varied. That said, we thoroughly enjoyed our grilled seafood platter for lunch, which of course was outside our meal plan. The housekeeping and bar staff are all very pleasant but have a tendency to forget things. The nightly turn down service with the anti mosquito spray showed up too late for us each night, While the beach is a short walk away from the hotel, the path is littered with rubbish and shards from broken bottles. It must be said this land is not actually owned by the hotel, but it has to be crossed and best not bare footed. My last gripe relates to the 5% surcharge that they impose for payment by credit card…