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Perfect Institution, Perfect People... You may not find the comfort you will feel in your body anywhere else, especially with the Mahir Mastery of Masseur Eren. And But We Are Not Satisfied That The Hot Springs And The Pool Are Subjected To An Extra 200 TL Fee. Packages Need to be Rearranged...

I thought it was VERY inconvenient to not be able to expense meals/drinks/services to my room to have just one final bill. For business travelers, this implies needing to report and expense several bills instead of just one upon check-out. Second, the food quality at the restaurant was subpar, to say the least. Once, I ordered a medium/rare T-steak. It arrived overcooked, on a bed of BBQ sauce (WHY?!), and it was the hardest meat I'd eaten in years, it was very disappointing. Third, the spa. I booked a 50min massage at the hammam. While I was there, there were 2 teen guests talking very loud, yelling, clapping on the water recipients, etc. I had to tell them myself to please be quiet, while I was covered in foam (this should be done by the person delivering the massage at the first sign of noise and disrespect), yet they continued doing their own show. Fourth, when I left, I looked at the clock and the massage had finished after 32min, when I paid for 50min one. Fifth: The coffee machine at the buffet is old and delivers only water when you press the coffee-vanilla option, and for the rest of them it's an unsavory, watery diluted coffee. Totally not what you'd expect from this sort of hotel. The only good think I found during my stay were the premises, which are new and tidy. I don’t think I would come back.

I want to thank you all for the perfect stay that you gave me and my family Every thing was fast and perfect The clean The service The room The view All 🌹 I want to thank Mr.fatih from the reception His kind and gentle personal is the reason that i toke two suit room For 6 nights And thanks for him i swear if i back to izmit i will stay in your hotel and i will recomend my friend , family & my co. Thank you Thank you mr. fatih.

We booked 5 nights for the hotel and were asked to pay in full. Unfortunately 12 days before our departure, my partner was hospitalised due to a minor heart attack and I informed the hotel to cancel my booking as he would not be able to ski even if we can travel. Mr Okan who I was liaising with via Whatsapp informed me that he is unable to give me the refund due to the hotel's non-cancellation policy. He was extremely responsive and helpful prior to my booking and before I make payment. I initially wanted to consider and pay later but he kept pushing me to make payment and told me whatever changes I need he'll help and I don't have to worry. But that was not the case when I needed to cancel the stay due to a medical emergency. So I told him I'll write in officially and request that he responds to my email so that I can try and claim insurance. However, for whatever reason, he refused to reply to my email despite agreeing to do so via Whatsapp after repeatedly informing me there will be no refund from the hotel. Todate I still have not received the reply and am unable to submit claims to the insurance company.

The lady at the front desk remembers her English very well and her service was very polite.