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The Residence Tunis My stay at The Residence Tunis was simply exceptional. Nestled along the Mediterranean, this hotel seamlessly blends traditional Tunisian charm with modern luxury. The rooms are spacious, elegantly decorated, and offer stunning sea views. Dining is a delight with a variety of exquisite options, especially the fresh seafood at L’Olivier. The Thalasso Spa provides an unparalleled relaxation experience, and the attentive staff ensure every need is met with a smile. Whether lounging by the infinity pool or exploring the private beach, every moment here is pure bliss. Highly recommend for a luxurious retreat. Boutheina Bechir Radhouani

First of all, just arrived in the room housekeeper seems to knock on the wrong door, and then found a strange hair on the bathroom towel. The bathrobe was all threaded. The cocktail made by the pool was not good, far worse than Radisson blu. The technology needed to be improved on the equipment head. The restaurant on the roof was too dark and the menu could not be seen clearly. The restaurant by the pool is good, the food is very good, w is the leading girl who seems to have no idea what she is doing, led us to a table that is not cleaned up, but there are actually many tables empty. Again, the hotel logo is not very clear, and many guests are constantly looking for their own room. Breakfast is OK. Overall, if measured by the standards of the four seasons, this may be the most embarrassing Four Seasons Hotel I have ever stayed in. By the way, the garden can be taken care of more carefully.

All services arr excellent and partucularly Hana in houss keeping is fantastic. Thank’s Hana Also Hela is very kind and available. In the bar Samir will give you relax monents with him ability. Last think sgain to House keepeng Hana very very kind and always smiling 1211

It has a great location with a private beach, I wanted to enjoy the poolside area but the staff failed to find me a seat. The room had a weird AC that made a loud sound and stopped occasionally in the middle of the night.

One star? Let me explain. The hotel looks wonderful - beautiful interior, and the food is absolutely delicious, and amazingly well presented. The swimming pool (it was too cold to venture into it) looked wonderful. So all well and good. But. The reception staff are EXTREMELY rude, lacking in communication skills and above all, portray the hotel in a negative way. When I checked in, about 9pm in the evening, all went smoothly. I went to my bedroom and used the electronic keycard - and opened the door and immediately thought ”the bed hasn't been made” when suddenly a male voice emerged from the bed. Someone was in my bed. I thought ”I've come into the wrong room” - but no, it was the correct room. Some unknown man was in my bed. Who was more startled - him or me? I immediately left the room, went to reception and told them, that there was a man in the bed in my bedroom. They took the keycard, and provided me with another one. NO apology, no explanation, no shock / horrified that this should happen. The receptionist DID NOT SAY ONE WORD. Just simply gave me the keycard and expected me to find my own way to the new room. I was really quite surprised at the lack of courtesy / apology. Two days later' time to pay the bill and leave. A person who I was travelling with (but not sharing a room) was at the reception. The hotel had charged her for drinks that she had either not had, or had paid cash. They were so reluctant to remove this amount from her bill when they discovered that a mistake had been made. Again ABSOLUTELY no apology, nor an explanation. Just ignored her.

The typical high-quality hotel is worthy of praise. The Ctrip booking is actually a little cheaper, and the hotel facilities are all very good. Finally, I would like to extend my cordial greetings to the family members of Ctrip's ticket reservation department: You have stolen the flight I ordered for the red-eye flight, which caused my child to go home at two or three in the morning. Instead of being shy, I refused to admit my mistake and asked me to do it myself. Undertake to change the business class of more than 4,000 yuan, or change the long transit flight and bear all the cost of the change. Ctrip has changed the popular flight to Red Eye. It is already a recidivist. I didn’t expect to be a super member. I also enjoyed the telephone communication to half the tone and hang up the phone. I hope that the CAAC and China Southern Airlines can punish this punishment. Shop big bully ticket agent! ! !

I will continue to stay here next time. The scenery is so beautiful. This hotel is more suitable for vacation because the place I live is a little far from the lobby. The Italian restaurant is more expensive but the taste is okay.

I have done my wedding at this hotel, during the pandemic of COVID, the owner Manel Ammara was very exploitative, tripling the prices of the rooms and the venue, she obliged us to deal with a her own wedding planner knowing that we had signed contract with another, asking for triple the cost; Moreover, we have booked for my family on an average of 20 nights, WE GOT THE WORST SERVICE EVER, rooms rooms were not clean, no towels no coffee, and whenever you ask for sth it takes hours and hours to deliver, even the coffee they bring you after, they charge you on it after* knowing that it should be available for free in the rooms. The owner is super rude, very selfish, and she just wanted to gain money! she did not even allow the photographer to capture some photos of the wedding from the hotel terrace! And the elevator was not working, knowing that my mum cannot walk, she was lying saying that they are off because of COVID, knowing that there wasn't such a rule during that time, and she did not accept to provide my mum with another room, so it will be easier for her to get into with a good view, Even though the view of the hotel is amazing, but in terms of price and service you can get waaaay better in another 5 starts hotel nearby the area.

Visited during Ramadan which is challenging for the local staff, nevertheless everything and everybody met our expectations! A special thank you to Houcine during breakfast who was very tentative and welcoming every day, it was a joy to visit the breakfast buffet every day.