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Me and my partner were very disappointed with our stay at this hotel. There were numerous things either broken or missing in our room. When first arrived at the hotel we noticed that there was no toilet paper and the shower head was broken and not bracketed to the wall. We had to go down to reception and ask for toilet paper and get a replacement shower head which they took from another room. The shower head was only positioned one way so you had to hold it while using and the drain in the shower was also poor. A longer shower meant you was standing in 3 inches of water in the tray. The toilet was also very discoloured at the bottom and the sink was missing a water filter. There was also no hairdryer in the room so my partner had to go down to reception to ask for one. The room has a smoke detector but it was covered with tape , someone who had stayed in the room previously had clearly wanted to smoke. We told the receptionist but nothing was done. The fridge in the room was extremely loud and kept us awake at night. The beds were comfortable but they did not have proper mattresses on. They looked like cushions from a sofa or sunbed and the sheets covering the bed were not big enough. The housekeeper/cleaner never came to our room. She tried on two occasions but we were still sleeping. She didn’t knock when trying to enter or communicate with us. She didn’t come back later in the day or another time which meant that for 5 days we had no cleaner. Lastly the walls were so thin that we could hear the people next to us and all their conversations. I know there’s not much you can do about that but it meant that we had limited privacy.

Siamo arrivati lì, per una notte, con un pullman di una cinquantina di persone. La reception è molto piccola per cui diverse persone sono rimaste fuori con le valigie durante le operazioni di accettazione, per fortuna non pioveva. Ci hanno chiesto di essere puntuali per l'orario della cena ma la sala era veramente piccolissima e a malapena ci stavamo tutti. Cena a buffet passabile. Per la colazione del giorno dopo, sempre a buffet, abbastanza soddisfacente, ma essendoci altri ospiti dell'hotel, alcuni della nostra comitiva hanno dovuto fare colazione nei divanetti davanti alla reception. Un solo ascensore in cui stanno al max sei persone, tre se ci sono anche le valigie. Camere spaziose e pulite, così pure i bagni. Personale gentile.

I only write reviews when I get outstanding experience. I experienced the real sense of hospitality which lacks in general in Europe. Philip, the reception manager is kind and thoughtful. For my small asks, he could have shrugged them away as generally happens in European countries. But he found solutions. I called to see how to make the AC work, I was told there is no air conditioning for cooling. But in some time, he brought me a standing fan which was a pleasant surprise and made my stay comfortable during the hot summers. Thank you Philip and also the other girl, who did not speak much, but was generous and helping too.

The environmental price exceeded some of my expectations! The location is also good. The disadvantage is that you have to bring your own locker locks or buy them at the hostel.

Part of a group travel arrangement, i myself wouldn't book this Hotel, romms are old fashioned and need renovation urgently. The Hotel was totally booked out du to an event somewhere nearby, and the personal was very unfriendly. Reception fully overloaded with guests and several complaints about the rooms, Restaurant personal was unfriendly and opening times were not even close to the signs with the opening hours. Small rooms and especially bathrooms need renovation. AirCondition not working properly, not cleaned for weeks, if working at all. The only place with friendly service and good atmosphere was the Hotel Bar, very friendly personal, good and not too expansive drinks of any kind from fresh beer out of the tap to cocktails. As well outside nice to sit and have some drinks. At our next visit to Bratislava we'll maybe come for some Drinks but for overnight stay we choose another hotel.

The hotel is very new, the hygiene and service are in place, and the breakfast is also rich. It is in the city center and is worth recommending. .................

The room was spacious with two desks in addition to the sofa area. The bathtub and shower are separated, so I was able to soak in the hot water slowly and heal the fatigue of the trip. The front desk staff was very kind and luggage storage was smooth. It's close to the theatre, so I was able to get to my room in less than 5 minutes after watching the ballet. We walk a little to old town, but it is range on foot and is really immediate if we use bus. In addition, we want to stay by all means if we go to Bratislava!