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An amazing stay..hotel very near to women gate (16-17) and male gate (17-18)..not to far from gate 25 (women’s raudhah).. Very convenient stay and would recommend to other travelers..worth for money!

Very nice hotel, good location. And all staff are really helpful. Breakfast also awsome there are many food local and international. Very recommended hotel if you want to perform umrah since its very close to haram you can just walk down the hotel to haram within 5 minutes only.

فندق جميل ونظيف لكن الغرف ضيقة نوعا ما وكذلك السرير صغير نوعا ما

The room was never cleaned unless requested. It seems they do it on purpose because they want a tip. The five of us stayed there for five days, and for the last two days, we didn't request any cleaning, resulting in the trash piling up, which we just placed in front of the room

My stay at Swissôtel Al Makkah was exceptional. Located just steps away from the Holy Kaaba, the hotel offered stunning views and unparalleled convenience for prayer. The rooms were spacious and elegantly furnished, providing a comfortable retreat after long days. The staff's hospitality was outstanding, making my pilgrimage experience truly memorable and peaceful.

The location of the hotel was excellent, very close to Haram. The service was really fast and efficient. The rooms although, were slightly old and felt used and not as “clean” as some of the other clock tower hotel rooms. Also the amenities in the bathroom can be improved by adding more like toothbrush toothpaste were not included which we expected. Also there was no blow drier or oven in the room to heat up food items. These improvements can lead to a better experience and for us to book again with Pullman Zamzam.

First of all, although it is mentioned as a five star hotel, I did not feel it was. Rather, I would rate this as a four star hotel based on my own experience. I stayed in a deluxe room(91330) Good things: -Rooms were super clean -nicely designed toilet with walk in shower, super clean -shampoo,conditioner, bath gel, hand wash, body lotions are provided in adequate amounts -hot and cold water options -refrigerator -plenty storage -good wifi -good air conditioning -helpful staffs -tea/coffee -bed side usb charger -TV -plenty of door entry cards -prompt check in and check out -transport bus to kaaba -lots of restaurants although a bit expensive Things could be added/ improved: -no ironing appliances -No toothpaste or tooth brush -shuttle service does not directly go to Kaaba. The first bus takes you to a bus depot, The second bus from there will take you to kaaba. This could be tricky when coming back. One night I stayed there until midnight and after coming out I went to the wrong bus stoppage and ended up going to another part of the city People on the bus do not know english so they could not help. I ended up taking a taxi to the hotel as I had no energy to go back, walk and find the right bus. The right bus stand is called ”Kudai” or something similar. Alternatively you could come out through gate 84-90 and walk to the hotel which takes 20-25 minute.

Stay was really good, everything was really good. Especially the staff. The only thing that i would suggest is have a better spread of breakfast.

It’s a very nice hotel. Walking distance to gate 79 (10 minutes) which leads directly to the Kaaba. There’s two towers, 1 & 2, both have a great breakfast. There’s two restaurants in tower 2. There’s a cafe which can make birthday cake if you so wish. There’s a nice prayer room inside the hotel. I would highly recommend this hotel.

It was amazing. I am strongly recommend it for everyone who want cleaning.