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I was a bit worried about staying at the hotel with no electricity, taking into account dark rooms and lack of heater, but my experience went above and beyond any expectations. It is perfectly located in one part of the old town, right in the middle of everything. The rooms were comfortable, picture perfect and warm (I arranged for a heater). Staff was kind, attentive and very helpful. Food at the restaurant was delicious. I couldn't have wished for a better accommodation.

Am so glad I choose Cloud 7 Residence. I am a solo traveler to AlUla and I don't drive. Prior to my trip, i notice that quite a number of hotels/B&Bs do not offer meals and there are no restaurants nearby. Cloud & Residence has its own restaurant and therefore, it saves the trouble of looking for food. All staff there are very friendly and super helpful. Wifi works well. Hope I can visit again.

The environment is excellent, a very unique experience. The room is suitable for one person or a couple, not suitable for a family. All the hotel staff are very polite and enthusiastic, and the requests made can be responded to in a timely manner. In addition, the breakfast is great! The only problem is that you need to download what's up to contact the hotel service when checking in, but for some reason the phone cannot receive the verification SMS, but the hotel front desk provides a phone and a private number, so you can contact them at any time.

The hotel's various charges are unreasonable: the average per capita consumption for dining is 500 RMB per meal, and a bottle of Coke in the minibar is 70 RMB per bottle. It costs 230 RMB to drive from the hotel to Maraya in 5 minutes, but it's free if you stay at Banyan Tree next door. I didn't stay at Banyan Tree, but just went there for a meal, and they could send me back to Habitats for free. The most speechless thing is that when the hotel was not in the room, when they moved my suitcase to the shelf, they might have directly pulled the suitcase from the ground, and the zipper was broken. As a result, when I negotiated with them, they said that the zipper might be broken by itself and would not be broken when moving. It's not a big deal, but I feel that their attitude is to shirk responsibility first and not apologize sincerely. I suggest that if you live in the Banyan Tree next door, you can come to this restaurant to have a meal and just look at the swimming pool. And I had two meals at Banyan Tree, it was really delicious

There is no other hotel in AlUla with the best experience! My personal experience is more comfortable than Habitas, with better hardware and volume ratio. You can directly see the Malaya Concert Hall from the room window (you can email the hotel to book this type of room), the privacy is very good, and the wild luxury is full. You can light a fire outdoors to watch the stars at night, which is very good for couples or couples to stay! The only drawback is that the shuttle bus is a bit slow during peak hours