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I recently stayed at Penafiel park hot and, unfortunately, had a deeply disappointing experience that raises serious concerns about the safety and standards of this hotel. Our primary concern was the safety of the high chairs in the restaurant. These chairs are not secure for toddlers, as they can easily tip over, leading to potentially severe injuries. The hotel management's response that the chairs are ”safe if used safely” is unacceptable. Safety should not depend on perfect usage, especially when it comes to children. We also encountered significant issues with the food service. We were served undercooked burgers at the bar, which poses a serious health risk. The hotel's dismissive response, focusing on the wait time rather than the safety of the food, was shocking. Food safety is not a matter of personal preference, and serving undercooked meat without confirming with guests is simply irresponsible. Additionally, despite requesting a cot/crib for our child, none was provided, leaving us to use a sofa bed. The children's playroom was also a concern, with sharp corners, exposed electrical outlets, and an unsecured exit leading to steep steps. These are significant safety hazards that should not exist in a four-star hotel. The lack of attention to guest safety and the dismissive attitude towards our concerns are deeply troubling. I strongly urge Penafiel park hotel to reassess their safety practices and customer service standards. Until these issues are addressed, I cannot recommend this hotel to anyone, especially families with young children.