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In our - I and my wife - short stay in this hotel, we could confirm what we had read in the comments written here. From the very moment the sympathy of the staff to the general comfort, passing through the quiet and quiet environment of the site, like the ”background” to whom you look for a place to rest and relax. The situation is to be revised, like the height of the bathroom, too high for people of old age. Moreover, also a repair to the room that, although comfortable and wide, ”peca” (in our opinion, of course!!) for being too dark (ground and walls) as well as the headlamps quite away from the wall and, so, by the mercy of some ”heads” for the most distracted ... like me!!! Clean and hygiene are evident throughout the building and the indication of the rooms, at the exit of the lift and/or stairs, on the alcatifa reveals a certain creativity. The very good and very well served dinner, always with a touch of high professionalism, and the same applies to breakfast, and, finally, we like the leisure area that, by its natural involvement, might deserve more careful maintenance.

There is such to commend this hotel: the setting in the old part of Lousã, the building which was a former palace, the gardens and pools, the views overlooking the forested hills, the breakfast and the period rooms. But what makes this place more than excellent is the quality of the people who work there, we never encountered anyone front office or back office who wasn't welcoming, pleasant and helpful. There are some things to be aware of: the hotel is a former palace which makes the public spaces more than you might expect but some of the rooms, though well equipped can be small. But I would definitely return. TJ

Silvia was our receptionist and go-to person. She was truly AMAZING! She is a delightful young lady who was our contact person, greeted us, carried our luggage ( the stairs were a bit difficult for me), called taxis for us, brought extra blankets, prepared breakfast, recommended restaurants and sites in Ciombra…there was nothing she wasn’t available to do. She was always smiling and friendly. While the property is on a large piece of land and is farm like it is NOT in the countryside. It is in a suburban area 10-15 minutes from Coimbra. We were specifically attracted to being in the countryside so this was a disappointment. Even with Apple CarPlay, our gps system, we missed the street several times. The name of the street is not well marked. The property is behind a lovely gate and parking is readily available. This was a plus. Our room was very large ( bedroom, separate living room, bathroom, entry space)and had lovely views overlooking the grounds, the pool and distant mountains. We booked on *********** “ Family Room with Balcony” 441 sq/ft. and stayed Sept 29-Oct.1. The room was stylish and very clean with big windows overlooking the grounds. However there were many flaws. There were no glasses for water in the room, no water provided, no conditioner in the shower, no robes or slippers, only 2 very flat pillows, one set of towels. We were offered use of the communal kitchen but this was not inviting. We were shown the refrigerator and told there was a different shelf designated for each room. Too much like a college dorm or work fridge. We could use the kitchen as we wished but did not avail ourselves. Silvia did immediately bring us an extra duvet when we found the room too cold. She did offer to turn the radiators on but we were afraid we would find it too hot.There was no thermostat for us to control. There were enough outlets for adapters and charging cables. We did not expect USB ports as is common in Portugal.wi-fi was good. The worst was the shower. It’s a beautiful walk in with a rain shower but on the first morning my husband had cold water. I had scalding hot then tepid then cold. And yes…we do know how to turn on and adjust the water. On the second morning we both had COLD showers. The hair dryer was terrible…barely dried my short hair. The room was not serviced. We came back after a long day exploring Coimbra to find an unmade bed and wet towels. So we made the bed and used wet towels… The breakfast, again Silvia was the star, was in a small dark room with a buffet selection on a narrow sideboard. There were decent choices…cheeses, bread and good coffee and scrambled eggs. One table was so close to the sideboard we couldn’t access those foods without being rude. We did take taxis into Coimbra . We thankfully had a hotel address card to show drivers for our return trip. Even with that, both drivers had a difficult time finding the property. People have their own travel styles. This property has prove

It’s a joke when someone can’t sit on the toilet properly because the counter tops were cut to large and do they hang over your legs like your sitting in a hi-chair. It shows the hotels disrespect for the comfort of their guest When they could’ve taken care of it when it was first put it in. Whatever happened to comfort we’ll it’s not here the beds are rock hard ant the pillow cases feel like disposable ones. I won’t even get started about the customer service. We expected better from you , Cosmos Tours