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This is a beautiful and unique hotel and most of the staff is extremely pleasant, but I have reluctantly decided to stop suggesting it to my guests, even though I live nearby. A friend from Spain and I were looking forward to enjoying lunch in their lovely restaurant. Soon after we arrived, a couple with a small child with a very loud game player we seated near us. The noise from her game shattered the ambiance. I asked the hostess if she could ask the parents to turn off the volume, but she refused. The child had the right to blast her noisy game, she said. I suspect I may have been treated this way because I'm not yet fluent in Portuguese and obviously not Portuguese myself. But we were made to feel unwelcome. It's unlikely I'll take a chance going back if this is how hotel guests are treated. My friend was interested in booking a weekend there with her husband, but now says that based upon this experience, she has decided to book a different hotel.

A ajuda começou desde o momento do primeiro telefonema para a pousada a solicitar preços e pormenores. Obtive muito mais do que o esperado! Informações sobre transportes, percursos pedestres, locais de interesse... A simpatia, a amabilidade e disponibilidade de todas as pessoas da receção foi cativante e influenciou positivamente a nossa escolha, que se mostrou acertada. Instalações simples, práticas e limpas. A possibilidade de utilização da cozinha e da lavandaria foram pontos extra. Agradecemos toda a hospitalidade que tiveram connosco e as fantásticas sugestões de passeio. Caminhar na serra da Lousã foi relaxante para a mente, mas a pousada foi o descanso do guerreiro após cada jornada.

Entering this ancient xisto town with its steeps hills and adorable cobble stoned streets was incredible. Cars are parked at the entrance of the village, and we proceeded on foot for the next 100 meters to get to the room. It felt like traveling 100 years back into time, it was fantastic. The elevation of the location is pretty high, which means the views of the surrounding area are breathtaking. All you will hear here are birds chirping and the rustle of leaves. The staff is very welcoming and everyone made sure our room was tidy, and that we had everything we needed. The breakfast options are numerous and the quality was very good. Having access to a pool was refreshing in the midday heat. It's very easy to visit Coimbra from here. We really enjoyed our stay and we hope to visit again soon! We heard about this place through (instagram) @vivacoimbra

Dear Duecitania owners, Your hotel is magnificent and I LOVE it. The architecture, the details, the workmanship are superb. Your natural pool and surroundings are stunning, and, very importantly, your staff are lovely, nice, helpful. Ah yeah, also the spa! Unfortunately, you need to look for another chef and another maintenance manager. Why change them? Because food and hospitality require love: love of taste, love of detail, love of choice, love of attention to detail. Because maintenance needs love for things that work, are clean, have square angles where required. And the love is lacking in the food and in the maintenance. 1. We arrive in our room on the 3rd floor; the wifi is abysmal, the fridge does not work, the water pressure is miserable, and the towel racks need to be tightened and squared up. And in the spa, the barrier to walk down into the jacuzzi must be put back in, the sauna and the vienne shower are still not working since last time we came. Also, can men with long feet have appropriate slippers? Your maintenance manager (if you have one) does not walk around looking at what works and does not work. And does not teach your staff to do the same and tell him or her “hey the towel rack in room 314 needs tightening “. There is no love. 2. For a place like the Duecitania, the menu is really poor. And the quality of the food average. The cheeses/sausages in the mixed platter do not honour the richness available in Portugal, the chicken in the (very small) Cesar salad is sad and dry. The bread of the hamburgers equals in quality what is found at McDo. When we arrive at breakfast, there is no brown bread. Yes, it comes just later. But why do we have to wait? Same with the bacon.. arrives later. And why have to ask the staff to cut the grapes bunches into manageable sizes? Here as well, the chef does not care and does not teach the staff how a well managed restaurant runs. No love. So, please, get your act together. It is not difficult, if you have the love.