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The hotel is located near a botanical garden. Thermal pool, 2 open jacuzzis and an indoor SPA creates a wonderful atmosphere. The ladies who clean the room deserve the highest rating as it is tough to keep everything perfect while the guests are using the thermal pools with iron (volcanic spring) water. Nice breakfast and terrace.

Overall, I did enjoy my stay here and I would return. The staff was exceptional and really bent over backwards with a smile to ensure you were happy. The spa was lovely and I enjoyed having private hot springs as part of the hotel experience. The hot springs are 24 hours, so that can’t be beat. I also appreciated they let you do two nights (other places wanted three night minimums) so I could split my time on the island. The breakfast was a nice spread. They actually provided champagne with the drinks, which is more generous than other hotels. I did a dinner with them too that was good. The rooms themselves were modern and clean. My negatives were that it’s off a busy- ish road and, while I grabbed one of the last rooms, I didn’t appreciate that there would be rooms looking into a parking lot in what I was expecting to be a very serene/remote spot. I’d pay extra for a better view/side when booking. A couple notes: I was surprised that this small town is not very pedestrian friendly. There are very narrow sidewalks and a couple roads where drivers are whizzing by. The town needs more crosswalks and speed bumps. You’re better off with a car here. I was also told that if you tip on the receipt, the money goes to the hotel, which I’m hoping they disseminate, but not directly to the person helping you. I’d have some cash for tips … That said, no one ever appeared like they expected tips.

I just returned from a three night stay at this hotel with my girlfriend and our teenage daughter. We have been countless times in S. Miguel as we consider it such a pleasant and beautiful island. This time we opted for a hotel outside the main towns and in fact we managed to do just that. At the same time it is only 20 minutes away from the airport and 15 minutes away from Ponta Delgada or Ribeira Grande, the two main towns. We already visited the nine islands of the Azores archipelago and always get a rental car at the airport (exception at Corvo Island). If you are staying in this hotel, it is paramount that you do the same. As to the hotel itself, we booked it only four weeks in advance on high season, thus we had to pay the full rate of the stay at that moment. Upon check-in on room 206, we were given two identical cards without any distinctive element, one to open the door and the other to insert into the slot for lightening. That is odd, generally, hotels give two identical keys to open the door and one of them, if necessary can be left on the slot when we are out. We were assigned a spacious accommodation with living room, bedroom and bathroom. We did not have sea view and the living room had lots of glass walls overlooking the adjacent condo. All those glasses made it very hot on the sun shining days and we had to keep the AC on during the day. The décor of the room was unstylish and lacking attention to details. The bedroom had a big closet but no clothes rail or hangers. Besides that, one of the doors of the closet could not be opened fully, because it bumped into the shelves that are installed as bedside tables. The safe was old style, that is to say, it closes with a key that we had to ask for at the reception at no charge, along with a cumbersome key ring that we had to take with us whenever we were out of the room. The living room had a well equipped kitchen, that we did not use but it was constantly patrolled by half a dozen ants. We had bought previously some good looking fruits and had to fill a big dish with water and in the middle of it we put a small dish with our fruit so that the ants weren’t able to cross the water in order to get to fruit island. The bathroom was very spacious and pleasant looking even if the washbasin was more stylish than efficient. This room lacked tremendously of a place to put one´s belongings (toothbrush, toothpaste, comb, electrical razor and so on). Amazingly no one foresaw the installation of a shelf. The social areas of the hotel such as the lobby are, again, unstylish, corridors have shabby carpeting. The room where breakfast is served has a view to an outside wall and lacks natural lightening. Breakfast itself has a reasonable variety of items, but by no means is it worth 12 euro per person per day, that in our case we were asked to paid in advance, precisely at the same moment we made the reservation. There is a restaurant at the hotel, called Dragoeiro but it features mainly sushi. It is in

Excellent hotel overall. Great location and friendly staff and great grounds/view. The experience there could be dramatically improved with just two small changes: 1. Poolside service - as it is, you have to get your own food and drink. Adding an app or call system would be awesome. A pool waiter/waitress would be amazing. 2. Better mattresses. They felt quite hard, like a budget mattress not appropriate to a nice hotel.

We stayed 5 nights in this hotel. Let's go one by one. Room: There was not exhaust system in the toilet. The smell of the sheets was awful since the very first day. The design was nice. Cleaning service was a joke... We had to ask up to three times for making up the room... Every day was a drama knowing when it was going to be done. Breakfast: A 5 star hotel does not deserve such a bad breakfast. Orange juice was not even fresh. Spanish Ham was awful(really low quality and bakery... just speechless) Restaurant: Extremely short variety of dishes. Again, not at expected level of 5 star hotel. Facilities: There were many rooms yet to be finished and not completely built. Surroundings are really ugly.... Additional comments: We saw many couples&families who had a booking in the frontdesk with no room available... Hotel was offering other room in other hotels at 17km!! We went to play to the pool (billiard) and there was a leakage on the ceiling... A new hotel with leakage??? Summarizing, the best of this hotel was the staff ...Poor them, trying to ”extinguish” all the fires caused by the hotel & hotel management. Specially front desk staff: Thx for doing your best! I provide 3/5 star coz I want to believe that they will fix all this issues in a short time and it will be good by then.