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I fell it is very good

for the price I was expecting 5 stars. A few things I see as less than this ; the spa was beautiful however, for the duration of our stay the spa wasn't up to full use - the tap didnt work, the sauna and steam room were both out of order .. turning a spa into just a pool. And some of the tiles in the spa were all lifting up on the floor. the mini bar was all an extra cost - which isn't unusua, l but considering the other hotel in lisbon that we stayed in first, was 4 stars and they INCLUDED items in the mini bar this was a downgrade from that. The air con in our room was AWFUL , again the first hotels aircon was amazing then we came here and we barely slept the whole time because the room felt warm, we told reception and they came to check it and told us it was fine, but it clearly wasnt. One of the vents wasnt even working. No coffee machine in the room which I expect for a hotel of this level. and for all of the above we werent even offered anything for the inconvience. the positves were the breakfast was amazing worth every penny, so much choice, the bartender was very good, and the hotel was beautiful and a fairly good location. however would stay in the other hotel if we returned- better value and quality.

Sadly, this was one of the worst hotel experiences I’ve ever had and I travel quite a bit. The room is like a coffin, it is so incredibly small. For someone with claustrophobia, it is extremely challenging to be in a space like this. The window looked to the side of the train station, which only increased the confined feeling. The shower stall (separate from the toilet) is also small and the water would fill up and run out onto the bedroom floor. The shower water only get warm, but never hot. I reached out to the hotel (Nadia at the front desk) about this and she refused to help me and in addition to being quite rude about the situation, she suggested I pay an additional $65 Euro a night to switch rooms (which was $35 euro more than what is being advertised for the night on Expedia/booking). Her reasoning was that I’d already checked in -this seamed ridiculous to me because obviously I’d have to check in to know what the room experience is. All around, she didn’t care about my level of comfort which was quite disappointing. I wouldn’t recommend staying in this hotel ever. There is also a lot of construction going on around the hotel which isn’t directly related to the hotel but still a nuisance.

We really enjoyed our stay at this beautiful, unique hotel. It was a bit tricky to find the first time, but if you follow the signs beside Taylor's and trust going thru the alley and up the stairs, you won't be disappointed once you ring the bell and are greeted. The winding staircase up to the suites could be difficult for anyone with mobility issues, but otherwise it's definitely worth the walk. The 'Paula' room on the top floor was very spacious and comfortable, with amenities we weren't expecting, like a bar, stove top and fridge. The room has a nice view overlooking the river (sometimes with cruise ships) and while there is a/c it was lovely to have the windows open and appreciate the breeze from the water. We also really loved the breakfast - super fresh, daily made juices, pastries, meat and cheese - a perfect way to start the day. The staff were very friendly and attentive.

The hotel and room are clean, the staff is very enthusiastic, and if there is a problem in the room, it will be resolved blindly. Breakfast is delicious and there are many types.

This hotel is located in Aldama district which is not the best for families- lots of bars/night life and you may find yourself in a bad neighborhood if you make the wrong turn. Facilities are really spacious for a family of four and surprisingly very quiet once inside because it’s away from the street. There is a couple of very good restaurants that kids loved. Service was terrible - no one to be found to check in until after 10 am but some nice people let us in to wait inside the lobby . After check in we wouldn’t call anyone to get towels - we had none upon checkin and we asked for more then went out for dinner and came back at 8 pm and still no towels. The “sister” hotel takes no responsibility but gave us towels after we walked down to get them. If you don’t mind not being able to reach anyone for most of your stay then you’ll be ok