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I hope our stay is ok but it's just a hassle because the other amenities listed on trip.com are not in the actual one like an electric kettle since we have an infant who cries every time we need to heat water and there is no e-kettle so we still need to go to the reception to ask for a hot water. We were charged for complementary bottled water because trip.com included it as indicated but in actuality we paid.. we told the receptionist but still he is not the owner so no choice...

On checking in for 3 days I paid for my room cash up front and was shown my room. A few hours later received a text to say the room I was given was more expensive and I could either pay the difference or leave. After an argument I opted to pay the diff. but despite all the credit card signs on the counter the receptionist could not accept my card as she did not know how to operate the machine. I could not connect to the internet and was told if I looked on my key tag the password was there. However they soon discovered they had put the wrong password on my key. That night I found the new bedside lamp did not work, nor could I open the safe which was locked. The website stated tea and coffee were provided in the room, there was none, it also mentioned a bed cover or duvet, yet my bed had a single thin sheet. the bar fridge had a list of drink prices taped to the door, but was empty. The glass window was smashed and the broken glass held together with sticky tape (Picture provided !) On leaving I was told I did not need to pay the difference on the room !!

Among the hotels nearby... it's probably the best... but it's a pity. Ants in the room and swimming pool. There were a lot of bugs like... I was bitten by unknown bugs in about 10 places all over my body. The restaurant was okay, It was free on weekdays (there were no customers) so it was easy to use the swimming pool. Not long after the typhoon passed, the nearby beaches were dirty. I have no intention of revisiting. The photo and the actual product are very different, and it is not good for the price.

The pub part of the offer was outstanding, Magners on tap, real British pub atmosphere, best calamares I had in decades. Nice seats watching out on the bay. Could not be sny better in England. The rooms were rather soso, and I don’t mean the size or rudimentary furniture. There were small ants all over so I kept my suitcase closed. There was a loud fan in the room and a rattling a/c in the bathroom window. The shower fittings were adventurous and the water flow very low. And the rental requirements did not make me feel really welcome, read yourself to make your own opinion. I had a quick dip in the water in the morning and left a day early. In general, I would rather pay 10 bucks more and have a decent shower and a/c and no bugs in my room.

Location is good and budget friendly but other than that there is nothing nice about this hotel. No bottled water, no toiletries and no towels provided. We requested 2 towels and they provided us with a fee. Upon checkout they mentioned that there should be 4 towels, 2 that should have been in the room as complimentary and the 2 that we requested. Housekeeper confirmed he definitely placed 2 towels in the room but there weren't any. Towels looks like rags by the way. They let me go and didnt charge for the ”missing” rags aka towels but asked me to pay P100 for the supposedly additional towels. Which I later realised I shouldn't have paid since there should have been 2 complimentary towels in the first place which they missed to put in the room. The smell on the elevator is bad even in the room. Floor feels sticky and we saw a cockroach crawling around. Corridors are dark and some tiles were dislodged and uneven, we tripped a few times. Toilet bowl does not have a seat cover. Too bad I didn't take pictures. Better stay somewhere else. I should have read reviews from Tripadvisor and booked somewhere else. I relied on Agoda reviews which showed only the positive reviews hence ended up booking in this hotel.

My partner and I with our pet dog (shih tzu) tried to book a stay in this hotel as a walk-in guests. During that time it’s already past midnight, we already asked a couple of hotels around the area but unluckily most of them are fully booked or a hotel for quarantine only. We have no where to sleep, we’re both tired and out of gas during that time. Until we reached Subic Bay Peninsula, the concierge told us that they still have a slot for us but they don’t allow pet in thier hotel. We politely asked if she could ask her manager or anyone who’s in-charge for a consideration so that we could atleast just spend a night with our pet. She refused and with a heavy heart we left. It made us upset that she didn’t even made an extra effort to reach her superior just to ask for our request. We end up sleeping inside our car. I will not recommend this hotel to my family and friends because aside from their inconsiderate staff and most of all it’s not a pet friendy hotel. To the consierge lady who refused us, I hope you wont be in our same situation and please have some manners especially with your guest.

Dear Mongo’s Beachfront Resort Subic Bay My lengthy stay at your hotel Was absolutely an incredible and life memorable experience. Your amazing friendly staff Tean and personal service made me feel like I was staying in a home-away-from-home. Thank you for your hospitality and for making me feel so welcome. You All made such beautiful memories so I thank you for your hospitality and generosity. You were kindhearted. The room was supremely comfortable. The accommodations were immaculate. Its truly The best value hotel Beach front. Beautiful sunsets And the ocean is right at your doorstep For you to take it all in all this beauty. Any trailers coming this way please stay at Mongo’s I highly recommend it you will never find a better value hotel !!!! I promise you ! Looking Forward To Seeing You Again As your Guest” Sincerely Joseph from Canada

I'd admit 3 hotel staff members were welcoming and helpful in fulfilling my inquiries/requests. Then again one or possibly two other unnamed staff members were either rudely inconvenienced by the presence of us hotel guests with appeared to be a trickle of an attitude. If they don't like the job, then why must they be somewhat retained by the hotel's employer? It would also benefit the hotel to post in each room copies of the Jewel Cafe & Restaurants' menus for us guests who crave food daily, since the restaurant is just steps away from the sleep & stay. Otherwise my accomodation was satisfactory with plenty of stores, bars and outdoor food vendors along the national roadway.

The house is ok, but there are no windows, and the breakfast is more difficult. Dry rice with an egg and a fish or ham. There is a casino on the second floor. You can go inside when you are bored.