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The hotel is currently undergoing renovations and looks like it will be a super hotel when it’s finished. We were told in advance that there would building work ongoing. Check in took a bit longer than expected but the friendly receptionists advised us they’d only been working there a couple of weeks. We were travelling with friends and we both received a free room upgrade. Our room was fab, clearly one of the newly renovated rooms. Had everything you needed, hairdryer, nice toiletries and a coffee machine with decent coffee. Our friends also had a lovely room but there was a couple of issues with theirs such as a dirty toilet, no shower gel and the shower leaked because the rubber seal/trim hadn’t been fitted to the shower door. It seemed like their room hadn’t been checked before it was passed as suitable for guests. The hotel is about 3.5 miles from the centre of The Hague but we didn’t mind and enjoyed the walk there and back through some very pleasant parkland where the royal palace is situated. Good off street parking at the hotel. Had a nightcap in the pavilion at the back of the hotel, again very friendly staff. Would definitely stay again though not sure we’ll get it for such a good price next time once all the work has been completed!

We recently stayed at the Hilton Garden Inn, Leiden, booking double family connecting rooms for our family of five, including two young children (ages 5 and 6) and an infant. While the hotel had some positive aspects, several significant issues overshadowed our stay. **Pros:** The rooms themselves were lovely and spacious, which was perfect for a family needing extra space. The blackout blinds were a particularly nice touch, helping our kids sleep better, especially with the long summer daylight hours. **Cons:** Unfortunately, the cons began to outweigh the positives shortly after our arrival. The connecting room doors, which were supposed to be convenient for keeping our family together, would not stay open on their own. This posed a serious safety concern, as it meant our two youngest children would be isolated in a separate room. When we brought this to the attention of the receptionist, we were met with rudeness and a lack of understanding. The hotel’s solution was to provide us with two door stoppers, but they were ineffective, causing us to constantly chase after our kids to ensure they didn’t accidentally get trapped in a room. Cleanliness was another major issue. The floors were filthy, and the bathroom had visible mold above the showers on the tiles, which was both unpleasant and unhygienic. To top it off, a cleaner entered our rooms without notice or knocking at 6:30 PM. Although it may seem early, our kids were already in bed, and the baby was asleep. This disruption was incredibly frustrating and showed a lack of respect for our privacy and schedule. **Overall:** While the Hilton Garden Inn, Leiden offers spacious rooms and good blackout blinds, the negatives far outweighed these perks for our family. The poorly maintained facilities, lack of customer service, and safety concerns with the connecting doors made this stay disappointing. We expected a more family-friendly environment, and unfortunately, that was not our experience.

That day, the hotels in Rotterdam and Amsterdam were all booked, and I finally booked this one, and the price should have gone up. The location is rather off, it should be difficult to get there without driving. The service attitude is okay, it seems to be the hotel of a small football club. Free parking, there are parking spaces

De kamer was schoon en verder mooi, helaas zijn de bedden erg, erg zacht, wat minder geschikt is voor iemand die liever wat harder ligt. De badkamer was klein en een beetje krap, maar wel erg schoon. Onze kamer had slechts een heel klein raam, maar de airconditioning was daarentegen erg goed. Noemenswaardig is de echt grote televisie in onze kamer en de sterke wifi. Het hotel heeft een geweldige verkeersverbinding, direct gelegen bij een afrit en een beveiligde parkeerplaats. Het ontbijt was zeer goed en uitgebreid. Alles bij elkaar genomen een mooi hotel voor een kort verblijf. trans German to Dutch with Chat GPT

Very nice hotel, excellent breakfast, cosy rooms, terras for the kids outside, parking facilities at 100 meters from the hotel, the city centre at the doorstep of the hotel, Leiden is a nice city to spend a week, go shopping or visit many of the countless museums.

Great location near the central station of the beautiful city of Leiden. The hotel itself is well into the world-known standards of the Ibis brand; as always, an Ibis hotel is a safe bet for a comfortable night with reasonable prices. Extra points for all of the helpful and sympathetic people at the check-in counter! (The picture I added is actually the windows' view from my room, which was quite pleasant - even more so with the daylight in the morning)