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Fabulous service, wonderful food. We stayed here for four nights and ate here every single night, because both the staff and the food was so lovely. We have no Dutch but the staff had excellent English and were very patient with us and looked after us brilliantly. The rooms are spotless and the beds very comfortable. Would definitely stay here again.

Lovely hotel. Great location right next to the train station, 4 mins on the train into the centre of Nijmegen with trains every 30 mins. Helpful and friendly staff. Free car parking, easy to get a space in the multi storey car park attached to the hotel. The breakfast buffet was incredible! Crepe/ omelette live cooking, extensive hot and cold buffets and even Prosecco if you fancied it.

Just a short (thankfully downhill) walk from the railway station (extensive rail and bus services give easy access to almost anywhere in the Netherlands) the hotel is an even shorter walk from the north bank of the Nederrijn with its shady walks and numerous restaurants. Very handy as there is no restaurant at any IHG Express. As I arrived mid-morning the room was not ready but the staff (more about them later) were happy to store my case until I returned that afternoon (and again after checkout before leaving on an afternoon train). The room itself was a good size with a large comfortable bed, a functional desk and chair and a comfortable chair. Air conditioning kept the temperature stable and the lighting was good - not the ”fashionable” near darkness of some. Bathroom was good with a spacious shower. Everything was spotlessly clean. Coffee and tea available. Breakfast is the only meal offered and is a fairly basic standard european offering. Meats, eggs and cheeses were adequate, yoghurt good, fresh fruit salad very good indeed. Coffee was machine provided and good with a variety of offerings. No hot options (standard with the Express brand) and I did not try any of the other cold choices. Although fairly centrally located with easy access to shops and all the usual facilities and infrastructure the room was quiet and peaceful. An Albert Heijn mini-supermarket opposite attracted small groups in the evening but was not a bother - indeed very useful for an occasional small purchase. All standard and as expected for the brand so why mark it excellent? I will come back to the staff who were unfailingly excellent - helpful, cheery and friendly (though never less than professional) and recognised me by the end of day 1. A credit to the hotel and its management. This is now my first choice when next in the vicinity

Stayed 1 night on a Leger Holidays tour. Before arrival our guide phoned ahead to book our group of 26 people into the restaurant for dinner. We were told this would be fine and there would also be porterage for our luggage. Plus as we had an early start in the morning a take away breakfast would be supplied and we would be given a list to select our choices. However on arrival the receptionist knew nothing of the conversation stating that her colleague had gone home and no one knew anything about the prior arrangement. So no porterage and no take away breakfast list. The issue of porterage was quite a problem as there was a fair number of elderly people in our group and some of the rooms had no lift access. (In fairness the receptionist did carry one elderly gentleman's case to his room) Our group was told to go to the Restaurant at 6-30pm for dinner which we did only to be told we weren't dining in the restaurant but in the bar area. We had no proper menu to look at and on complaining we were given a hastily prepared sheet of paper with limited choice and no prices. Once again we complained about this and another sheet of paper appeared with prices. We noticed that we were being charged the same price for our limited choice menu as the Ala Carte menu so why couldn't we be given the Ala Carte menu in the first place and sit in the proper restaurant? By now it was 8pm and a couple of our group had given up on the idea of eating and had gone to bed. The service we received was also third rate. Soup arriving after the main course and no spoon to eat it with, table water was requested which arrived but nobody thought about giving us glasses to drink it, food arriving luke warm/cold. Another 2 members of our group gave up with dinner and decided to eat bar food at the bar. They ordered their food together and one arrived an hour after the first. When we finally managed to track down a duty manager and brought all the above to her attention she was unsympathetic and quite obnoxious in the manner she responded to an elderly person who raised the difficulties the hotel were obviously having in catering for a group. You would think a hotel would welcome a group of 26 into their restaurant with open arms and provide a better service. The chaotic feel also extended into the rooms. Although they were of a fair size they were a little dated. The bathroom had a very deep bathtub that was quite hazardous to get in and out of even for a tall person like myself and there was no safety grab rails. There was a kettle in the room but no English breakfast tea and paper cups. (The kind of thing you would expect in a budget hotel) In fairness the take away breakfast was good and so large it also sufficed for lunch as well. Sadly any plus points were outweighed by the appalling treatment our group received the previous evening.

Erg stoffig en het is niet super hygiënisch. Steile trap en in de avond werkt het licht niet op de gang. Niet te doen voor ouderen. Brommende koelkast hield ons eerst wakker. Klimaat ook niet aangenaam en moeilijk te regelen. Geen aanrader! Personeel vriendelijk, inchecken bij andere locatie is goed te doen. En de locatie is wel top. Midden in het mooie centrum van Nijmegen

This hotel was a major letdown for me. Considering the price, I had at least expected a clean room. Although it had a nice-looking, old-fashioned style, my room was unfortunately filthy. To be honest, it was truly disgusting. I discovered a dozen human hairs on the bed sheets, the bathroom was stained from the previous guest, and the toilet had traces of feces(!!). Adding to my disappointment, the reception was closed when I arrived around 9:30 pm, so I had to call a phone number to gain entry (they only answered after my second call). I found my key card at the front desk, with nobody available to address my concerns about the dirty room. It felt like I had no choice but to reluctantly accept it and sleep in already-used bed sheets. Absolutely revolting! I will never stay here again!

Great location at the river and in the center. Nice river view from small but comfortable rooms. The hotel is a former warehouse with lots of old details that add to the nice atmosphere. The whole building but also the breakfast and level of service represent the love of the host for his guests. Every hotel would wish such a great host.