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Stayed for the second time, the food was delicious, the environment was good, and the service was good. The room was also very large and quite satisfactory. Will come back next time.

I cannot recommend Hotel Modez highly enough. This is the third time our group have stayed here and I have never been disappointed. Over the past three years, I have been in regular communication with the Hotel, and their assistance in arranging the trip for our group of 30 was flawless, always a timely ,courteous and pleasant response. Not only did they assist me in organising the stay at the hotel, but they went above and beyond and made our trip extra special by arranging transport for us, which I was finding particularly difficult from my base in Australia. Every staff member is super friendly and courteous, the hotel is in a great location, the rooms are immaculate, and the breakfast is fresh and tasty.

Just a short (thankfully downhill) walk from the railway station (extensive rail and bus services give easy access to almost anywhere in the Netherlands) the hotel is an even shorter walk from the north bank of the Nederrijn with its shady walks and numerous restaurants. Very handy as there is no restaurant at any IHG Express. As I arrived mid-morning the room was not ready but the staff (more about them later) were happy to store my case until I returned that afternoon (and again after checkout before leaving on an afternoon train). The room itself was a good size with a large comfortable bed, a functional desk and chair and a comfortable chair. Air conditioning kept the temperature stable and the lighting was good - not the ”fashionable” near darkness of some. Bathroom was good with a spacious shower. Everything was spotlessly clean. Coffee and tea available. Breakfast is the only meal offered and is a fairly basic standard european offering. Meats, eggs and cheeses were adequate, yoghurt good, fresh fruit salad very good indeed. Coffee was machine provided and good with a variety of offerings. No hot options (standard with the Express brand) and I did not try any of the other cold choices. Although fairly centrally located with easy access to shops and all the usual facilities and infrastructure the room was quiet and peaceful. An Albert Heijn mini-supermarket opposite attracted small groups in the evening but was not a bother - indeed very useful for an occasional small purchase. All standard and as expected for the brand so why mark it excellent? I will come back to the staff who were unfailingly excellent - helpful, cheery and friendly (though never less than professional) and recognised me by the end of day 1. A credit to the hotel and its management. This is now my first choice when next in the vicinity

Great location, great breakfast, convenient supermarket downstairs, simple facilities, small twin room, difficult to open 20-inch box Overall recommendation

The layout of the room we stayed in was very unreasonable. It looked quite big. There was no place to let go. After two days of heating, the heating was not warm. They responded to the front desk of four shifts. Everyone’s attitude was not bad. No one has solved the problem, and some people have said to me, ”I don't feel cold, how can you be cold?”... You are Iron Man, I am probably a normal human, because I feel cold at 4 degrees...

The breakfast is a little bit worse. The overall feeling of the accommodation is very good. The old building is behind the train. But the windows are very soundproof. I will come back next time. It is convenient to go around, about 1.5 km from Cologne and 15 minutes walk.

The pictures look great and the location is very rural, if you are looking for a stay near the Veluwe. Checkin was 3pm and we showed up that time with nobody at the reception area desk. We waited for a person to check us in and finally a lady showed up and told us that there were others in front of us and pointed to people seated. After awhile another person showed up and they checked us in. It is a mystery to me why they could not check us in and provided the key when the room was ready. Seems very petty and not customer friendly. We paid for an upgraded room and it had a small bedroom and large sitting area. No refrigerator but there was a teakettle etc. The housekeeping crew had not done a very good job as it was still a bit dirty, no soap anywhere, just two little thin towels and no shampoo. Usually most of these places have large bottles now but they did not. The room was cold and we tried to turn the heat on but it did not seem to work. There is no airconditioner. We notified the front desk and they said they would take care of it. When we returned the room was even colder, heat did not work, no soap but we did have some more towels. I tried to call, but the phone did not work. Went downstairs and waited for the front desk person. It seems there are shorthanded and when the person has to do an errand, there is no one around. The same person who I talked to before, showed up and brought some soap and shampoo and said he had turned on the heat. Unfortunately, it did not work. No one around to fix it. He gave us some blankets. The night was cold as the heat never did work. I asked the front desk about it the next day and they indicated the main office was the one to complaint to. I emailed them and have not heard back. The bar is nice with good but a bit expensive drinks. The restaurant had some interesting specials for dinner (which we did not have) but the breakfast buffet was not elaborate but nice. Parking is ample in various lots around the estate. There is another really nice restaurant nearby called the Peerdestal. Great for a nice fancy dinner out, but reservations are definitely recommended.

I am very disappointed in the service at the Fletcher Hotels. To make a very long story short: We made a booking via a bongo voucher, left on holiday, arrived at our hotel at 10 am and were told that the hotel was completely full. While we had simply made a booking. I had all the evidence of it with me. But the gentleman at the counter didn't even want to look at this. They also did not join in the search for a solution. There we were, at 10 p.m. at night, just standing on the street. We wanted to call around in the lobby to find a solution, but we were just thrown out there too. Could we please leave the hotel... We then drove 1.5 hours back home. I have emailed for this. The staff member was spoken to and we received compensation. I have been working on this compensation for several weeks now and it now appears that we are not receiving what we were promised as compensation at all. They tell us that there are many blisters. I feel very unfairly treated and will therefore never book anything with Fletcher again.