When you stay at Hotel Lossandes in Ciudad del Carmen, you'll be in a shopping district, within a 5-minute drive of Resurgimiento Stadium and El Zacatal Bridge. This hotel is 2 mi (3.2 km) from Norte Beach and 2.1 mi (3.4 km) from Laguna de Terminos.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access and a picnic area.
Featured amenities include dry cleaning/laundry services and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2023.11.07
Hygienic: clean and tidy
Environment: Also very comfortable, open courtyard, good air
Facilities: Fully equipped, no hot water.
A stay at Hotel del Parque places you in the heart of Ciudad del Carmen, steps from Zaragoza Park and Our Lady of Carmen Church. This hotel is 0.2 mi (0.4 km) from University Cultural Center and 0.4 mi (0.6 km) from Victoriano Nieves Cespedes Museum.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, El Kiosco, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Stay in one of 27 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include desks, as well as phones with free local calls.
MMrPZS2020.07.10
Travel for work and find this very pleasant hotel. At first I think that for the price it was going to be a bad experience, but I was surprised with the comfort of the room and with cleaning it, in these times of contingency is super The hotel is very comfortable and very comfortable.
Located near the second campus of the Autonomous University of Carmen and Avenida Concordia, is City Express Junior by Marriott Ciudad del Carmen, a hotel with practical and functional rooms and with easy access to the PEMEX offices. Our spaces are designed for relaxing and remote work, especially if you are on a business trip, this hotel has easy access to the PEMEX offices and located near Concordia Avenue. We are one of the hotels in Ciudad del Carmen where all rooms have desks and WiFi. Begin your day with an american-style breakfast and unlimited coffee or tea. If you need to work, you can request the meeting room asking at reception for availability. Make the most of your trip and explore the tourist area of the city: from museums to ecotourism activities, such as dolphin watching or fishing. Savor pan de cazón, a typical and popular food, prepared with tortillas and beans. We invite you to book at City Express Junior by Marriott Ciudad del Carmen.
discover the pearl of the gulf....
welcome to the Hampton by Hilton Ciudad del Carmen.
Whether you’re here to relax on the beautiful beaches, take care of business, or a little bit of both, the Hampton by Hilton Ciudad del Carmen hotel is the perfect place to begin your adventure in the "Pearl of the Gulf!" You’ll enjoy complimentary transportation to and from the airport and a great location near it all.
A small fishing community just a few decades ago, today Ciudad del Carmen is a booming oil town and one of the most important centers of production in Mexico. Business travelers will love our location, which is walking distance to the administrative offices of Pemex. But our Ciudad del Carmen hotel is also near all the great sightseeing spots. Take in the stunning architecture downtown. Enjoy the pristine beaches and the city´s seafront (Malecon). Spend your day at popular tourist spots like the Parish of the Virgen del Carmen, Temple of Jesus de Nazareno, National Palace, Zaragoza Park, Lagoon of Terminos and more.
Visit the Hampton by Hilton hotel in Ciudad del Carmen and discover the beauty of the "Pearl of the Gulf".
GGuest User2023.04.23
La estancia en el hotel Hampton Inn by Hilton Ciudad del Carmen fue un caos, reserve tres habitaciones para el viernes 7 de abril; llegamos a las 15:05hrs, tardamos en registro 30min, nos entregaron las llaves y me dijeron que una habitación no estaba disponible todavía, que esperara 15min, 3 familiares que ocupaban esa habitación estuvieron esperando 1hr con 15min para que la entregaran, retrasando nuestro programa de actividades. Entre a mi habitación la cual era doble, en una cama tenía un cobertor maquillaje y pensé “ha de estar manchada, bueno, tolerable”, usamos el sanitario y la taza no desalojaba y no funcionada adecuadamente el flotador dije “ok lo puedo solucionar” usamos el cesto de basura como cubeta. Nos alistamos y nos fuimos a nuestras siguientes actividades programadas, porque una ya habíamos perdido por el retraso en la entrega de la habitación. Cuando regresamos a las 22:00hrs, después de asearnos, procedimos a acostarnos, y oh sorpresa, la otra cama olía fuertemente a orín, el cobertor, las sabanas, la cama, inmediatamente llame a recepción, me dijeron mandarían a una persona; llego a las 23:15hrs, me entrego 2 sabanas y lo invite a pasar, le dije que oliera la cama, no se quiso acercar, me dijo “ahorita vengo”; regreso con otras 2 sabanas y me dijo “no tenemos permitido cambiar las sabanas nosotros”, y le pedí que se llevara las sabanas sucias, me indico que las dejara a un costado que mañana cuando hagan limpieza se las llevarían y se fue; tuve que cambiar las sabanas, dormir con el olor a orín, voltear el colchón porque nadie me dio solución en ese momento. Al día siguiente, a las 10:00hrs, hablé con una representante del hotel llamada Sandy, le conté los inconvenientes, llamo a la ama de llaves y al encargado de mantenimiento, los 3 se comprometieron a realizar una limpieza profunda y a mejorar el desempeño del sanitario. Estuve fuera del hotel 10 horas, cuando regresé de la playa, noté que no nos dejaron toallas, las pedí y me dijeron que no tenían disponibles porque estaban en el área de secado, esperamos 1hrs y media para que nos llegarán las toallas, después del aseo, me acuesto y el cobertor olía nuevamente a orín, solo el cobertor, procedí a voltear el colchón y era el mismo, la limpieza profunda no fue tal; hable a recepción y mandaron a una mucama, la cual si olio y reconoció el mal olor, ella si procedió a traer un cobertor y cambiarlo, la taza de baño seguía igual que al principio. Ya en el día de salida, pedí hablar con la representante a las 09:30hrs, esta vez había un señor, no recuerdo el nombre, le dije mi molestia e indignación, al final me dijo que me reembolsaría una noche, acepte y dije que era lo mínimo que podían hacer. Subí a mi habitación, enseguida tocaron a la puerta, era el representante diciéndome que no podrían realizar el reembolso, que me proponía ser miembro honors y darme puntos para compras en Amazon y utilizarlos en hoteles de la cadena, no acepte ser miembro de una cadena donde el persona
When you stay at Hacienda Real del Carmen in Ciudad del Carmen, you'll be near the airport, within a 5-minute drive of Resurgimiento Stadium and Church of Our Lady of Fatima. This hotel is 1.5 mi (2.3 km) from Plaza Zentralia Shopping Center and 1.6 mi (2.5 km) from University Cultural Center.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available on request).
Make yourself at home in one of the 106 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
When you stay at One Ciudad del Carmen Concordia in Ciudad del Carmen, you'll be near the airport, within a 5-minute drive of Church of Our Lady of Fatima and Our Lady of Carmen Church. This eco-certified hotel is 1.8 mi (2.9 km) from Laguna de Terminos and 1.9 mi (3 km) from Zaragoza Park.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.
A complimentary continental breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is complimentary (available 24 hours).
Stay in one of 126 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes and desks, as well as phones with free local calls.
When you stay at Fiesta Inn Ciudad Del Carmen in Ciudad del Carmen, you'll be in the business district, within a 5-minute drive of Plaza Zentralia Shopping Center and Church of Our Lady of Fatima. This eco-certified hotel is 1.8 mi (2.9 km) from Laguna de Terminos and 1.9 mi (3 km) from Zaragoza Park.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Stay in one of 131 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
JJesije2024.08.31
The place is very nice. Nearby mall and Sam’s also there is a EV Tesla charging station
Less than a kilometer away from the Ciudad del Carmen Airport, the best option for you is City Express Junior by Marriott Ciudad del Carmen Airport. Our strategic location makes us an ideal alternative for your stay; we are a hotel with easy access to one of the main roads in the city and to beaches such as: Bahamitas, Puerto Real and Punta San Julián, which benefits your transportation. Besides offering practical and functional accommodations, room service and complimentary breakfast, enjoy refreshing moments in our pool. Visit all the attractions of the city, less than 4 kilometers from the hotel are UNACAR Botanical Garden, the Coastal Malecon and Isla Aguada, a Magical Town where you can see dolphins in their natural habitat. During your visit we recommend you savor tortilla de mariscos and pan de cazón. Allow us to offer you a suitable space for your rest at City Express Junior by Marriott Ciudad del Carmen Aeropuerto.
Located in Ciudad del Carmen, Fiesta Inn & Loft Ciudad del Carmen is on the Strip, within a 5-minute walk of El Zacatal Bridge and Nautical Education Center of Campeche. This eco-certified hotel is 0.6 mi (1 km) from Church of the Guanal and 0.7 mi (1.1 km) from Laguna de Terminos.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
Make yourself at home in one of the 253 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
JJim W2020.07.01
I'm surprised by this hotel's score. Here's my experience. The room has a TV, fridge, bed, and bathroom facilities. You share the 'desk' with the TV, and the chair puts you way below a comfortable working height. These are minor gripes. Here's why you shouldn't say here: 1. The shower will not provide hot water. After 15 minutes, the best I got was just the right side of uncomfortably cold. 2. Contrary to the summary, no one here speaks English. 3. If you use room service, order your food 2 hours before you want it: After 5 minutes on hold, you ask the operator for room service. Practice your Spanish, English gets you nowhere. After another 10 minutes, you get some other guy. He'll ask you to call back in 20 minutes. Call back - repeat the above loops, but this time all you can hear is background noise. Once the phone is picked up in the kitchen, it's just dumped on a table. Now go to reception and order. 15 minutes after that, you'll get a call to tell you that they don't have the dish you ordered. Of the six listed, three were unavailable when I stayed.So choose the inevitable floury thing, beans and chilli. One hour later, your 'food' will be delivered - almost warm - dumped in a styrofoam box with a plastic fork. Anywhere would be better than this.
Located in Ciudad del Carmen, Hotel Acuario Ciudad del Carmen is within a 5-minute drive of Victoriano Nieves Cespedes Museum and Our Lady of Carmen Church. This hotel is 0.9 mi (1.5 km) from Zaragoza Park and 0.9 mi (1.5 km) from University Cultural Center.
Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, La Fuente, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Stay in one of 80 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and complimentary bottled water, as well as phones with free local calls.
With a stay at La Venta Inn Ciudad del Carmen in Ciudad del Carmen, you'll be near the beach, just a 2-minute walk from Norte Beach and 8 minutes by foot from Carmen XXI Convention Center. This upscale hotel is 0.8 mi (1.4 km) from Domo del Mar Convention Center and 1.4 mi (2.3 km) from Victoriano Nieves Cespedes Museum.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. A shuttle from the hotel to the airport is complimentary (available 24 hours).
Make yourself at home in one of the 110 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
With a stay at Casa Viento Hotel in Ciudad del Carmen, you'll be a 5-minute walk from Norte Beach and within a 5-minute drive of Church of Our Lady of Fatima. This hotel is 2.5 mi (4 km) from Domo del Mar Convention Center and 2.5 mi (4.1 km) from Plaza Zentralia Shopping Center.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.
Enjoy a satisfying meal at Alma y viento serving guests of Casa Viento Hotel. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Make yourself at home in one of the 20 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily.
discover the pearl of the gulf....
welcome to the Hampton by Hilton Ciudad del Carmen.
Whether you’re here to relax on the beautiful beaches, take care of business, or a little bit of both, the Hampton by Hilton Ciudad del Carmen hotel is the perfect place to begin your adventure in the "Pearl of the Gulf!" You’ll enjoy complimentary transportation to and from the airport and a great location near it all.
A small fishing community just a few decades ago, today Ciudad del Carmen is a booming oil town and one of the most important centers of production in Mexico. Business travelers will love our location, which is walking distance to the administrative offices of Pemex. But our Ciudad del Carmen hotel is also near all the great sightseeing spots. Take in the stunning architecture downtown. Enjoy the pristine beaches and the city´s seafront (Malecon). Spend your day at popular tourist spots like the Parish of the Virgen del Carmen, Temple of Jesus de Nazareno, National Palace, Zaragoza Park, Lagoon of Terminos and more.
Visit the Hampton by Hilton hotel in Ciudad del Carmen and discover the beauty of the "Pearl of the Gulf".
When you stay at One Ciudad del Carmen Concordia in Ciudad del Carmen, you'll be near the airport, within a 5-minute drive of Church of Our Lady of Fatima and Our Lady of Carmen Church. This eco-certified hotel is 1.8 mi (2.9 km) from Laguna de Terminos and 1.9 mi (3 km) from Zaragoza Park.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.
A complimentary continental breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is complimentary (available 24 hours).
Stay in one of 126 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes and desks, as well as phones with free local calls.
A stay at Hotel del Parque places you in the heart of Ciudad del Carmen, steps from Zaragoza Park and Our Lady of Carmen Church. This hotel is 0.2 mi (0.4 km) from University Cultural Center and 0.4 mi (0.6 km) from Victoriano Nieves Cespedes Museum.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, El Kiosco, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Stay in one of 27 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include desks, as well as phones with free local calls.
Located in Ciudad del Carmen, Hotel Acuario Ciudad del Carmen is within a 5-minute drive of Victoriano Nieves Cespedes Museum and Our Lady of Carmen Church. This hotel is 0.9 mi (1.5 km) from Zaragoza Park and 0.9 mi (1.5 km) from University Cultural Center.
Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, La Fuente, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Stay in one of 80 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and complimentary bottled water, as well as phones with free local calls.
When you stay at Hacienda Real del Carmen in Ciudad del Carmen, you'll be near the airport, within a 5-minute drive of Resurgimiento Stadium and Church of Our Lady of Fatima. This hotel is 1.5 mi (2.3 km) from Plaza Zentralia Shopping Center and 1.6 mi (2.5 km) from University Cultural Center.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available on request).
Make yourself at home in one of the 106 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Located in Ciudad del Carmen, Fiesta Inn & Loft Ciudad del Carmen is on the Strip, within a 5-minute walk of El Zacatal Bridge and Nautical Education Center of Campeche. This eco-certified hotel is 0.6 mi (1 km) from Church of the Guanal and 0.7 mi (1.1 km) from Laguna de Terminos.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
Make yourself at home in one of the 253 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
When you stay at Holiday Inn Express Ciudad Del Carmen, an IHG Hotel in Ciudad del Carmen, you'll be near the beach, within a 15-minute walk of Resurgimiento Stadium and Church of Our Lady of Fatima. This hotel is 0.9 mi (1.4 km) from Plaza Zentralia Shopping Center and 1.8 mi (2.9 km) from University Cultural Center.Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and gift shops/newsstands.Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).Make yourself at home in one of the 105 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Just 80 meters from Boulevard Playa Norte in Ciudad del Carmen, you will find practical and functional accommodations at City Express by Marriott Ciudad del Carmen. During your business or leisure trip, enjoy this hotel with a pool, room service, gym, and complimentary american breakfast.If you are looking for hotels in Ciudad del Carmen with meeting rooms, this is your ideal option. We recommend you check with the front desk for schedules and availability of this amenity. Stay less than a kilometer from the Carmen XXI Convention Center and the Domo del Mar, two important venues for business and social events.If you are looking for places to visit in Ciudad del Carmen during your spare time, we recommend going to the main tourist attractions of the city, for example: the zoo, the Historic Center, the religious temples, the Ciudad del Carmen fishing port, the coastal Malecon and the Chucte Eco Park.Discover the wonders of this paradisiacal destination at City Express by Marriott Ciudad del Carmen.
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4.2/5
Very Good105 Reviews
Price per night from: HKD 325
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4.2/5
Very Good
GGuest UserI made a reservation through the page, obviously they ask you a credit card to make sure if you don't arrive they will charge you the night. The hotel was very comfortable and very comfortable. We arrived earlier but we took time to go to a dinner elsewhere first and from there we moved into the hotel at 15.30 pm (I had 3 rooms reserved) and arrival Saturday the receptionists told me the rooms were not ready I was very disturbed because I took my parents to 80-year-old gentlemen and I had to wait for them to be not clean yet. We sat down waiting and it is clear that there were 4 other families who had more than half an hour waiting for the same thing as I was bothered and we started to require the delivery of the rooms. The hotel was very comfortable and very comfortable. I called the call center to leave my complaint because as well as demand that one meets the timetable of entry and exit must be the mutual situation. At the call center I was given a page to leave my complaint that didn't work and I called again to comment on them, to which the girl was limited to saying that only there could be left the complaint and that the page if it worked. The hotel is a very good location for the hotel, and it is a good location for the hotel.
Jjalonz753628A hotel that meets expectations, is recommended for anyone, family, since it is located in a central area, easy access and safe, the rooms are comfortable and wide, with a small kitchen, small oven, microwave oven and refrigerator for food preparation.
GGuest UserLa estancia en el hotel Hampton Inn by Hilton Ciudad del Carmen fue un caos, reserve tres habitaciones para el viernes 7 de abril; llegamos a las 15:05hrs, tardamos en registro 30min, nos entregaron las llaves y me dijeron que una habitación no estaba disponible todavía, que esperara 15min, 3 familiares que ocupaban esa habitación estuvieron esperando 1hr con 15min para que la entregaran, retrasando nuestro programa de actividades. Entre a mi habitación la cual era doble, en una cama tenía un cobertor maquillaje y pensé “ha de estar manchada, bueno, tolerable”, usamos el sanitario y la taza no desalojaba y no funcionada adecuadamente el flotador dije “ok lo puedo solucionar” usamos el cesto de basura como cubeta. Nos alistamos y nos fuimos a nuestras siguientes actividades programadas, porque una ya habíamos perdido por el retraso en la entrega de la habitación. Cuando regresamos a las 22:00hrs, después de asearnos, procedimos a acostarnos, y oh sorpresa, la otra cama olía fuertemente a orín, el cobertor, las sabanas, la cama, inmediatamente llame a recepción, me dijeron mandarían a una persona; llego a las 23:15hrs, me entrego 2 sabanas y lo invite a pasar, le dije que oliera la cama, no se quiso acercar, me dijo “ahorita vengo”; regreso con otras 2 sabanas y me dijo “no tenemos permitido cambiar las sabanas nosotros”, y le pedí que se llevara las sabanas sucias, me indico que las dejara a un costado que mañana cuando hagan limpieza se las llevarían y se fue; tuve que cambiar las sabanas, dormir con el olor a orín, voltear el colchón porque nadie me dio solución en ese momento. Al día siguiente, a las 10:00hrs, hablé con una representante del hotel llamada Sandy, le conté los inconvenientes, llamo a la ama de llaves y al encargado de mantenimiento, los 3 se comprometieron a realizar una limpieza profunda y a mejorar el desempeño del sanitario. Estuve fuera del hotel 10 horas, cuando regresé de la playa, noté que no nos dejaron toallas, las pedí y me dijeron que no tenían disponibles porque estaban en el área de secado, esperamos 1hrs y media para que nos llegarán las toallas, después del aseo, me acuesto y el cobertor olía nuevamente a orín, solo el cobertor, procedí a voltear el colchón y era el mismo, la limpieza profunda no fue tal; hable a recepción y mandaron a una mucama, la cual si olio y reconoció el mal olor, ella si procedió a traer un cobertor y cambiarlo, la taza de baño seguía igual que al principio. Ya en el día de salida, pedí hablar con la representante a las 09:30hrs, esta vez había un señor, no recuerdo el nombre, le dije mi molestia e indignación, al final me dijo que me reembolsaría una noche, acepte y dije que era lo mínimo que podían hacer. Subí a mi habitación, enseguida tocaron a la puerta, era el representante diciéndome que no podrían realizar el reembolso, que me proponía ser miembro honors y darme puntos para compras en Amazon y utilizarlos en hoteles de la cadena, no acepte ser miembro de una cadena donde el persona
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You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.