We thought we would pay the extra and treat ourselves to a suite, based on the hotel website photos which show a sofa, chairs and coffee table. We were pretty disappointed with the room we were allocated. Although the room was large, the suite I was expecting only had a chair, footstool and a large round something! The view from the balcony was restricted as our room was at the side of the hotel and we overlooked the hotel outside bar rather than having a full sea view. It rained heavily on our first full day and it would have been nice to not have to sit on the bed while passing the time. I requested a room change, even to be downgraded but was told that the hotel was fully booked and nothing could be done. I had already checked the hotel website and various booking agencies which all showed availability. I met a manager later in the week, in the lift, who was shocked when I gave a negative to the question about enjoying my room. I got the usual response that they could have done something if only they had known. By then, our stay was almost over and I suggest that the front desk staff are trained to look for solutions rather than to just ignore requests. The room (suite) overall looked a little tired with lots of marks on the walls and the air conditioning was so loud that I had to wear earplugs in order to sleep. There was plenty of storage and a coffee machine but no folder with general hotel info. We therefore took a couple of attempts before successfully operating the coffee machine and failed miserably to quieten down the aircon. The bathroom had a shower, no bath but the water was hot when required. There was however, no space to put anything such as a toiletry bag. Breakfast was a bit haphazard in that food items were not replenished at times. Coffee could be made to order as well as omelettes, poached eggs etc but if you requested the orange juice dispenser be refilled or asked for a teaspoon, you were left waiting a while. I got the impression that the staff were trying to look busy rather than being well managed. The location of the hotel is ideal for bars and restaurants but not if you want a quiet area. The bus service around the island is pretty good and the water taxi to Valletta excellent.
It is said to be an executive suite, which is no different from an ordinary economy room. The window does not have a sea view. It faces a small alley and has no view. The location is okay. The breakfast service staff feels a bit discriminatory against yellow people. Every white person asked if they wanted coffee. We I stayed for three days and had breakfast for three days. I always asked for coffee by myself.
Excellent
121 reviews
4.3/5
Price from
NZD 83
per night
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From before the arrival the communication with the hotel was perfect. The agent Ejay from Trip.com confirmed with Nigel from reception our late arrival. Nigel gave us all the information needed at the check in and greeted us every evening he was on shift, he's a great guy to have on reception. The staff on duty during the daytime was very friendly and perceptive of guests needs as well. The ones who excelled during our stay were the ones working in housekeeping and breakfast: friendly, kind, quick, they're an amazing team! I loved my holidays at Malta but without any doubt the stay at this hotel played a big part on this.
We arrived before check in, so we dropped our bags off and had a quick freshen up. First impressions weren’t brilliant, very dirty reception area/toilet due to workmen in the hotel. We went for lunch whilst we waited for the room to be ready. (The location is great) Check in was on time and the room itself was nice and clean. The main issue we faced is that the hotel is half finished, half of it is a literal building site (bare brick/no floors) and if you take the stairs to have to walk through it all. There is one lift, which is used a lot by the work men therefore is filthy and patched up with cardboard and tape. Each morning we were woken up at 7am by extremely loud banging/drilling vibrating the room. So loud that the TV didn’t even mask the sound. I believe no work should start til at least 9am when guests are present. I would imagine once the works are finished it would be a brilliant hotel and good value for money. It’s just a shame we weren’t made aware of this beforehand.
With a stay at Urban Rooms By Neu Collective, you'll be centrally located in Gzira, within a 10-minute drive of Sliema Ferry and Malta Experience. This hotel is 2.5 mi (4 km) from St George's Beach and 7.9 mi (12.7 km) from The Malta Classic Car Collection.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a rooftop terrace. Additional features at this Art Deco hotel include complimentary wireless internet access and tour/ticket assistance.
You can enjoy a meal at the restaurant serving the guests of Urban Rooms By Neu Collective, or stop in at the snack bar/deli. A complimentary buffet breakfast is served daily.
Featured amenities include multilingual staff, luggage storage, and ATM/banking services. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
Stay in one of 16 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes and desks, and housekeeping is provided daily.
Starting with the pros: - Location is great, near the seafront and ***** of restaurants and cafes that is super convenient - Not too far from the main town in Valetta - Clean and chic interior -Accessible for Ubers/Bolts/Taxis Now the cons: - The hotel does not provide water. No bottled water. None stocked in the fridge on arrival (the fridge was totally EMPTY) and they do not provide ANY bottled water whatsoever - even if you offer to pay for it/put it on your tab. I was told to go to the supermarket instead so made a trip around midnight to carry this back to the hotel, which is pretty shoddy service. The phrase ‘please let us know if you need anything’ was lost on me and the hotel really didn’t seem to have basic services. - The teacups in our room were never replaced with clean ones, in fact they were never even rinsed/washed and my friend and I would return at the end of the day to dirty cups sitting in the room. - The pool area is nice enough but there is very little shade. The parasols were completely inadequate and there was no staff to help you situate this properly. - Iced coffee provided at the pool but no syrup. FYI - sugar from sachets does not dissolve in cold drinks so be prepared to taste granules. - The restaurant does not open for lunch or dinner, just breakfast - Only one hook in the bathroom next to the toilet, so you can’t hang your towel after a shower - Not enough towels provided
Stayed for a wedding. Met new friends from the wedding. Easy access to bay walk, shops, mall. You do hear the character of the area while in the room, but it’s a unique experience. I was told the rooms up higher get hot, but my first floor room had good temperature. The White Horse Pub is down the street for a nightcap. The bus is in between both. Grab app works too. Breakfast is good. Was able to attend Karnival ta Malta with easy transportation along with other sites in Valletta. Secure entry system allowed 24 hours to access. Some construction, but Malta is building and renovating. Best value since there are many sights to see nearby. Safe and Friendly.
Nice apartment , location was good , short walk to the ferry across to Valletta. Reception staff at Bay View hotel were helpful. Lift was quite small and cramped so walked the stairs as never saw anyone else in the apartments. The pool and jacuzzi at Bay View was small but okay, we used Aqualuna just across the road., collecting voucher daily from hotel.Not really a swimming pool more a sunbathing area with a pool to cool off in. Pool area got very busy and people were crammed in, we used the loungers on the upper deck which were much better. Balcony at apartment was quite small , with not particularly comfortable chairs. Wifi could be temperamental but on the whole was okay. We had two bedroomed apartment , had plenty of room. A FewTv channels, could also sign in to Amazon and Netflix if have accounts. Negatives were cracked floor tiles and sink in bathroom was very poorly attached and finished off. Being on main road it was quite noisy, especially motorbikes roaring down the road late at night, but also meant on balcony always something to look at, and the harbour aswell. Short walk along front to main part of Sliema for restaurants or ferry into Valletta.
18 reviews
3.9/5
Price from
NZD 91
per night
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