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The hotel equipment is very complete, thank the waiter for his warm service

My family of 5 stayed here for one night. First, when I arrived at the inn, I was warmly welcomed. I was shown to my room, and when I told her I would like to know when the private bath was available, she said she would call the room to confirm. However, no matter how long I waited, the phone did not come, so I gave up and took a bath in the regular public bath. Even though I had planned to reserve a private bath for Ji****ba's room when I made the reservation, there was no confirmation at the time of reception at the beginning, and when I asked about it in the evening, I was told that there were no more free times. It was very disappointing. The meal was very filling, and the salt-grilled sea bream was the best. It was a dish with a ratio of about 8:2 between mountain and sea food. The chestnut rice came out first and I was so full that I regretted not eating the last sukiyaki, so I regretted not eating the rice while I was eating. Thank you for the meal. However, let me say one thing: I was a little surprised that the dinner menu for elementary school students was a children's lunch. Fried shrimp, fried chicken, hamburger, miso soup, and rice. The price is quite reasonable for elementary school students, so I thought that a menu with fewer items would be more of a treat for adults. The hot spring water was very hot as it was summer. It was so hot that I couldn't stay in it, but the quality of the spring water was so good that my skin became smooth. It looks like winter will be a little warmer. It was quiet and comfortable at night. When I checked out, I was told that the Niigata Discount would be applied, but I was not given enough explanation that I would have to cancel all the online payments I had made and pay on-site, so I canceled my online reservation. I was suddenly told that I would like to process the payment and repay it in cash, but since I usually use cards and electronic money, I happened to have cash on hand this time, but since the amount was the amount, I wondered if it would be enough. I was so excited. I tried to pay by card on the spot, but was told that only MasterCard could be used. Please be careful if you want to pay by card. Overall, I was satisfied with the inn, but there were a lot of things that were noticeable, and I was particularly not happy with the final checkout, so I gave it 3 stars.

A real friendly hotel with stunning view. Excellent services with nice and friendly staff to help around. I will definitely recommend to others if they are going to travel here. highly recommend to all kinds of travellers who enjoy good services and good mountain view. Simply in love with it very much. enjoy and thanks.

I found a discount coupon in Myoko City, so I booked a stay there. At check-in, another person received a coupon worth 2000 yen. I was a little disappointed that I couldn't use it inside the hotel. The hotel staff told me which stores I could use, and I went shopping.　 Since it was probably after the autumn leaves and before the ski season, I think the coupons were available. However, although there was sleet when we arrived, it started to snow heavily in the evening. Well, I left the hotel room up to me this time, but it was a spacious Japanese-Western style room that had been beautifully renovated. The sofa in the room was also big. The wash area and toilet are unit baths. There is no safe. I started by taking a bath in the indoor bath on the first floor. The water was quite hot (probably around 42 degrees), but it was pleasantly hot. It is a free and transparent hot spring. The washroom area is stocked with toiletries and other toiletries. Maybe it was because the water was hot, but after a bath I had apple cheeks for the first time in a while. The next morning, I went to the open-air bath on the third floor. There are two washing areas, but the open-air bath is large. The open-air bath is a semi-open-air bath with the entire surface open. In the morning, there was a blanket of snow. Dinner was at a separate beer garden. It's only a few minutes by shuttle bus. Breakfast was a buffet at the hotel restaurant. The content of Viking is normal. There were no local products like this. Maybe it's because some of the staff are Vietnamese (?), but we also had Vietnamese pho and banh mi. For rice, there was tororo and barley rice, as well as sea bream rice with chazuke. The snowy scenery from the restaurant and the sea of ​​clouds were very beautiful. It was a reasonable hotel, and I was able to experience a beer garden buffet dinner, and it was a great experience with the scenery for the first time this winter, a nice hot spring, and a clean, spacious room.

First of all, the employee who received the phone at the time of booking does not say his name. Because it was scheduled to make a reservation for three nights, it was supposed to unify the room for two nights and the room for one night booked by the same palace building so that the room was not moved. We were prepared a completely different rank room at check-in on the first day. And I told the employee that the room was different, but I was told to talk to the front desk tomorrow morning because I was a night policeman. The skiing tools and the cardboard that I sent were also miscellaneously placed on other people's luggage, and I couldn't find it easily. Although it was a customer's luggage, I didn't take over to the night police. I finally had to carry my luggage, and I carried it by myself in a truck (it would be impossible to do with the corona). Finally moved the room. But not the Palace Museum, the fifth floor of the main building. And there is no word of apology. The bath is good, but the cleaning person should go out and replace it, but the drain lid is full of hair. The room after moving is said to be, the fixtures are three places, the interior is broken, the curtains are severe and the stains are large, and the towel hanger is broken and broken The shower in the room has only wet almost cold hot water, hanging futons and sheets with stains. I couldn't get satisfaction that was very good for the price. The meal was good in volume and taste. However, if it was not suitable for one item, and it was left with the couple and put it at the end so that it was easy to get down, it was returned to the oshiki (Japanese ranchon mat) to the person who brought the dessert. It is the first time that the thing placed at the edge of the table was returned to the middle of the bed.Anger I think that if management is difficult, I should put my heart into the education of employees. On the morning of the first night, during the breakfast, the lady and the owner saw a greeting, but it seemed to be whipped to the old body and played a role, and I couldn't say the dissatisfaction that I stayed overnight in a different room. In addition, the front desk staff cannot hit the cash register when buying souvenirs, and cannot try to hit the cash register without inserting the key of the cash register. The end of the day to call a young person and wait for a few minutes. And the younger one who replaced me was apologizing after hitting the register. The front desk or manager who waited for you? I don't say ”I've been waiting for you and I'll respond to the replacement.” When I booked a family bath, I found that the source was long, but it was hot, and the hot water of the bathtub was spilled out until the waist hurts with the washbasin, and it was not good to put it in the shower water. It's terrible, although there is a time limit. If you say that heat, if you were in zabun, you were burning. Absolutely next time, I will make a different inn. Even if there was this inn until next time