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This hotel is absolute perfection. It is brand new and so gorgeous. Perfect location: The hotel is ski in/ski out to the Grand Hirafu slopes, which is great. The hotel is located steps away from the Grand Hirafu Welcome Center, which is where the Sapporo airport shuttles drop you off. The hotel is within walking distance of Rhythm (a huge, great ski and snowboard rental shop). The hotel also did offer their own ski and snowboard rentals as well, FYI. Accomodations: The room was so gorgeous, clean, and modern. The amenities were perfect: Rain shower, coffee/tea, skincare and toiletries, etc. The skincare products were so nice, I ended up buying a few from the hotel gift shop. Also, each hotel room has a dedicated ski locker on the basement level which is so convenient. Amenities: There is a gift shop with food, beverages, and convenience items in the lobby. The public onsens were incredible. They are male-only and female-only respectively. My boyfriend and I also booked a time slot in the private family onsen which was very nice as well. We did not end up going to the bar in the hotel, but we heard it is one of the best bars in the area. An extra special thank you shoutout to Andrew and Tara. On the date of our check-out, there was a large storm (yay snow!) that resulted in the train being shut down and all the shuttles were already reserved. Andrew and Tara were able to book us the last private transfer to our hotel in Sapporo at a great rate. They literally saved the day, we were so grateful. This hotel is absolutely incredible. It is not a matter of IF we’ll come back, but WHEN. I would recommend this hotel to anyone visiting Niseko.

Hotel is a bit far from ski area (10-15 mins walk) especially when it’s snowing and freezing. Shuttle bus only available every 30-60mins. Transportation around town and from Kutchan is not easy. Room is spacious and functional but not pleasant to stay. Bed frame is light and easy to move. Pillow is too soft.

Stayed here 2 years ago and liked everything about our stay so booked again. I am pleased to say the accommodation looks the same as when we last stayed, all decoration still as good. The location is wonderful and it's easy to walk everywhere to restaurants and the grand gondola. The rooms are huge, actually enough for 4 people comfortably. Lovely and warm all the time, the showers are amazing, all conveniences in the kitchen to cook yourself. You can't beat the Mountain View each morning with your coffee. Overall its value for money and personally I will stay here each time I visit the area.

A newly opened hotel, with a strong renovation and new facilities, has the advantage of being able to go straight out from the B1 floor of the hotel to the starting point of the cable car of the family line, then you can take the cable car up and then slide. Base, whether it is going out or coming back is very convenient. The room is quite large, the bed is also very big, there is a washing and drying machine, this is very intimate for the skier, the small kitchen bar facilities are also very complete, there is also a small dining table, eat and drink good. The bed is a bit hard. The sad reminder is that the air conditioner is facing the bed, and the air conditioner is very hot. When you go to sleep, the hot air will stop the people blowing and it will be very cold. The front desk is spoken by Europeans and Americans. Send an e-mail before the trip to ask if there is a need to pick up or not to pick up the ski equipment. The service is very warm and thoughtful. The hotel does not have a restaurant of its own, but the location is very good, there are many restaurants in the door, very close to the supermarket and the place to rent ski equipment. I came to Niseko for the first time and lived in two hotels. I feel that this hotel is very satisfactory despite the small problems, and will come again next time.

Our family ski holiday started with horrors when our luggage did not arrive. Communication with the airline was super difficult and mostly lost in transactions. When arrived at the Vale Niseko and informed Mirko about the incident, he immediately took this matter into his hand. He helped coordinate with the airline and with Yamato. He continued to give us a status update throughout. A lovely hotel staff (thank you) collected our luggage from Yamato's Kutchan office and paid for the fees on our behalf. The fees were later paid out of our credit card which was on file. They did not charge us for the collecting fees at all. Mostly importantly, we did not have to lift a finger and could focus on enjoying our holiday .... thank you Mirko and the Vale Niseko team :) You all gave us a true five-star service and experience. The Vale Niseko is so lucky to have you guys. Thank you again for giving us a wonderful and unforgettable stay at the Vale Niseko. We will not stay anywhere else next time we are there. Rooms: We stayed in a 3-bedroom apartment with a view of Mt.Yotei. It is super spacious, fully equipped with a fridge, electric hob, oven, toasting machine, dishwasher, laundry/dryer, Nespresso machine, kettle, fireplace, TV, Yamaha blue-tooth speaker, rice cooker and more!!!! We had breakfast and lunch in our apartment nice every day, which was super convenient. The bathroom is so spacious with an onsen feel. My hubby loves it so much he wants to have one built in our new home :) Nearby activities: Food trucks, bars, restaurants, bus stops, shopping Walkability: It is in a prime location, an easy stroll to the most important places; ski rental at Rhythym, food trucks, bars, restaurants, bus stop, etc. Ski-in and out ability - Ski-in yes as it is at the bottom of the Family Ace lift. For ski-out, you need to walk up a tiny slope - it does not bother us though. Food & drinks: Vale Bar and Grill is great. We had our dinner there. Food quality and service are great. Noteworthy details: Mr. Corbella, the GM, is the best hotel GM I have ever come across. I am a seasoned traveller and have stayed in many 5-star hotels around the world but I have yet to come across someone so dedicated and committed to his job and his clients like Mirko Corbella. The hotel staff are awesome. Every staff we came across during our 6 days of staying was truly exceptional. Public onsen is great! It is spacious, clean, beautiful and not too crowded.

nice hotel It's very close to the Hanazono ski resort. The room is large and the menu is different every day. The waiter is very enthusiastic. The only hiccup is a reception that he didn't know how to adapt to. Everything else was perfect.

A true gem for the perfect ski holiday!! A quiet location but minutes from restaurants and ski lifts. Modern, spacious and very comfortable. Warming ski lockers and a wonderful indoor/outdoor onsen to soothe sore muscles at the end of the day. The breakfast was healthy and delicious but it was the staff that took it to the next level!! Available and helpful for anything from a restaurant booking or ski lesson info .. thank you Lily, you’re Fantastic!!. They arranged transport wherever we needed to go, thank you Ollie and Ladesh for your bright selves and good humour … provided sleds for the kids to play with (thanks Rose) and when we left our phone in the transfer to the airport Chris, the Ultimate in concierge!!! , managed to find the driver and get it to us before our flight. We’ve had a great holiday. Thank you for everything!!

Stayed for a week with family. Half our group skied; half did not (the older ones). Not often the case a property can cater to both groups. The skiers were ferried up to wherever they wanted to start on the mountain, and picked up as well when they finished skiing. The non skiers enjoyed the under 5 minute walk to the Vale/Shiki/Ezo/Lawsons etc as well as just staying home in the very cozy flat. Right across was Shiki which has Green Farm cafe for breakfast, a great deli plus gourmet restaurants Kamimura and Kitchen. The rooms were also really quiet- couldn't hear traffic, snow clearing or teenagers dressing up in snow gear! The property had a driver and car available to bring some us to the next towns (more food adventuring and food shopping) and any further restaurants we wanted to try (walking in the cold and snow was a bit much for some members of the group). One minor issue was that while the ski room was really convenient, the actual storage capacity of the ski lockers felt really cramped given the number in our party. Minor issue though, we'll definitely be back.