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It is a well-known inn where you can bring your dog. There is a dog run near the inn, and there are two types, one for small dogs and one for small dogs. Although it is quite shallow, there is a footbath for dogs outdoors. There is a shooting spot for dogs at the front desk, and there are also snacks for dogs at the shop. Although it was such a time, there were unexpectedly many guests, and there were many people with dogs as well as my home. I feel that it is kind to dogs. However, I think it is difficult for customers other than those with dogs. The animal smell you feel when you enter the inn. It will be hard for those who are not good at animals. The room is large enough. There is also a shower booth for dogs. However, although I think this is like each other, the animal smell is amazing. Furthermore, since only the smoking room was vacant, it was double with the smell of tar. You shouldn't put your dog on the sofa or bed, but the bedspread had a lot of hair from the previous guest's dog, which was already on the sheets. The pee smell around the bed was also terrible. This is just a matter of guest etiquette, but I think it is better to give strict attention not only at the notice but also at check-in. The bath is so wonderful that it cancels it out. You can enjoy many kinds. You can also use the bath of Soraniwa of Kita, a sister facility. I think the food is buffet style and the taste is average. I saw a child talking loudly and sticky in front of the food, so I couldn't eat much. After all, I would like you to thoroughly call attention to that area as well. It's a valuable inn where you can bring your dog, so I'd like to go there again, but I hope these have been improved ...

The best facility of the hotel is that there is a free shuttle bus at the Sapporo train north exit. This hotel is definitely suitable for a family trip. Breakfast and dinner are very delicious. The hot springs are both indoors and outdoors, but without sacrificing it, the front desk staff has a very good attitude. , there is a foreign counter staff who is very friendly, dedicated, and makes you feel at home.

Located about 50-minute drive from Toya Lake Onsen Street, it is all the way up hill toward the direction of Lake Shikotsu. My rental Toyota GPS can not locate the exact location of the hotel so I have to reply on my cell phone GPS. You have to drive through a small bridge to get over to the other side of the road where the hotel is located up on a slope. On the first look, how could they built such an enormous building on the slope ! There was a tour group checking in when we arrived, but check in with the reception is still fast. We stayed on the high floor where there is a lounge with a massage chair for guest use. Our room is a deluxe suite western + Japanese style, enormous in size, and very comfortable, looking over the river and hill. Two twin beds, sofa, Japanese style living room, closet, big powder room, bath, and toilet. It is one of the nicest rooms I have ever stayed in Japan. The onsen is again enormous. Very big indoor bath, with different taste such as apple. Outdoor onsen is again enormous, with tens of different ingredients in each smaller bath tub. Example of taste are honey, lavender. One of the most diversified onsen I have ever visited. When it comes to dinning, dinner or breakfast, it is a big let down. Both quality and choice is not up to my expectation with the beautiful onsen the hotel provides. However, the restaurant itself has a very nice environment, spacious and bright, and green outside. Overall it is a nice hotel to visit with reasonable price.

This is the first use. Stayed at my wife's birthday celebration. 3 Ｆ Japanese-Western style room with open-air bath in the East Building. I arrived earlier than 15:00 at check-in, but he passed me to the room early. When you attach the car, you will leave the car to the person in charge. You can see Lake Toya from the room. The large communal bath is located in Nishikan 3 Ｆ. There is a little distance, but it was saved because it was on the same floor. There is a sauna, so first go to the public bath. It was full, but it was vacant and enjoyed the sauna slowly. There is a water bath of ２ and one is a jacuzzi type. It has an autorouryu and can be put in 8 people. The clothes in the hall are separate types, and separate pajamas are also available. Supper is a French course. Other reviews said that the amount was small, but we were quite enough. There are plenty of alcohol and many types. After dinner, go to the second large communal bath. I also got Ochazuke from 22:00 and went to bed. Enjoy the sauna in the morning and have breakfast. Half buffet that can be selected from Japanese and Western. We choose Japanese food. The buffet is also ample for us on a plate with freshly cooked new rice and autumn salmon. It's delicious no matter what you eat. The smoothie was also delicious. The staff were overseas, but they were very good at customer service. Good room, good food, good spa, good service and great satisfaction. Thank you for your wife's Poot casually giving me a birthday celebration message and present with white chocolate for dinner dessert. It was an inn that I definitely wanted to use again.

Charming welcome, smiling from the owner even with the language barrier. The room is not the newest, it is very clean, everything works very well, it is comfortable and the bedding is of good quality, pleasant view of the lake, quiet for sleeping. Took half board...what a treat! Everything is prepared by the chef with fresh vegetables from the garden and it's really delicious and plentiful. The hotel is about a 20-minute walk from the center of Toya Onsen, a sidewalk for pedestrians runs along the road for the entire route. There is a bus stop right in front of the guesthouse either to go to Toya Onsen or to Date JR station or Higashi-Muroran JR station. A taxi from Toya JR station costs just over 20 euros, 20 minutes ride. There is a ”convenience store” right next to the hotel. Really a hotel to recommend on this beautiful Lake Toya, moreover the prices are more than fair for the quality of the services.

第一晚的房間，感覺很好，有點不想換房間了。但我的訂單，第二晚是四人間（我只有兩人入住），需要先退房再入住另一間房。在攜程和酒店客服用英文溝通，回覆消息很快。但是通知我需要十點退房，下午四點再入住新的房間。白天我們去洞爺湖乘船繞湖一週，湖中有小島，四周都是雪山，特別是羊蹄山景色很美。也去了火山科學館，看了影片解説，詳細介紹了1977年和2000年有珠山兩次火山爆發前後的情景，地表的變化和温泉的形成（發了耳機有中文講解）。回到酒店已是17:30，打開郵件查看新房間號和開門密碼。開門後讓我震驚了！房間真的很大很大，有一間卧室裏面有兩張1.5米床（圖2照片，我們沒用這個房間），和起居室連在一起的房間，也是兩張1.5米床，房間雖然大，但是很温暖，一點都不冷，得益於威力強大的加熱器（見最後第2張圖片）。起居室有兩個大窗户，早上太陽直接射到床上、餐桌上，沐浴着陽光吃早餐，感覺心情也是Sunny 。廚房用具很新，比昨晚的雙床房更齊全，電飯煲、咖啡機都有配。餐桌很長，可供6人用餐。智能馬桶也很温暖。真想住下來不走了。離開時我還想給酒店三個小建議：1、洗臉盆高度較低，需要彎腰使用，洗臉盆的鏡子很Mini ，而且很高，梳頭時我踮起腳，還有點看不到（見圖8）。2、衞生間是浴缸，浴缸的前面牆上，能否增加花灑的底座？因為我們都習慣洗淋浴（見圖12）。3、全自動洗衣機很不錯，但沒找到洗衣液。我到7-11買的洗衣液（見圖9，11），洗了幾條加絨的褲子。房間温度高，到早上衣服就全乾了，對還需繼續旅遊十幾天的我們真好。退房時，將門上的牌子翻轉後即可離開。帶上行李，我們步行五分鐘去車站，趕往我們的下一站—函館。再見！

Hotel fill with activities for all ages. We went in a big family group of 14 pax ranging from age 9 till 80 and everyone loved Toya Sun Palace. Kids and teens enjoyed the wave pool in the water park where there were Stingray and Flamingo buoys to use free of charge and during the time of our stay there were 6 slides opened. However there was additional one bigger slide which required to pay a 500 yen extra if we’d like to use and they would give us a 4-6 pax buoy to slide down and this 500 yen extra was for 50 minutes. The place that our 6 kids (9-18 years old) enjoyed the most was the Game Center Arcade with variety of games for everyone. A big thank to the Japanese man who was on duty the night of our stay (12/4/2023), he was very kind and very generous and because of him we had the best experience ever in playing games at the game arcade. Sorry we didn’t catch his name. The onsen here was very good especially the outdoor onsen where we could enjoy the onsen while over looking at the beautiful Lake Toya. We stayed in both a Japanese Modern and a Western Modern and the only difference between them was the Tatami vs Carpet floors. Rooms were standard Japanese style room and were big enough for 3 in each room. Dinner buffet was good with an all you can eat Hagandaz ice cream and we all loved there Japanese steam eeg (ไข่ตุ๋น). And for breakfast buffet the food was ok for me since they didn’t provide yoghurt and not many varieties of vegetables salads however we were stunned by the beauty of Lake Toya scenery. Anyway my son and daughter loved Toya Sun Palace so much that they wish to visit again soon. We really enjoyed onsen and the Game Center plus a Ping Pong room so much and it was an unforgettable experience for all of us. Thank you Toya Sun Palace ❤️