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Indeed the TOP on everything

Hotel Millefiori is an absolute gem! When you walk in the door you feel like you are in a very nice club, and they make you feel very special, immediately bringing us cappuccinos and offering snacks while we waited for our room to be ready (we were very early). The room was very comfortable, and had a great view. The lounge was luxurious, and provided many drinks and snacks and coffee on an honor system. They had a sauna and a jacuzzi in a spa area that was heaven after the long trail we had hiked. We ate dinner there as well, and it was truly outstanding. Breakfast was an unbelievable assortment of fresh fruits and mueslis, yoghurts, types of eggs, etc., much like the selection you’d find on a cruise ship. But underlying all these great features was a level of service that I have found maybe at a Ritz Carlton. It was that good. Strongly recommend!

A very disappointing trip. We paid just short of a fortune for the trip and the four rooms but it was not worth the money for many reasons - the facilities, the staff were rude (apart from a lovely man called Fabio), the food, the service, the awful hotel set up. A terrible part was once past 7pm they charge 10 euros per person to take people into town which is a 2 minute max journey down a very steep dangerous hill to walk with no pavement! They will come back on this message and no doubt say 'yes, but it is complimentary service during the day'.. yes, but that is the bare minimum for the price people pay. It is an additional 15 euros if you'd like anything delivered to the room - which is astonishing and something I have never ever seen in a hotel around the world. A request for milk to be delivered for a cup of tea nearly cost me 20 euros with the additional charge. The spa - be warned again, you only get 1 hour in the spa a day per person. Therefore, if you are not a big skier you will be stung by this. The receptionist's are so rude. On arrival you are requested to put down a card for the deposit which is completely normal. On day 2 of our trip we requested to swap cards and the first one be refunded. 6 working days later, we are still waiting on the first card to be refunded - they completely ignore me and batted me off when I said we were still waiting. I have sent a strongly worded email now back in the UK but no response. They are currently holding £3,732.28 worth of deposits from us - even though they said the money should 100% be back with us by Monday 6th January - it is now Wednesday 8th January. One of our party broke their leg on NYE, after calling and calling the hotel to come collect us from town, they never sent someone down and left us stranded to find a way back up the hill. The only saving grace for this trip was a driver called Fabio who gave the injured party member his number and took him where needed, whenever he needed - a life saver. There is a lot more I could comment on but I hope that gives an honest flavour for the hotel, staff and service.

Overpriced, overrated, under delivered. Hotel was clean and modern with nice showers and convenient ski rental- that’s all of the positives. Restaurant was awful, amateur service, poorly cooked food, repetitive and inconsistent with literally everything chargeable (advertised as a gourmet restaurant with specific egg menu- not included 7eur for a fried egg). Pool charged at 20 eur per person, residents not entitled to use (spa I would have thought was chargeable but not to pool) so forget a 30 min dip after skiing. Hotel temperature is insane- boiling. Room temps don’t run off the thermostat on the wall- that would be too obvious, controlled by downstairs and the computer was broke. Outside balcony lights controlled by downstairs and shine through paper thin curtains at night. Shower is lovely but in the middle of the room in front of the door to the hall so offer zero privacy, surprise surprise 6 eur a night for water- family of four costs start to rack up pretty quickly. Bar was nice but the fire advertised was imaginary- a bit like the service, 30 min wait for a drink- quicker than a coffee in the morning though which often never showed at all despite 2-3 requests. Shuttle fits 8 people despite 72 people staying here- constant battle to get into town. Not surprising given the standards on offer here. We all hated the food and ate out, annoying as we only stayed here as it was a ‘gourmet’ restaurant. Avoid.