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I stayed as part of a coach tour with Leger and as it was a last minute change of hotel I didn't expect much. HOWEVER - It was a fabulous hotel , great room with extensive in room refreshments including a coffee machine. Mood lighting in the shower- great fun! The food was incredible proper restaurant food and very Italian the breakfast was extensive with lots for those with dietary needs. The staff were very very good. We arrived late and were served a delicious meal while our bags were whisked up to our rooms by staff who had stayed late to accommodate us. Throughout the stay staff were great the breakfast lady deserves special mention, nothing was too much trouble and she smiles and greeted everyone. I'd love to go again. It is a way from the lake but we had no free time to walk there so didn't affect us. If they got some mugs and milk jugs for the Brits who like a decent cuppa it would be lovely. An English speaking TV channel would also be nice.

We were in this hotel in August 2022 for 6 nights. Sorry, but never again!!! Why should I pay extra for a further bread at breakfast at an average price of about 150€ per night? Breakfast ”a la carte” is no longer contemporary today. We had a ”room of wine mountains”. Very old, used and we felt returned to the 1960s. The price for such a room is completely overpriced. Emergency renovation needed!!! The photos on the internet (of the ”rooms of the vines”) of the provider NOT correspond to reality as the rooms look in reality. Yes, mostly not, but here especially not. We feel misled.

We checked into the hotel for the second time. The first time was last year. Over the course of a year, the hotel has changed dramatically for the worse. I'll start with the smallest... We were checked into a room that smelled of cigarettes, we called the reception, an employee came and confirmed that there was indeed a smell of cigarettes. As a solution, they offered a room of the same class, but upon arriving at it, it differed from our first room in that our room had floor-length windows, while the proposed one had small windows. we refused. further more interesting..... To get rid of the smell, we opened the windows in our room and went to relax by the pool. We went for a swim in the pool (it’s about 6 meters wide) and from one end of the pool to the other, hotel guests threw a heavy rubber ball (the size of a tennis ball), before this the ball had already hit a little girl in the face, but the players still didn’t stop their fun and hit my wife with all their might in the head... as a result: my wife became hysterical from shock, they called an ambulance and at the hospital they diagnosed a head injury. The lifeguard who was in the pool area also did not react in any way to such dangerous games, and after the incident, when he asked him to show the rules for using the pool, he said that he did not know about such games. The staff, of course, gathered after the incident, but they only offered ice and did not call an ambulance. I tried to convey to the manager that the pool is a recreation area, not a water park. the manager did not react in any way to what happened. the next day we approached the manager to demand money for the remaining days, since we were going to leave their hotel, because we did not intend to continue trying to relax in this hotel. the manager refused. started calling my wife names. she took out her phone to film and record the insults, he began to attack her and threaten her. Ultimately, the manager said that the hotel would never refund the money for the remaining days, and that we should do “whatever we wanted.” To resolve the problem, we contacted the service through which we booked, who offered a reasonable solution to the problem. We provided an extract from the hospital with the diagnosis to the reception and we were refunded the money for the remaining days of the booking. I do not recommend this hotel to anyone, especially if you want to relax and not get injured and psychological discomfort from communicating with such inadequate staff of this hotel.

Wonderful clean hotel with friendly staff. Close to Riva exhibition centre and easy walk into Arco for restaurants. Breakfast selection is good and well stocked bar. Only minor thing was reception/bar closing at 9pm as it was off season. We were travelling for business and would have liked a drink at the hotel after the restaurant. We were back at the hotel by 10pm - 11pm.