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The hotel is a mixed feeling. On the one hand, it is a beautiful and unique place to live in a real castle, to get very unusual emotions that don't even interfere with the rise of 4 elevators. The room is literally huge! Excellent sound isolation from the metre walls respectively. But on this all positive ends, because in the hotel the system problem with service and they are many: 1.0 security in the day, for anyone can actually go from the visitors of the castle to the room zone. 2. In fact, it is not 24-hour repepsen or even from 8 to 20. While saying that someone there is something changing - in reality nobody at all from 20 and the attack until 9 a.m. 3. At the price you pay in the hotel, you have not heard of slippers and coats at all. 4. Smashed plumbing. 5. Very big problem in winter is heating. Without it is cold (expected), but it is not liquid and not quiet convection, it is something with a wild noise fan. As a result, a strong noise with which if you want heat will have to sleep and it prevents you. It is not possible to adjust it by the glue of control. Total either heat or cold. 5. Problems are not resolved. The shower is hit. You talk about it in the respiratory. They say that everyone does and nobody does. 6. A mediocre breakfast not intended for children, no coughs, etc. Total or agree to the problems and get emotions from living in the castle or it is not worth the money specified as a whole hotel.

We were looking forward to a stay at this hotel as it could have been the perfect location for us during frequent drives from France to Italy, unfortunately things started to go wrong from the minute we arrived. The receptionist told us we were not allowed to park in one of the hotel spaces at the front of the hotel, moreover we needed to pay for their spaces at the back of the hotel or alternatively park for free in the Lidl supermarket opposite. She said the front spaces were kept free for any local people who “may” want to eat at the hotel, even though we had actually reserved a table in their restaurant for dinner anyway. We felt absolutely unwelcome! Then we checked into our room. The door entrance to the room is difficult, the bed is hard and the lighting makes it impossible to use the dressing table for make up and hair, as does the minimal lighting in the bathroom. Dinner in the restaurant was not up to the standard we thought we would get for the price paid. I had to return my very rare steak twice although the waiter had previously assured me that the chef was happy to cook my steak to medium. The potatoes on my dish and my husband’s meal were completely burned and inedible.By the time my steak came back the second time, my husband had finished what he could eat of his meal. As I have absolutely never had to write such a poor review of any hotel, I asked to talk to Evis, the hotel Manager first, to explain my disappointment. We were not looking for a discount on our bill, just for Evis to acknowledge the problems we had faced. Sadly doing that seemed too difficult for her and she simply took the small price of the burnt potatoes off the bill. Her parting comment was that maybe we were not used to staying in a 4 star hotel! We left with the impression that this hotel does not welcome tourists and is only interested in “selling” the hotel to local people. We would not want to risk another meal or an overnight stay here again.

Although it is quite expensive, the dinner inside is so delicious, I admire the chef too. Very romantic place

Sono anni che soggiorno all hotel per il periodo del carnevale a ivrea e mi sono sempre trovato benissimo. Da ivrea si raggiunge in 10 minuti in Auto. Quest anno ho scoperto che ho potuto vedere in camera anche la partita di calcio della mia squadra che veniva data su sky. Per me lo trovo un valore aggiunto che raramente ho trovato in strutture anche più blasonate.