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Can't wait to go back. This was our second stay at the hotel. We had been so impressed in 2022 that we returned with this year with 2 other couples. Glad to say they were as impressed as we had been. The staff are super friendly and look after your every need. This included the lifeguard (Michele) who was really helpful with one of our party who has mobility problems.

Podere Castel Merlo è un gioiello di pace, eleganza, raffinatezza situato in Val Calepio a poca distanza dal meraviglioso lago d'Iseo. La struttura è curatissima nelle sue architetture: spazia da una sala comune finemente affrescata ad una hall accogliente ed elegante. Il ristorante articolato in più sale culmina con la parte verandata che affaccia su uno dei gioielli, il giardino con piscina circondato dai vigneti della struttura. Le camere sono fantastiche, ampie, elegantissime letto super comodo e bagno con doccia walk in da favola. Una chicca è la deluxe, un vero sogno! Ultimi 2 consigli: prenotate una cena al ristorante e fatevi guidare in una ottima esperienza dal maitre Umbro con il quale abbiamo anche fatto una eccellente degustazione che va al di là del bere i loro ottimi vini. Umbro vi dedicherà tempo, vi accompagnerà in un viaggio che non dimenticherete perché sarete conquistati dalla sua professionalità, dalla sua schietta e genuina simpatia. Ah, la colazione una vera coccola! Beh non vi resta che prenotare, come abbiamo fatto noi per festeggiare i nostri più cari amici che hanno ricevuto per l'occasione anche un gradito omaggio dallo staff, segno di una attenzione al minimo dettaglio pet gli ospiti. Prenotate e non ve ne pentirete! Fabio, Francesco, Roberta&Davide da Milano, weekend 28/29 settembre.

A wonderful place to stay in a most beautiful part of Italy. Our room had brilliant views over the lake. Perfectly comfortable and clean room. Outstanding staff always ready to do that little bit extra for guests, excellent food and generous breakfast buffet. You do need a car (or at least a bike) though to get into town.

The hotel belongs to a residential hotel, European style, very quiet, not a tourist attraction, the boss is warm, close to the lake, the sunset is very beautiful.

Absolutely THE worst Relais Chateaux I have ever stayed at and we stayed at over 15 of them. The hotel is old, unkempt, stale, and clearly has not been updated in years. The service matches by being rude at worst and dishonest at best. We stayed one night at the hotel. Checked in at 6pm. The room was like a sauna and we were told it should cool down soon as the AC was started only a few hours ago. By 8pm, it was still very hot and we asked the front desk for help. We were first told the hotel if fully booked so they can’t move us and they can’t give us a fan for “security reasons”. We were asked to check again after dinner and they expect the room to cool down by then. We headed to their pizza restaurant and after a disappointing meal came back to the room to find it not cooling at all. Went again to front desk and this time the attendant- Kumar- told us briskly he can’t do anything about it. He claimed he can’t call an AC technician at this late hour and has no other rooms to move us to. He kep cutting us every time we tried to explain how hot the room was and it was unacceptable to expect us to stay in a room with no AC and 80F when we paid $900 for the night, Kumar was rude, extremely disrespectful and belligerent. Only after we threatened to sleep in their lobby and insisted he call the hotel director, did he do so. We asked to speak with the director and were told he cannot speak to us at this last hour!! We were moved to another room which was much cooler but with just as dilapidated bathroom. Amazing how the room suddenly became available after the constant lying that they are fully booked. In the morning, we asked to meet with the director and were told he’s in a meeting offsite for all day. The only person available to speak with was an assistant front desk manager. When we mentioned that we had clearly communicated last night that we need to speak with the director, it’s unacceptable that he’s not available. We were the told he would call us in an hour. Of course, no one called. Making it rather clear why the whole experience was so terrible- it’s come from top down. When the hotel director does not care about the customer experience, of course, no one else will. This hotel needs to be delisted from Relias C and Smiths. They absolutely don’t care about service, quality or standards that a luxury hotel should have.