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The stuff is superbe! The people from the front desk are super professional even when you are stressed they think about a way to solve problems with going the extra mile! Thank you so much for such service! So reader please be nice to them! The breakfast and the beds/rooms/toilet/foyer are very clean - that’s really a big plus and beds are truely comfy. The modern Retro looking supercool Toilet even has a bidet and the soap is not one of those cheap soaps it smells wonderful and is not slimy! Check out the Italian espresso! It’s good and also the mini cupcakes, fresh different fruits, the fresh yoghurt (no drying spots yesss) and the salami is remarkable. Foyer and check in with modern desks for working travelers or young and old kids who want to charge their gadgets… Wifi: no Problems Good rest :)

This was one of the worst experiences I’ve ever had with a hotel. The hotel is miles away from anything remotely resembling Lake Como - the area it is in is extremely dangerous and sketchy. There was a swastika drawn on the wall outside our hotel. There are no paths if you are walking near the hotel - you have to walk on the side of the road. The hotel staff were EXTREMELY rude - when asking simple questions they would roll their eyes and tell us “no” and we had instances where we would come down in the morning and staff would scoff at us because we were young girls. The air conditioning in the room doesn’t work and the rooms are often boiling. If you ask staff if there’s any way to turn it up you will simply be told “no” in an impolite manner. There are no access routes into Como, meaning you are stuck in a hotel, with no outdoor areas, in a hot, sticky room that is decorated like a 15 year old boys bedroom. Whoever gave this place four stars needs to seriously look at themselves.

This place is absolutely incredible. The staff are so so nice and so accommodating we ended up extending our stay for 5 days because we loved it so much there. It’s an old estate so it’s beautiful and I have the best gnocchi I’ve ever had in my life at their restaurant. I think this is my favourite hotel ever. Highly highly recommend this place if you need somewhere in the como region

Highly recommend DO NOT BOOK that horrible hotel! There are much better accommodations around. 03.09- 04.09 Me & my boyfriend paid 230 euros for one night's stay in that hotel (COMO) The receptionist (Cristian) said the policy of the hotel obliges us to pay the whole amount for accommodation while check-in. So we did. I paid the whole amount in cash. The next day 04.09 hotel charged me again the same whole price for my stay by using my card details. I called reception, and Claudia told me that she will call me back, but she never did, she left home without telling any colleagues about my problem. I called reception again the next day and Claudia when she heard that it's me she said that I have to wait for an answer. I asked her how long because I need my money and I want to know when will I have it back, but she dropped the phone! DROPPED THE PHONE! So I don't even know what to do, it is super humiliating to face such an attitude, should I bag the hotel to get my money back?! They do not reply to the emails, do not call me back, or hang the phone if I call. I don't want to go to the police, but what else can I do?! The hotel in Como and the hotel in Milan have two different owners, so even in Milan, they said that they can not do anything to help me. It's the first time in all my travel experience I face such rudeness and unprofessionalism. Apart from that, we did the checkout at 11.15, so we were 15 min late. The receptionist (Claudia) charged us 15 euros (1 euro per minute) for the late checkout. More of that, she insisted that I should pay as well for the late checkout for the other guests, that Im not related to! Because we booked our rooms at the same time for her it means that we are friends and I will pay for them as well! I couldn't do anything since she had my card, I was obliged to pay. The other guests, paid for their rooms separately, with another card, but Claudia still charged me those 40 euro! That is unacceptable! I was very mad, so I told Claudia the trough ”That is the worst hotel I had ever stayed” and Claudia replied, ”YOU ARE THE WORST CUSTOMER EVER”. Apart from all that, the rooms are very poor, the view is horrible! For many years there are the construction works in front, so that will be the view from your balcony! The walls are so thin that you can literally hear all the conversations of the other guests. Thank you for reading that, I hope you will make the right choice and find another place where a guest is not treated that badly for their own money. Good luck

Service and room are best. Also price is cheap. But there are not kettle , cups , spoons or another things , maybe these are optional things but i need mostly. So overall i recommend this hotel to everyone. A little bit far from Como ( 1 station about 15 min ). It locates in Como Camerlata.

Stayed here for 2 nights, for the price the room is great, comfortable bed, spacious and clean. Bathroom is fine, the shower is quite small so bear this in mind. Breakfast was great, lots of sweet options like pastries, tarts etc. Location was 5 minutes or less from the train station so very convenient and 5-10 mins from the ticket place to get the ferry to Bellagio. Overall the hotel was perfect for what wanted and great value for the price.

This hotel is well located (although initially difficult to find), being only a short walk away from the centre of Como. The rooms are small but perfectly fine if you’re doing a little break at the lake. Breakfast is simple but does the job. The room that we stayed in was right on the main road, had an air conditioning control which didn’t work meaning we were left with either leaving the windows open to stay cool, but hear all of the traffic in the main road next to the room, or shut them, be hot and have it more quiet. Staff are helpful and will look after bags etc on your final day. Only actual main complaint came right at the end of our stay where one of the staff members got overly annoyed that we didn’t have cash to pay for 2 bottles of water, despite paying everything else on card. He raised his voice at us, we were happy to pay or figure it out but he was almost too angry to work it out. I would recommend staying here, just make sure you’ve got cash for water!