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I stay in many hotels as I run a cycle tour company. I have to say that this hotel and the attitude of the staff are probably among the worst I have experienced in many a year. Where do I start? We had booked an evening meal with a set menu and had asked that our gluten intolerant clients would have a suitable alternative. A Parma ham salad was proposed. When the alternative arrived it was a pack of Parma ham still wrapped in its plastic packaging (just as you buy it in the supermarket) dumped in front of each client on their plate. No salad, nothing else! The rest of the meal was also not as we had agreed and when we were complained we were told we would need to speak to the management. Next morning several of our clients reported that their air conditioning was not working. With temperatures tipping 35 degrees in the day clearly this did not make for a comfortable nights sleep. Again when we complained we were told the management responsible di not work at weekends and we would have to email our complaints to them. The breakfast room was huge and very full. There was one coffee machine with a huge queue and no staff to help with service. Again the quality of the food was average at best. We then emailed the hotel management with our complaints and asked for a rebate on the meal we had ordered as it had not complied with that which we had agreed. The reply was frankly insulting to our intelligence - saying that the reason for there was plastic wrapping on the ham was the fear of cross contamination. We stayed with these same gluten intolerant clients in many hotel on this trip and none of them were unable to provide a sensible and delicious alternative for them. They did not respond about the lack of air conditioning and said the breakfast room was busy because the hotel was busy!! Exactly! We had a number of email exchanges asking for some compensation which finally resulted in an offer of a 500€ voucher for use at this or one of the company's other hotels in the future. Given our very poor trea**ent and experience means we would be extremely reluctant to return to this or other hotels in the group we have declined this. This is a poor hotel with poor staff customer service values and poor management. Avoid like the plague!

Ho soggiornato una sola notte in questo hotel per questioni di lavoro. Devo dire un attimo di fatica per individuare l'ingresso. Ma sarà stato io stanco. Comunque hotel pulito, essenziale. Personale in gamba. La camera essenziale e pulita. Colazione buona, e vista la location, con la presenza di buon prosciutto crudo. Forse offrire un caffellatte dal bar poteva essere carino, però non è un grosso problema. Vicinissimo all'outlet e all'autostrada, quindi una buona sosta. Bravi.

The hotel was beautiful, however we were totally sealed in the room and could not breathe. At 3.30am I called reception at 4pm I wandered down to reception and he couldn't get the switch to work for cool air, I asked for a fan or to change rooms or to get a window open but he said no way he could open a window. It was worrying To say the least wandering about in lifts at that time in the middle of the night however at last it went on but at 6.30am the cool air went off again. One thing's for sure we won't be returning to this hotel as we left it exhausted!! The breakfast was plentiful and very nice.

The elevator is also poorly maintained, shaking and shaking like it is going to fall down, there is no chance to ride in the morning, each layer of light is on, the speed is very slow. The location is not bad, the supermarket is downstairs, not far from the shopping village, the room is big enough.

We had a one night stop over at Parma & Congressi hotel travelling on a 12 day coach holiday with leger, on arrival we had a lovely evening meal with table service in the restaurant, staff were very friendly and helpful, the rooms very good but not sure about the jacuzzi bath maybe bit out dated, we enjoyed a good buffet style breakfast with lots of food choices, enjoyed my stay.