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With Bolzano picked simply as a midway stop for our drive from Germany to Tuscany, we weren't expecting too much of the town but this hotel looked promising. We were pleased that BOTH exceeded our expectations. The city is vibrant and picturesque to where we wish we had stayed a few days instead of just a day and a half. As for Hotel Hortenberg, it was delightful and had an impressive feel. Our room (101) was clean, spacious, quiet, tastefully decorated, and with a generously sized bathroom. We found the staff to be welcoming and accommodating throughout our stay. The breakfast bar had something for everyone, with all selections fresh and well supplied. The garden and pool area were a pleasant oasis where barely a noise was to be heard from outside the property walls. The view up the mountain towering over the hotel and neighborhood was impressive. We hope to return to this area one day and to choose this hotel again.

This hotel was meh and felt a little scammy. We ended up in Bolzano for 1 night coming from the Dolomites and didn’t have a room anywhere. I always prefer to book directly thought the hotel rather than a third party and on their site, it mentioned a double room with breakfast for €117. I emailed right away and within 20 minutes received a reply with a quote for €195. I asked about the cheaper rate and was told it was no longer available, so I booked at the higher rate. However, once we checked in the following night, I got curious and checked again for the same night and the €117 price said it was still available for that night. I felt like they used that to lure you in. The hotel itself was clean and the staff were friendly but our room was a little outdated and the floor felt like there were soft spots or holes in multiple places. I can deal with outdated but the holes covered by carpet were weird. The place was clean and a good size and also fairly quite so no complaints there. In addition, they had parking available for a few. When you book you have to select their garage, however, the do have a few uncovered spaces available that are a little cheaper but are first come first served and not reservable so ask about those. If you are coming by car, get directions on where to park before you get there. It is in a busy area right by the train station so we pulled into the garage next door and ended up having to pay and extra €2,50 AND had to move the car. The location is great for both the train station and the old town is walkable in about 5-10 minutes. The breakfast selection was quite large and had an assortment of coffee, pastries and fresh items.

A very special and unique boutique hotel to stay at. The location is excellent since I travelled by train and it is near the station and it is also near the main square with many shops and restaurants around. The most impressive feature of the hotel is the beautiful garden that contains a glasshouse, restaurant, bar, pool, arts, etc. Was also able to get a hotel bike and visited an interesting castle nearby. The room is large, comfortable, clean, with excellent view of the local mountains nearby. The breakfast was also fabulous. Have no complaints, but only compliments to the staff, service, and facility. Really enjoyed my stay and would do it again!

While many seem to like this hotel, we can't say the experience was that enjoyable. The building feels tired, with an interior renovation done in an 80's style appearing dated. We followed the directions to the underground carpark (thankfully provided by the hotel), and discovered steps up and down to get to the hotel, and then up again to get from reception to the elevator. Hardly a deal-killer, but annoying nonetheless to schlep the luggage after a long day. Interior decor was surprising - it was neither ”classic old” nor ”modern chic”. Instead the reception area felt like something you might see at the counter of a Jamba Juice in a nondescript American mall. It was probably refreshing when first built, but style, particularly Italian style, has moved on significantly. Out of the elevator we found more stairs to get to our room. It was certainly spacious, but the style again felt dated. The bed was in a loft, up a set of noisily-creaking stairs, with a sloping roof skylight. Window coverings were good, blacking out the light of a very early sunrise, but we couldn't get the air conditioner to get the room below 22 or so (roughly 71), downstairs, and it was warmer still upstairs - all making for an uncomfortable night. The location was good for wandering around the old part of the City, but we have to believe that there are other centrally-located hotels offering a better experience. On any future trip we would likely opt for a stay in the beautiful surrounding area, visiting the old town (which the City seems to be intent on further improving) on a day trip.

We just came back from a couple of days holidays in Bolzano. this hotel was one of the best hotels we have been so far. Excellent location (7 minutes walk from station and right in the center of town), immaculate and good size rooms, wonderful spa and Jacuzi, ... Breakfast was good but a bit limited on variety. Staff are very friendly and helpful, specially Shabab who gave us a lot of super useful tips about the city and sightseeing. He also helped us to upgrade the room which was amazing. We could not fault anything in the hotel. We were also impressed with free Bolzano Card which was offered by hotel and is really fantastic for using cable cars, buses etc free of charge. We'd definitely go back.