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We just needed a hotel for one night and I found Ely House Hotel on this site (and others). I called to make the booking directly and Claudia was so helpful and friendly on the phone. I was rather vague about our ETA but that didn't faze her. When we arrived everything was just perfect. Oxana welcomed us and showed us to our lovely room - spacious and with everything immaculate. Special mention for the bathroom (spotless) with a wonderful powerful shower and plenty of warm water. My OH had a full English breakfast and I had an adapted veggie cooked breakfast; we also had toast and marmalade with lots of hot coffee. I forgot to ask the name of the lady who served us breakfast but she too was very helpful and friendly and couldn't do enough for us. All in all this was a great short stay but I would have loved to have stayed longer (maybe next time). I would recommend Ely House to anyone visiting Wolverhampton or thereabouts - close to the centre and with free parking at the back. And it didn't cost an arm and a leg either! Thanks to all at Ely House!

We booked a private function room afternoon tea for my friends Baby Shower and from start to finish the staff were friendly, helpful, organised and nothing was too much trouble. Sabrina was great with helping to organise the day, with great communication throughout, I had to make a few last minute changes but again nothing was too much trouble. On the day the mommy to be was running late, we requested to move the afternoon tea back by 30 mins and this was done no questions asked, Lynn was the staff member on duty for the afternoon tea and she was fab and couldn't have done more for us of she'd tried. Honestly couldn't have asked for a better afternoon, thank you to everyone at the mount.

Excellent stay as always, very friendly staff. problem with first room got upgraded to a bigger room. David was very helful with anything that i needed he was there to help👍🏻 cannot fault my stays here

We stayed here last night and I wasn’t impressed at all . Firstly we had phoned up to ask for a room with a bath , as I have fibromyalgia and we never stay anywhere without a bath as it helps me go to sleep easier . We was promised our room had one . When we arrived we realised our room had no bath . Asking to be swapped to a room that had one at reception, we was told the hotel was completely full , they had no staff to change the room and so we had to stay in the room we had been given . Down stairs in the reception area and bar is quite modern and nice . Our bedroom was we equipped with a fridge , kettle and iron board , but the decor was very dated … a room that looked to have been attempted to have been modernised on a low budget . Wood chip type walls were still a feature and the toilet , which was a separate room , was grubby and looked unclean . The room also smelt of cat wee , I have no idea why , but it did . The bar was extremely short staffed and we felt very sorry for the one bar staff that was rushed off his feet . We couldn’t even have a coffee before we’d went to our room , totally understandable from the bar staffs point as he was so busy he’d turned the machine off , but from a hotels point if view it was poor … you desperately need more staff to accommodate the large hotel you have . Not having a bath left me with a restless night , with little sleep . The breakfast was good though , definitely a plus point . I didn’t like that there was signs asking if you’d paid your parking as hotel staff wouldn’t inform you of the charges what happens to those who can’t read ? A nice £100 fine is what they’ll probably get … come on novoetel , you need to tell and warn your guests , you have that responsibility to look after them . This hotel is not very friendly for people with conditions , All in all I don’t think we’ll be staying in a novoetel anytime soon , it wasn’t the best .

The instructions for how to get in were clear, the communication with the accomodation was also prompt and helpful. The room itself was really smart and tidy. Clean facilities, felt safe and secure and also a great central location. Would definitely stay again.

There is nothing I could say was wrong Just perfect !! Staff was very friendly. Room very clean and spotless the bed was lovely and soft. We just had breakfast and I like the idea you order what you like the night before. Outstanding and quality of the produce was high quality. I loved the scrambled eggs best I ever had. We will be coming back next year for sure. Could not rate this highly enough.