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Invited my husband for a night away, check-in earlier (great!) only to find our room full of ladybirds. Reported to reception, which showed a lack of urgency and didn't keep us promptly updated. They sent the cleaning team in to chase the ladybirds away and in we went again to the same room, only to find it infested again. After 2 hours of arriving, we are finally moved to a different room. Not a gesture to apologise after we paid for their most expensive room. Poor service shows they don't value clients enough and, especially, don't pay attention to the rooms before they're handed over to guests.

We had a one night stay and have to say it was great! Stayed in a larger room on the top floor with views of the castle and Guild Hall, truly lovely. Plenty of room for two adults and two little boys. Very clean and comfortable. The shower was super as were the lovely smelling toiletries, really good quality. Excellent quality tea, coffee and Nespresso in the room (proper milk in the fridge!) We also had complimentary mini bar in the suite (soft drinks only) and because we booked direct 4 free drinks from the bar including alcohol-that was a lovely surprise! The service at check in and check out was prompt, professional and friendly. Breakfast was excellent, really good variety and delicious. The lovely lady (maybe Filipina-sorry I didn’t get her name) who was managing breakfast this morning at 7:30am was super friendly and an asset to the hotel, keep hold of her!! But have to say all staff we encountered were professional and friendly. Easy to park and £30 for safe, convenient over night parking isn’t bad for central Windsor. We are staying again in December and already looking forward to it! If you need to be in Windsor to see the sights and want them on your doorstep then you can’t go wrong with the lovely Castle Hotel.

Stayed here last week for two days. It’s a a pretty former house and quirky. Room wasn’t huge but big enough, with a nice bathroom and tub. There isn’t a lift, but they will take your luggage up and down for you. The staff are nice and friendly. The woman who oversees the restaurant was very nice and helpful. Rooms don’t have a frig but they offered to put our drinks in the kitchen frig for us. Had breakfasts and one dinner in the restaurant/lounge and the food was good. The location is good..probably a 10 minute easy walk to the Castle and retail area where there are lots of restaurants and shops. As others had mentioned, there is a car park but it’s quite small (you have to reserve a space which we weren’t able to get) and very tight. They do recommend a commercial car park that’s around a 7-8 minute walk away….so not great but close enough.

Pros: The location is good, it is great to have breakfast on the Thames and Eaton Bridge early in the morning. The same English breakfast. The parking lot needs to be parked outside. Disadvantages: Luggage and children pay attention, our room is in need of climbing the old British building three floors and it is the kind of transfer, the estimated trouble. The bed in the room is small and not suitable for a family of three. The extra bed did not know, there was no call. PS: The room is not air conditioned!

I was nervous about staying here because of a lot of negative reviews. They couldn't be further from the truth. The staff were very welcoming when we arrived the lobby /entrance was very clean with plenty of hand sanitising points. The room itself was very comfortable, clean warm and spacious with great shower and tea and coffee making facilities. The breakfast room was a fully stocked kitchen with do it yourself breakfast consisting of fruit, a choice of breads yoghurt cereals muffins croissants tea and coffee. It was very quiet considering its right on the main shopping street very near the castle and theatre with loads of eating and drinking establishments on the doorstep. We had a very comfortable stay and will most definitely be visiting again.

Well we bloody loved it! What a great stay. We stayed in one of the pirate rooms and our boy loved it. We got the birthday VIP package and it was fantastic! The amount of goodies given far exceeded what we expected and the boy was over the moon. He loved the decor and so did we. Room was spotless! Self service check in is fine by us because there was a help desk to visit and any time we needed something the staff were very helpful. The kids entertainment in the bar area was fantastic! The staff who were doing all the games and stuff were brilliant so please share that with them! Been to many places that attempts kids stuff and this was one of the best we’ve had. We ate at the bar and the food was good, we ate at the castle restaurant and that was good and the brick restaurant for breakfast and again it was great. We absolutely loved the breakfast. As far as the hotel goes it was great! Swimming pool could do with a bit of an update but we got wet and that’s all that matters! Thanks Legoland!