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The hotel needs to swipe the card to get in and out at night, it's very safe, but there is no air conditioning in this room, it's very hot The front desk of the hotel is very good. I changed to a smaller but air-conditioned room at the back, which is still very good

Nice little room, however spider was found in the room and the room is too far away from lift

The location is good because it's close to the station, but the shower leaks and I think it's disappointing in terms of service and friendly attitude.

When I checked in, I asked if I could debit the registered credit card. I said yes. Now I have returned to my country but I haven't found the deduction information.

I will now always stay at the Hyatt when needing a room at Heathrow. It’s warm, comfortable, modern and feels a higher standard finish than the Sofitel T5 that I used to stay at. Definitely worth paying extra for a room with a view of the runway! Kind, helpful and courteous staff. Parking was convenient. An excellent stay. Thank you

Very very good

Stayed here for a short layover and its quite near Heathrow airport!! Took a bus from the airport, about 15-20mins (excl waiting time) and we reached. Check in: Swift, maybe cuz it was 11+pm hehe Service: Great, there was a night menu from the hotel resturant next door and our hotel staff took the extra mile to collect and bring over to reception for us 🙏 Food: Morning breakfast was a classic american brekkie buffet, it was quite good. Comfort/cleanliness: Bed was comfy, clean. Toilet was huge and very wheelchair accessible but shower area was a little small when curtains are drawn (and if u accidentally touch the wet curtains its SO COLDDDD 😳 toilet wasnt the best looking cuz it looked like public ones but overall still ok

It's a chain hotel but it doesn't feel like it, the staff were very helpful, engaged with customers and went out of their way to make the stay enjoyable. Surprisingly good.

The hotel it’s super close to Heathrow airport and has an inner bar restaurant , great points is they offer room service and the bed /room in general it’s super comfortable and sort of luxurious. The only negative is the staff don’t seem to be that friendly, everyone was in a bad mood 😒