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Quick booking we arrived at 7pm had to check-in at the reception next door holiday inn very quick and smooth, was confused as its within the hotel itself and opened the doing to a beautiful spacious apartment we bought food from a local restaurant was lovely to eat and use the kitchen with a dishwasher too! The bed was huge but rock hard... the only thing we disliked was the stifling heat absolutely no air and no air conditioning whatsoever! There was a tower fan and a normal fan provided but didn't make any difference whatsoever although it was July it was torrential rain outside English weather so wasn't hot outside I had to have 3 showers and kept having to go outside during the night to get air , didn't have a comfortable sleep whatsoever and tge fans on all night long either side of the bed with the windows open only around a cm because that's as far as they would go, but if there was aircon this would of been my favourite stay ever ,the local shops restaurants and town centre is a 10 min walk away and parking is £8 per night even with a disability badge. Your able to use the facilities in hotel for food and drinks but we used the local restaurants nearby and used the fridge for our own bought alcohol because it was raining outside... staff was above and beyond.

We arrived late. Hotel called to check our arrival and explained to call before we arrived to be able to park on property. Staff were polite and helpful. Had to leave a £50 deposit, for additional charges, will refund what is not used. Just no details about thus on booking.

I really loved the stay. The shower room was nicely decorated and amazing to use. They had a nice setup for the room I.e the bed was comfortable, you could watch tv to pass the time, a kettle with amenities such as sugar/tea. The view outside was also beautiful. Overall I really felt relaxed and at home

My line manager had booked the room for me as my IHG account wasn’t approved yet by my GM and I was greeted by Zahr if I spelt that right, I do apologise if I’ve spelt that wrong, he was very friendly, he did his job by trying to figure out if I was an employee of holiday inn, which he did his checks and my information had come back correct, I left earlier that night and come back and I was still greeted with a friendly welcome from him. It’s been a pleasure to stay with the holiday inn, my room was cleaned to perfection and I’ve had no issues, Zahr deserves to be employee of the month if that’s a thing here. Your regards Tammam Al-Ziadi Holiday Inn Hemel Hempstead

Really nice and clean. Great beds. Plenty of room. Good shower. Perfect location. Polite staff. Value for money. Close to Warner Brothers and shopping centre. We only stayed a night and hardly touched down but it was great. I will always wonder why every hotel puts out just two teabags though 🤣

Not the same as before. There used to be a swimming pool. The hotel carpets are very dirty. Looks like vomit. Otherwise, everything else is fine.

I have been coming here for years and find this hotel one of the best in Hertfordshire. The grounds are stunning and the restaurants and lounge spaces are a pleasure to sit in. Staff are amazing and will always go above and beyond to help you Thank you