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Murphy, who was our waitress in Executive Lounge was very friendly, approachable and very personable. all needs tended to very professionally and smiled throughout. a credit to the Radisson Red and the company as a whole. well done, keep smiling.

Very close to Heathrow terminals 3 and 2. Hopper bus takes you quickly there. Rooms are clean and nice. Service desks are very helpful and in the most part pleasant.

This would have been the perfect review had a cleaner not come into my room at 08:19 whilst I was still sleeping. I heard a knock at the door, but I thought I was dreaming. She then entered my room before I asked her to get out. I had travelled to London the night before a weightlifting competition because I was prioritising sleep. In hindsight, it would have been as well travelling on the day of the competition because I would have slept better at home. It defeated the purpose of my stay and I am annoyed that I have paid for the room now. I understand that my checkout time was 12:00 so why were they trying to turn my room around at 08:19. Very frustrating.

Check in a bit slow, we booked room with queen bed and sofa bed (for our 9y.o daughter). Upon check-in, attitude was you only booked for 2 people and were “put out” when asked to prepare sofa bed ASAP (just off a 10.5hr flight). Eventually sofa bed was set up (again by a guy with bad attitude). Plenty of choice of hotels around Heathrow so I will use a different hotel next time. This is not typical of service I am used to from Holiday Inn group.

Stayed here for a short layover and its quite near Heathrow airport!! Took a bus from the airport, about 15-20mins (excl waiting time) and we reached. Check in: Swift, maybe cuz it was 11+pm hehe Service: Great, there was a night menu from the hotel resturant next door and our hotel staff took the extra mile to collect and bring over to reception for us 🙏 Food: Morning breakfast was a classic american brekkie buffet, it was quite good. Comfort/cleanliness: Bed was comfy, clean. Toilet was huge and very wheelchair accessible but shower area was a little small when curtains are drawn (and if u accidentally touch the wet curtains its SO COLDDDD 😳 toilet wasnt the best looking cuz it looked like public ones but overall still ok

I had an absolutely delightful stay at [Hotel Name]. From the moment I arrived, the staff went above and beyond to make me feel welcome. The room was spotless, well-maintained, and incredibly comfortable, providing a perfect retreat after a long day. A special mention to Sir Ivan Caldeira, who was exceptionally helpful and attentive throughout my stay. His professionalism and kind demeanor stood out, ensuring every need was met promptly and with a smile. The overall service was outstanding, with every team member exuding warmth and politeness. It's clear that customer satisfaction is a top priority here. I would highly recommend this hotel to anyone looking for a comfortable and well-serviced stay. I’ll definitely be returning!

Very very good

Last minute reservation due to a flight delay causing unexpected overnight stop. Booked on trip.com, arrived to the hotel about 10 minutes later. The bar had great options and staff were friendly. Great room, all needs met!

Booked two rooms for a one night stay as this place is near to the viewing area at Heathrow airport. Unfortunately neither of us slept much due to poor quality matresses and thin curtains letting the light in. Also the walls are paper thin so you can hear everthing from the next room. The man that checked us in did not speak much english and seemed in a rush to get away. My room seemed clean but my friends was not, hairs and stuff in the bed. The tray with tea and coffee had no milk and the kettle was very dirty. One sachet of coffee was provided but this was a 3in1 which contained sugar. Plenty of tea bags, a few sugar sachets but no use without milk. We arrived too late to do much about any of the complaints and the man did not seem to speak english anyway, and we left at 0600 and there was no one around. On the plus side both rooms had a fan provided. My view, pay a little extra and stay elsewhere.