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It's a quiet and cosy hotel. Good views. Staff was okay. Didn't seem to make eye contact which I thought was bizarre. The cocktails were great, food was overpriced and disappointing, definitely poor quality compare to other places nearby, especially when they struggle to make steak. Small portions. Our room was clean, but there were plenty of irritating bits. Our bed was pushed together which made it not very comfortable as a couple. No toiletries in the room!!! No tootbrushes, tootpaste, shower cap, box of tissues, slippers, etc. So be warned! Also such a nice bath but not even a tiny bag of bath salts to use! Why noy support small businesses in the area and acquire some? Shower took forever to warm up. Sealant along the shower and bath should really get replaced and poorly picked radiators with loads of trapped dust next to fresh clean towels. And why are we still using the disgusting non slip rubber mats?! Coffee bags were gross. Pillows were nice and fluffy. No air conditioning in the room and turned off at the restaurant too on a warm and humid day made the stay uncomfortable at times.

Lovely hotel. Amazing health club, very clean. Nice big pool nice and warm. Location in the trees as per the name. Room could have done with a little renovation as starting to look tired. Had a hot chocolate in the bar friendly service. Did not have the breakfast but expect it would have been good. Went on motorbike would have been nice to have dedicated space closer to the hotel as was a bit worried as had to park further away to the entrance but not issues encountered so all was good.

The hotel is an old English-style hotel. The room and bathroom are large. The bathroom faucet is difficult to control. After the electric kettle is opened, it is not dare to use it. It is necessary to pick up the luggage and make a sound on the wooden building. There are big supermarkets and places to buy food nearby. Convenience

We arrived to find that of our 3 rooms booked and paid for only 2 were available and the other had been sold to another. They made up an disused room for us to replace this sold room. However instead of the ”deluxe room” booked we had a room used for the homeless by the council which was confirmed by the staff. The facilities are very basic and some dont work. Some rooms are better than others. We had 3 rooms. Our bathroom light was intermittent, the bathroom handle was hanging off. The paint is peeling in all rooms. My daughters room was awful and we did not use it. Her bedroom window did not close even at the end of October when cold; The light on the stairway (with no windows) did not work, so the stairs were total darkness; The shower did not work and was hanging off the wall with bare wires; The tv was missing, The carpet was totally disgusting and was covered in so many stains that you didn't want to take your shoes off; Basic kitchen facilities are missing eg no bowls (had to use a lunch box to eat our cereal), other guests are loud and disrepectful... Hairs in the sink and shower; Skid marks in the toilet; Sheets are un-ironed (but a minor point considering); Communal kitchens are a disgrace and not fit for use, microwave disgusting, grease everywhere. No natural light in our room as the blind would not go up, however in another room there was no blind at all, so the light came in the room very early. We only wanted somewhere comfortable to sleep, the location was not so important, however if this is important you need to know this is on a forecourt of a petrol station. The firedoor which said to keep closed, was propped open with the fire extinguisher, which not only meant the door was not closed but there was also a blockage in the doorway. I hate having to leave a negative review but this property just isn't up to the basic standards. The only positives the bed was reasonably comfortable and the room temperature was fine in the rooms where the window closed. Wifi was OK.